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JustFab has a rating of 3.4 stars from 9,098 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I order my shoes November 12 and is the time not received my order that supposed it's my birthday gifts but now it's too late.
It's the first time my order takes a long time to arrive
My experience with JustFab was amazing. My boots where beautifully packaged and they arrived early. Saying I'm one happy customer is an understatement but this gal is one happy customer
Hello Leeta,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
The boots I bought were VERY uncomfortable! I have had this style on many occasions and would expect to be able to wear them and not have my feet ache.
Hello Christine,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shoes that I have purchased from this website the majority have been very uncomfortable and very cheap. I have few shoes I have and haven't wore them because they are so painful to wear.
Hello Anali,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Never received my order. This is the second time I had to place my order and when I didn't receive the first order, I had to place the order again and multiple items were no longer available.
Hello Emily,
Thank you for sharing your experience with the purchases you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My first pair of boots was a little loose. I got a quick return it was easy and simple. I got my Replacements boots in record time. And I simply love them!
Tip for consumers:
Highly recommended
Products used:
Boots
Hello Racquel,
Thanks a lot for the positive feedback on our products! Our member's satisfaction is our utmost priority and we appreciate your trust in JustFab. Hope to hear more from you in the future!
Best,
Mary
I am happy I didn't buy from this site yet! When I first joined I was never told of a vip... I never used my card yet on this website, and I am happy I didn't!
My incredible boots arrived in a short time and they are super comfortable, they have elegance and comfort. In love with my first pair of boots and the super incredible price $11
Hello Alexandra,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
The Boot Hill is loose when I walk. I would have returned it but I already threw away the box and the packaging label. Please don't send she's the people when the boot hill is loose
Hello Ashley,
Please accept our sincere apologies regarding your recent purchase with JustFab. Our helpful Member Services Team would love to assist you with any problems you have. Someone will contact you via email shortly to assist you.
Best,
Ivy
I have ordered shoes that have to be returned always. Jewelry that has to be returned. I don't know who or what sizes their merchandise but it is way off.
Hello Beth,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
A nine is not always a nine and it's always a guessing game on what size to buy. Also shoes are a little disposable you can wear them for a couple months
Hello Catharin,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sizing of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love them!. They fit perfectly. I have big feet and i usually don't find it easy to find pretty shoes that fit. Just fab shoes are very pretty and have sizes that fits my feet.
Hello Abiola,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I loved all the shoes I ordered but unfortunately my for is so slim all of them were too wide. I was so disappointed. I thought I was set for the summer. Great sandals though.
Hello Destiny,
We apologize if the quality of our products fell short of your expectations. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The products are very poorly made. They are super thin and still causes my feet to freeze. They have no cushioning in the so they are flat to the ground..
Hello Ashley,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They charge your card 40$ a month for what? You can't use it for anything and it's not like they send you samples for anything like that so what are you spending 40$ on?
Hi Mandy,
We appreciate your feedback on the amount that was charged for a member credit! We will be emailing you right away for assistance.
Best,
Cathy
The wait was too long. It was almost a month before I received my item. To be exact it was one day from a month. The item had a scratch at the top of the boot.
Hello Joanne,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order. Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
I did not receive my face mask with chain. I called to ask when it would be delivered. I was told it was not in stock. Still have not received my mask and chain.
Hello Lacey,
We are sorry to hear if you're missing some items. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I did not receive my package! I messaged to try to get more information and they just told me that my package had been delivered and to message my carrier.
Hi Carlen,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The quality of the boots I ordered is very sub par. I half expected it because of the price of the boots. I have not worn one pair and I want to cancel my account with JustFab.
Hello Anna,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
When it is close 2 automatic withdrawal and I am trying 2 order Suddenly I am unable 2 get into my account. Therefore I am Charged $39.99 b4 Ican even order! I am Extremely frustrated!
Hello Corrina,
Thank you for writing a review! We are sorry to hear if you can't log in to your account. Our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
PLEASE DO NOT ORDER FROM THIS CON WEBSITE! I ORDERED A PAIR OF BOOTS THAT TURNED UP & ARE THE MOST VILE BOOTS & I THINK I COULD HAVE MADE THEM BETTER MYSELF. ANYWAY I CALLED TO REFUND, ALL OKAY. 3 WEEKS LATER & STILL NO REFUND & NOTICED A £35.00 AMOUNT TO MY PAYPAL ACCOUNT. I DID NOT SIGN UP TO A 'VIP' ACCOUNT. WHAT A CON THIS COMPANY IS. I HAVE CALLED & THEY GAVE ME TO SPILL OF I NEED TO BE A MEMEBER BLAH BLAH BLAH. THEY HAVE SAID THEY ARE REFUNDING. LETS HOPE SO. PLEASE DO NOT ORDER FROM THIS CON COMPANY
I have tried several times to cancel my subscription but I can never get thru on the phone. And I can not get my log in, I tried several times to get my password unsuccessfully
On my very first order with just fab was not good. I order 3 pair of shoes the same size 11 and I didn't get what I ordered and the one pair that I wanted was the one that was the wrong size.
Hello Brenda,
It is with great regret that we received your feedback regarding your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I was very excited about the shoes I ordered but they're different from the pictures - still cute, but not what I ordered. I was also expecting better quality honestly for the money I paid.
Hello Benazir,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Tried to cancel and they do everything, but cancel. Talk talk, talk, but no cancel. Do not start with them you will never get out. Fabkids just as bad.
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Viviana,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane