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JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I appreciate how easy it was to make an exchange. I called JustFab and the friendly agent informed me to return the item in the original package to any USPS location along with the return label that was emailed to me. There was no postage to pay. In about 2 weeks, my refund was posted to my card.
I love just fab, I don't order monthly, mostly around this time of year cause I have a fascination with boots!
So I tried to order a few different ones and it said "
Not "liable for international shipping/ delivery "
Not sure what the means cause I chose mostly winter boots with faux fur. Maybe that's the reason.
Other than that I've been a vip member for over 4 years.
Website is easy to navigate and complete purchase; customer service is amazing, however, products are very bad quality especially women shoes.some of them look worse than $5dollar shoes - smell plastic, material is poor. I cancelled my membership.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have been a member for years. Used to find a great variety. Now every time we choose an item it's no international shipping. Of course I only find out when I am checking out. Not a single pair could I ship in men's.
Hello Rebekah,
Thank you for sharing your experience. We understand how frustrating it must be to discover that the items you want don't offer international shipping, especially after being a loyal member for so long. It's disappointing when you can't find the variety you're looking for. Your feedback is important to us, and we'll make sure to pass it along as we work to improve our selection and shipping options. We'll reach out to you via email as soon as possible to assist you further.
Best,
Bonnie
I had 5 items in my cart to check out, only to be told 4 items was not eligible for Canadian shoppers even though I was shopping in justfab.ca
Apparently justfab has changed their policy without bothering to let Canadian residents know.
They could have at least posted that information next to the item so it's known you can't have that item.
Very disappointing, I am thinking of canceling my membership.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Flo,
I'm really sorry to hear about your experience. It's disappointing when policies change without proper notice, especially when you're excited to purchase items. Would like to let you know that we take our VIP members' feedback very seriously. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I was so excited to find the boots I was looking for with the extra soft insides. Unfortunately I have wide feet. They were snug and I almost said I'll wear them anyways until I had a hard time zipping them up my calf. Not good for wide feet or calves, but I really loved so much about the boots. Super easy to set up the return even though I wished I didn't have to.
I do love the clothes and sizing. Overall happy with my purchases. However I've been purchasing for years and am confused by the new point system. Each time I call to ask about it the customer service member doesn't seem to know what I'm talking about. Hopefully all new employees, because I feel like I'm going crazy.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jessica,
Thank you for taking the time to write to us and express your thoughts regarding our new point system. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I had high hopes for just fab and their shoes, not sure if I got a bad pair of boots or what, But the bottom was slicker than melting ice... I wanted my boots for going to colorado and The ones i ordered were not it!
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kiara,
I'm sorry to hear about your dissatisfaction with our boots. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
My order has been over a month and I'm still waiting with zero updates fro more company. Just sorry the delay here's a discount if yo order more. Why would I do that when I haven't gotten my first order?
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Michelle,
We are really sorry to hear about the delay with your order and the lack of updates you've experienced. We understand how frustrating it must be to wait for so long without clear communication. It's definitely disappointing when a company doesn't meet your expectations, especially after you've been waiting for such a long time. We genuinely want to resolve this issue for you. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
15 business days and my package is not yet delivered. The tracking says my delivery had an exception and the last update was Oct.15 Lost Consignment. And before that, Oct7 at NJ, package was damaged. So, am I still expecting something to arrive here?
Hello Rio,
We're sorry to hear about the trouble with your package delivery. We understand how concerning it is to see updates like "lost consignment" and "damaged" after waiting for so long. We want to ensure that your concerns are addressed appropriately. Your satisfaction is important to us, and we're here to help resolve this issue. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I liked my order but I don't like that I can't use my credits how I wasnt. It will only let me pair with the 2 for 1 vip credit or the one shoe/item. I liked being able to use them off my total purchase not just on the item itself...
I've gotten some cute things over the years, especially shoes. My main problem is that I've paid for lots of credits by forgetting to skip the month, but now I want to use those credits so I can't cancel my membership which leads to more credits accumulating - vicious cycle. The shoe quality isn't always great and they scuff easily, but they are cute and cheap. And a few have lasted for years
I am sharing this review so others can be aware of what can be delivered to them. I did get a refund started but I believe people should be aware. I received my order today and when I went to open it the first thing that I noticed was the putrid smell… on looking into the boot box the tissue paper was shredded and there was small black clumps within this mess of paper. Further inspection showed that these clumps were dead baby mice. Absolutely appalling! It appeared that a mouse also got into one boot and shredded the paper inside the boot to make a nest.
Hello Michael,
We're sorry to hear about the shocking experience you had with your recent order. We understand how distressing it must have been to find dead baby mice in the package, and we appreciate you bringing this to our attention. This is absolutely unacceptable, and we take such matters very seriously. Your feedback is invaluable as we investigate this issue to ensure it doesn't happen again. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I entered my new address when I was checking out but it never saved and my order was delivered to my old one. When I called I was told a refund would be issued but the booties I chose were not longer available. Then I was asked if I had access to my old residence. Which I don't. To make matters worse my order was shipped in 2 boxes so now I have to go through this twice with no real solution.
Hello Staci,
Thank you for reaching out to us regarding your order, and we sincerely apologize for the difficulties you've encountered. We understand how frustrating it must be to have your order delivered to the wrong address, especially when you had taken the time to enter your new address at checkout. We want to assure you that we take situations like yours seriously. We also regret that your order was split into two boxes and that one of the items is no longer available. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
I placed my order on August 5th and today is the 27th with no package yet. I'm sure the shoes are going to be great, they always are, but this review was sent to me before I have received them. I know its out of their hands once its shipped but maybe a different carrier should be considered. 22 days and counting is a long time...
