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JustFab has a rating of 3.4 stars from 9,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 6th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I ordered a pair of shoes three weeks ago and have received zero updates about shipping or whether I'll be getting the package at all. Poor communication and the customer service chat doesn't give any answers. I don't even know if I can cancel the order for a refund at this point because it is so unclear what's going on.
The agent was patient, courteous and professional.
Hello Kenitris,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
I love this shoes. Comfort, Soft Elegant Beautiful
Hello Griselda,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I have yet to receive any notice that they are shipped and it has been a month
Hello Kylee,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
No problem getting order. True to size, good quality.
Hello Faith,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The boots looks great and we're exactly what I was looking for. They got here quickly too
Hello Molly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Very fast shipping and excellent prices.will shop with them again
Hello Robin,
We are glad you are enjoying our products and shipping process! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Satisfied with the experience. I would do it again.
Hello Sandra,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our services.
Best Regards,
Clark
My order was delivered very quickly. It came within about a week. Items were as expected.
Hello Karen,
We are glad you are enjoying our products and delivery! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My package was stolen and I never received the boots
Hello Raven,
Thank you for taking the time to leave a review. Your feedback about the status of your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Loved my shoes and accessories. I got so many compliments on those earrings.
Hello Sharon,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
2 great sweaters
Thank you,
Trish
I do not have 50 characters worth of thoughts
Hello Trish,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Premium quality items. Well packaging. Delivery on time
Hello Shazia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Lots of fun, fashionable shoes to chose from! Great quality!
Hello Pamela,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The agent was very helpful and answered all of my questions.
Hello Mattie,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Everyone is asking me where I got this winter jacket from keeping it a little secret for myself.
Hello Niki,
Thank you for the kind words that you've said about the jackets we have online. We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
The rep was very helpful in exchanging my items and sending return labels
Hello Thajuana,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
My return was fast and I had a great experience. Thanks
Hello Erika,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
It all fit awesomely well and comfortable. Very satisfied.
Hello Mina,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very disappointed. Asking for review when I still didn't receive order yet.
Hello Palak,
It is with great regret that we received your feedback regarding the status of your order. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Great as always enjoy buying from Just Fab get the order in reasonable time.
Hello Liz,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Everything I bought was not sized correctly. Very disappointed
Hello Rocio,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with our sizing. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Awesome
Fast shipping. Love my new boots and shoes
Hello Lisa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Got 3 pairs of boots for under $50 and have received many compliments on each pair!
Hello Cheryl,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Great prices, good quality fabulous choices, super fast shipping!
Hello Chanel,
Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Ivy
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Rachael,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product.
Best Regards,
Clark