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JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I usually have a good experience but my last two experiences have left me wondering if I should keep my account at all. I had sent a pair of shoes back for an exchange- and waited a long time with no word after sending the original back. I only got the exchange pair after complaining. Then on this last order- I had to ask where my order was after it was stuck for days upon days of 'label created'. The item was not shipped at all and was only done after I had to once again complain. Not only that- but one of my orders (leggings) was a '2 for 1 VIP credit'. I should have received 2 pairs of leggings but only received one! Not happy at all- they seem to be slowly going slowly downhill…
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I order black flats, waited a month and nothing. Email said there was a delay. When I asked on chat they said the order actually never went through. I was not offered apology or discount or anything. I ordered white shoes with my VIP credit and then I cancelled my membership.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Renee,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I placed my order on August 3,2024, but have yet to receive it. The only communication I've received is a 30% off discount for my next order, which I won't be using any time soon. I would appreciate an update on the status of my current order.
Order #*******336
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Tia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Variety of styles have been less. Most annoying thing is picking several shoes that are listed as available for my child only to go to pay and have all of them not ship to my location. What a waste of time. Either create a website for Canadians to shop or make it clear what is available for shipping.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Alexandria,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you've encountered with our website and the availability of products for your location. We understand how disappointing it can be to select items only to find out that they cannot be shipped to your location. This is certainly not the experience we aim to provide and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
The last few orders are not delivered and I have to chase down where the delivery company took it for pick up. They don't buzz or leave a tracking slip. I don't online shop to have to go pick up. I'll be canceling my membership.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Beau,
It is with great regret that we received your feedback regarding your shipment. I'm really sorry to hear that you've been having such a frustrating experience with your deliveries. It's so disappointing when you have to chase down packages, especially when you expect the convenience of online shopping. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Cost of the shoes is always less than the monthly fee you pay which seems like there getting the better end of the stick. Almost seems better to skip the month and then just pick out and buy shoes whenever. Why even have a subscription at that point. Half the shoes don't even ship to my location. I have been with this subscription for years and the quality is going downhill. Purchased two pairs of kids shoes and they were destroyed within weeks of just street walking. Save your money I'm cancelling
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Amber,
We're really sorry to hear about your experience with the membership and the shoes. We understand that it can be frustrating when the value of a subscription doesn't meet your expectations, especially when you're paying more than the cost of the items you're receiving. We also understand your concerns about the shipping issues and the decline in quality. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I ordered several pieces of clothing and shoes. The loafers and the flats were great. My body suit was a little large but the sweater and leggings were great. These are items I picked to jump start my fall wardrobe. The packaging was great.
It indicates that my red boots were delivered along with the booties, and I did not receive them at all. I received a shipment with my sneakers a few days later - still no red boots and I have yet to receive them to date.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Leeann,
We're really sorry to hear about the issue with your red boots. It can be really frustrating when deliveries don't go as expected, and we understand how disappointing it is not to receive your order. We appreciate you bringing this to our attention, and we'd like to help resolve this for you. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I ordered a pair of boots in sept 14, the shipping label was finally created the 18th, today is the 21st and they have not moved past the shipping label being created!? The courier has not picked up, they have not left the warehouse? I placed an order with shein the day before and my order arrived yesterday from overseas! Do better just fab! I will be cancelling my subscription once these boots finally arrive!
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Pamela,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The site makes it difficult to skip a month or cancel. It does not have an option to cancel without using the chat function. It took me almost 15 minutes to cancel a service I asked to cancel multiple times. There was always another offer to stay with them. They were not listening to my reasons for canceling.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Barbara,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the difficulties and frustrations you experienced while trying to cancel your membership. We understand that navigating cancelation processes can be challenging, and we regret that our system made it more time-consuming and frustrating than it should have been. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Took over 10 minutes for a person to respond to the chat that you advertise as being available 24/7. Then, after being very clear about what i want, took forever, with much extra unnecessary communication to finally get it done. Part of the reason I do not want a membership with your company anymore is your HORRIBLE customer service.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lisa,
We're really sorry to hear about your frustrating experience with our Member Services Team. We understand that it can be disappointing when a service that's supposed to be available 24/7 ends up being slow and ineffective, especially when you're trying to resolve an issue. We also understand how this could contribute to your decision to reconsider your membership. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I'm strong go armed into buying shoes I Would never buy because I've been charged for the months I forgot to skip. Shipping took 3 weeks and there still another box with 3 pairs that needs to arrive. Quality is crap. Shoes don't last. I hate this site but only buy because of credits.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kinnera,
We're really sorry to hear about your experience. We understand that it can be frustrating when you're faced with inflated prices, sizing issues, and long shipping times, especially when you're only making purchases to use up credits. It's disappointing when the quality doesn't meet your expectations either. We understand how this situation can be very discouraging. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I love the styles, bundles and credit options on the site. Unfortunately the tummy shaping pants only have tummy control in the top 2" so wasn't effective, the sports bras fit uncomfortably tight, and the shoes I ordered came in the right box but we're actually a 1/2 size larger. The other items I ordered were great. I appreciate the easy return options.
I became a member and picked out 6 pairs of shoes. I only got one pair. The rest had a delay in shipping. It's been 3 weeks and I logged in to my account and the shoes that I was waiting on were no longer pending shipment. I didn't get notified that something was wrong and the company was removing the shoes from my cart. What's the point of being a member if you are not going to get the shoes you've picked.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Erica,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the issues you've encountered with your recent order. We understand how frustrating it must be to select multiple pairs of shoes and only receive one. We apologize for any inconvenience caused by the delay in shipping and the lack of notification regarding the status of the remaining items in your order. It is certainly not our intention to leave you without updates or to remove items from your cart without proper communication. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
I ordered faux suede jacket. When I received it, thought it would be more on the faux suede side hen velour type. Its still a nice jacket, but not really faux suede. It's what I call a velour type jacket.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Heather,
We appreciate you sharing your thoughts on the faux suede jacket. It's important for us to hear feedback about how products meet expectations, and we understand how the material might not have matched what you anticipated. We're glad to hear you still like the jacket, but we'll take your input into consideration as we work to improve our product descriptions. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I called to exchange the shoes and get a larger size 61/2.I could not understand what he was telling me. I would have to go on line to get return label. Now you have to return somewhere else. I designed to not use just fab any longer.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Ella,
I'm sorry to hear about your dissatisfaction with our products and Member Services team. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I have not received my order. The tracking site says no one was home so the boots were returned. I have not heard anything from the company about this. No redelivery date or refund given. Very disappointed.
Hello Alecia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I placed a order on 8/01 and still haven't received my order all I got was a email saying there was a delay. No update of when my items will arrive. One of the pair of shoes I needed for an event and they will not be here in time
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Felder,
Thank you for reaching out to us and sharing your concerns. We're truly sorry to hear that you haven't received your order yet and that the delay is impacting your plans. We understand how important it is to have your items arrive on time, especially when they're needed for a special event. Your feedback is duly noted, and we're committed to ensuring that you're taken care of, so we'll be sending you a private message now.
Best,
Allison
I feel as an annual customer, I should have received earlier notifications of the add ons and customization. I was finally notified Monday evening. I used to be notified at least a week prior and could put it on my calendar. I really had no time to shop this season.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Chariece,
We're really sorry to hear that you didn't receive the timely notifications you were used to. It's frustrating when you don't get the information you need in advance, especially when it impacts your ability to shop as planned. We can understand how that would be disappointing, especially as a loyal annual customer. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
Customer support couldnt help me when my package was delayed and told me to go directly to the post office and deal with them. I'm a VIP member and have been a loyal customer for years. Everytime I call support it's more useless than the time before it and has only caused me frustration.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sally,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to hear about your negative experience with our Member Services team regarding your order. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I'm so glad that one of my orders came quicker than I thought, however my order has been split into two separate shipments and it's been more than 2 weeks and I have not even got a tracking # on my other order.
This sucks.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello MaryEllen,
We are glad to hear that one of your orders arrived sooner than expected, but we are sorry to learn about the delay and lack of tracking information for the other shipment. It's understandably frustrating to have part of your order missing and not know its status. We want to get this sorted out for you as soon as possible. Thank you for your patience and understanding. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Good shoes and sensational prices when they have a sale. I just wish that every shoe was orthopedic. Can you imagine how great that'd be? Stylish and orthopedic, together?!
Everything was great, the ordering process was good, had a good deal. However, when I received my order I was disappointed with the sizes, they are very small like really small, I won't be able to wear them.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kimberlee,
Thank you so much for taking the time to share your feedback with us. We're glad to hear that the ordering process was smooth and that you were pleased with the deal you received. However, we're truly sorry to learn that you were disappointed with the sizes of the items you received and that they are too small for you. We strive to ensure that our sizing is accurate and consistent, but it's clear that we fell short in this instance. We will send you a private message right away to address this efficiently.
Best,
Allison
My shoes are great but now you have tacked on a stupid magazine subscription at check out. I am very unhappy that now I have to figure out how to cancel this. I will be canceling my just fab subscription at the same time! I don't have time for this crap!😡
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Martina,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the magazine subscription. We want your shopping experience to be as smooth as possible, and we can see how this would be upsetting. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I've received the survey before my item. I order my shoes on 9 August and still haven't received them as of today 21 August. However, I received the survey today. The tracking number has not been updated in 5 days.
So I would love to love these shoes, but sadly I don't even have them. I will not be ordering from here again.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jennifer,
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about the issues you've encountered with your recent order. We understand how frustrating it must be to receive a survey before your order has even arrived, especially when you're still waiting for an update on your tracking information. We strive to ensure timely delivery and accurate tracking updates, and it's clear we fell short in this instance. We will send you a private message right away to address this efficiently.
Best,
Allison
After a month of waiting for my order, finally was able to talk to a representative. She was great. Saw my order never shipped and cancelled it for me, and gave me a $10 credit. Reordered some shoes for my niece and boots for me. My boots were missing some removable gemmed cuffs that they were supposed to come with. I'm pretty much done with them at this point.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Liz,
We're sorry to hear about the challenges you've faced with your recent orders. We're glad that our Member Services Team was able to assist you and provide a resolution, including a credit. It's important to us that you feel supported, and we regret it took such a long time to get this sorted out. However, we sincerely apologize that the boots you ordered were missing the removable gemmed cuffs that they were supposed to come with. We understand how disappointing this must be, especially after the inconvenience you've already experienced. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Valerie,
We are really sorry to hear about your recent experiences. It's concerning to know that delays and issues with your orders have made you question your account. We completely understand your frustration, especially after the trouble with your exchanges and the missing leggings. Your feedback is invaluable, and we're committed to addressing these problems to improve your experience. Thank you for bringing this to our attention! We'll reach out to you via email right away to assist you further.
Best,
Bonnie