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Valerie,
It is with great regret that we received your feedback regarding your purchase. I apologize for the inconvenience caused by the slow shipping. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I have been a Just Fab customer for over 10+ years. When their prices were in Canadian Dollars. Every pair of shoes I owned was Just Fab.
I have been ordering stuff and I have to return every item lately. Clothes are a hit and miss with size and fabric, and shoes are so cheap nowadays, the material, the style, very disappointed. I can't wait to pray for a miracle and find something worth the 3 credits I've had for over a year to move one from this brand.
Also, because I have been so disappointed, I noticed they have man stuff now. I told my husband to pick 3 items so I can spend those credits and they DON'T ship to Canada. Unreal.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lina,
I'm sorry to hear about your dissatisfaction with our products. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
JustFab never used to dropship. I was a customer for years and when my order from JustFab arrived from Amazon, I was not impressed. Their customer service reps completely glossing over the issue and outright ignoring the fact that they don't bother telling their customers they are now dropshipping from other companies gave me a solid reason to cancel my VIP membership and stop buying from them entirely.
Hello Kathryn,
We're sorry to hear about your disappointment with the dropshipping experience and the lack of communication regarding this change. We understand how important transparency is for our members, and we appreciate you bringing this to our attention. Your feedback is essential as we strive to improve our services and ensure our members have a clear understanding of how we operate. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I ordered several items almost 4 weeks ago and they have yet to even ship. I got an email offering me a 30% discount for the inconvenience but I have yet to receive any updates on my order or get any kind of shipping notification. I need my items and cannot believe they are taking this long to ship!
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Leigh,
We are really sorry to hear about the delay with your order and the lack of updates you've received. We can understand how frustrating it must be to wait this long without any clear communication or shipping notification. Please know that we take this seriously and are committed to resolving this issue as quickly as possible. We'll ensure that your concerns are escalated and that you get the information you need about your order. Thank you for your patience, and we apologize for the inconvenience this has caused. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I like the app, it has a good quality images and is easy to use. However, I can't use any of the 'professional' photos because my face changed so much, that it doesn't look like me at all. So, great to have fun, not for professional purposes though.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Isadora,
Thank you so much for your feedback! We're glad to hear that you like the mobile app and find the quality of the images and ease of use to be commendable. We work hard to provide a user-friendly experience with high-quality visuals, so it's wonderful to know that these aspects are meeting your expectations. However, we understand your concern regarding the 'professional' photos and the issue with your appearance not reflecting how you look currently. It's important to us that our tools are useful and relevant for all your needs, including professional purposes. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Justfab is my go to place for unique style. I always get amazing compliments. Delivery is quick and I am usually never disappointed! With that being said I have noticed the last few times I have ordered the sizes are not the same. They have recently been on the smaller size. But the quality and uniqueness always is exceptional.
Over $600 in credit taken after being a customer since 2014 and have had so many issues with you guys. I have canceled and you've gotten card number linked to my bank acct w.o me giving them to you and the list goes on. Was really upset when went to order winter stuff to see $600 in credits gone, unused because your kept putting the same boots out over and over. Highly upset with it!
Hello Amanda,
We sincerely apologize for the frustrating experience you've had with JustFab. We understand your disappointment and frustration with the loss of your credit and the repeated issues you've encountered. We value your loyalty as a member since 2014 and are committed to addressing your concerns. We'd like to investigate this matter further to understand what happened and how we can make things right. We appreciate your feedback and are dedicated to improving our services. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
No one sent an email about any issues I had to call them. Also live chat couldn't help. Just dissatisfied with this experience. 1st time so I won't trip to bad but they gotta communicate better if there are issues with orders
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Trinette,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I do not like the shoes. They're more like tennis shoes on heels instead of comfortable and soft.
I would like to trade them in and try your boots. Maybe that would be a better fit for me the flat boots.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Terrie,
Thank you for your honest feedback. I am sorry to know that you're not pleased with our shoes. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I have been happy with the shoes/boots I have purchased, they arrive sometimes within 24 hours. The membership plan is a gimmick that may cost you unexpected money so be vigilant the first of every month to "skip the month". Trying to cancel membership is a hassle. The phone/chat people have to follow a script trying to prevent loss. So, great deals are possible just be aware what you are signing up for.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Joy,
We're glad to hear that you've been pleased with the quality of the items you've purchased and that you've experienced prompt delivery. It's always our goal to provide high-quality products and efficient service, so it's wonderful to know that we're meeting those expectations for you. However, we're sorry to hear about the difficulties you've faced with our membership plan and the cancelation process. We understand how frustrating it can be to feel caught in a situation where the membership benefits are overshadowed by unexpected challenges. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I usually have a good experience but my last two experiences have left me wondering if I should keep my account at all. I had sent a pair of shoes back for an exchange- and waited a long time with no word after sending the original back. I only got the exchange pair after complaining. Then on this last order- I had to ask where my order was after it was stuck for days upon days of 'label created'. The item was not shipped at all and was only done after I had to once again complain. Not only that- but one of my orders (leggings) was a '2 for 1 VIP credit'. I should have received 2 pairs of leggings but only received one! Not happy at all- they seem to be slowly going slowly downhill…
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Valerie,
We are really sorry to hear about your recent experiences. It's concerning to know that delays and issues with your orders have made you question your account. We completely understand your frustration, especially after the trouble with your exchanges and the missing leggings. Your feedback is invaluable, and we're committed to addressing these problems to improve your experience. Thank you for bringing this to our attention! We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Rosa,
We're sorry to hear about your experience. It can be really frustrating when a great website and excellent member service are overshadowed by our product quality. It's such a letdown to receive items that don't meet your expectations, especially when they look and feel subpar. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth