JustFab Reviews - 3.3 Stars

How would you rate JustFab?

Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.

9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.

10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,116)

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Reviews that mention popular keywords

customer service (956) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)

Monica L.

1 review

0 helpful votes

“Great”

January 5th, 2023

Verified purchase

Bought a lot of my christmas items and everyone loved them quick delivery too!

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Jennifer M. – JustFab Rep Over a year old

Hello Monica,

We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!

Best,
Lia

Taylor S.

1 review

0 helpful votes

“Horrible Experience”

January 5th, 2023

Verified purchase

I haven't even received my shoes! This is ridiculous

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Taylor,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

S V.

1 review

0 helpful votes

“TERRIBLE!”

May 29th, 2022

Verified purchase

They did not tell me I would be charged 50 for a membership

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Samantha,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Burgandy V.

1 review

0 helpful votes

“Fabulous”

January 5th, 2023

Verified purchase

I have never had any trouble with JustFab my orders are always on time

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Jennifer M. – JustFab Rep Over a year old

Hello Burgandy,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

Mireya T.

1 review

0 helpful votes

“Excelent”

May 26th, 2022

Verified purchase

Everything as expected.! Major quality! Love it always recommended

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Mireya,

We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Dean

Brenda I.

1 review

0 helpful votes

“Customer service was awesome”

May 26th, 2022

Verified purchase

He was amazing, resolved my problem right away and sent me the return slip

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Brenda,

Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!

Best,
Dean

Christina L.

1 review

0 helpful votes

“Excellent!”

January 5th, 2023

Verified purchase

So happy with my purchases & discounts. Delivery was super fast.

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Christina.

Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy! Hope to hear more from you in the future!

Best,
Mary

Veronica Z.

1 review

0 helpful votes

“Rainsford Classic Bootie, Felice Lug Sole Boot, Lurex Beanie”

January 5th, 2023

Verified purchase

All of the items were a hit. I got them for myself. Love em..

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Veronica,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Elena R.

1 review

0 helpful votes

“Boots”

January 5th, 2023

Verified purchase

Same beautiful as in the picture, I love my boots. Perfect heal very comfortable

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Elena,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Rose L.

1 review

0 helpful votes

“So pretty!”

January 5th, 2023

Verified purchase

I like the items so much. Perfect to use them any time.

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Rose,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Cyndi E.

3 reviews

0 helpful votes

“Great boots”

January 5th, 2023

Verified purchase

Looks just like picture, fit beautifully, comfortable, arrived in a timely manner.

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Helpful (0)

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Carlotta V.

1 review

0 helpful votes

“Most orders I return”

April 22nd, 2022

Verified purchase

Shows running small or not having anything I like in stock

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Carlotta,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Jill M.

1 review

0 helpful votes

“Expectations met reality”

January 5th, 2023

Verified purchase

My orders came as expected. Packaging and quality is impressive.
Very smooth transaction.

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Jilda,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Carmen W.

2 reviews

0 helpful votes

“Good service”

January 5th, 2023

Verified purchase

I been shopping for years. Good quality and easy to order….

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Carmen,

Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Robin A.

1 review

0 helpful votes

“Fashion shoes”

January 5th, 2023

Verified purchase

Super cute, comfortable, in style shoes to upgrade my wardrobe

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Robin,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Shianne O.

1 review

0 helpful votes

“Boots”

January 5th, 2023

Verified purchase

The delivery ain't take long got my boots in time like I was supposed to

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Helpful (0)

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Dyslayne Q.

1 review

0 helpful votes

“Simply magnificent”

January 5th, 2023

Verified purchase

The shoes are super comfortable, and a great specialty. I just loved

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Dyslayne,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Dana O.

2 reviews

0 helpful votes

“Very nice good product”

April 20th, 2022

Verified purchase

Quick delivery, product was nice quality. I will order from them again.

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Dana,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Athanasia I.

1 review

0 helpful votes

“Don't want membership”

April 20th, 2022

Verified purchase

I've wanted out and no one is listening
Shoes are terrible

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Athanasia,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Gauri S.

1 review

0 helpful votes

“No clear instruction about subscription model”

April 19th, 2022

Verified purchase

Terrible experience where no transparency in there

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Gauri,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Lachrisha D.

1 review

0 helpful votes

“My experience”

January 5th, 2023

Verified purchase

All items arrived quickly and were the perfect fit

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Lachrisha,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!

Best,
Lia

Janelle C.

1 review

0 helpful votes

“The Coat”

January 5th, 2023

Verified purchase

The coat is okay. It's just a slightly cheaper looking quality than I expected.

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Janelle,

We regretfully note that we have received your comments regarding the item that you got. Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Felicia Y.

3 reviews

0 helpful votes

“Nice!”

January 5th, 2023

Verified purchase

Items came in time for Christmas and always get exactly what you saw on line.

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Felicia,

Thank you for taking the time to share your positive feedback on your order! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Mekesha A.

1 review

0 helpful votes

“I'm not happy about my order”

January 5th, 2023

Verified purchase

This company charge too much for returns. I would not be ordering from y'all again.

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Mekesha,

Thanks for sending your review! Your feedback about your order and return/exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Gwendolyn H.

1 review

0 helpful votes

“Awesome boots!”

January 5th, 2023

Verified purchase

Both pairs fit great and look amazing! I would definitely recommend them!

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Helpful (0)

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Jennifer M. – JustFab Rep Over a year old

Hello Gwendolyn,

We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Mary

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441 reviews are not recommended

Q&A (154)

Question:

I cancelled my account months ago. yet i am still being charged for the vip. if i have cancelled my account i should not be getting charged for anything. how do i get my money back?

Answer:

Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!

By Rachel W. over a year old

See more answers (9)

Question:

Just fab has taken money i can't cancel my account due to no right number for them can someone give me the number

Answer:

They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.

By Rachelle F. over a year old

See more answers (22)

Question:

Answer:

From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.

By Marla G. over a year old

See more answers (13)

Question:

Can you cancel your membership whenever you want?

Answer:

Make a Small Claims Court claim online. That's how I got my money back..

By Aleksandra K. over a year old

See more answers (8)

Question:

If i make an order right now and sign up for the vip membership, can i immediately call after and unsubscribe from it without getting charged?

Answer:

I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?

By Pearl F. over a year old

See more answers (3)

Question:

How do you know that you're account did cancel

Answer:

I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.

By Jessica B. over a year old

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Question:

I ended up making an account for justfab and placing an order not knowing it would automatically make me a memeber. after that i looked at reviews and that night instantly called and cancelled the account. now i can still get on ut which is nerve racking, so does changing the expiration date of your card get them to completely cancel you?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two check-out options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount on your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which becomes $49.95 in VIP credit (good toward any 2-piece outfit/bundle or individual item up to $80). The "skip-the-month" feature is a tool we offer our members so they can have more control over their membership. Any time you don't want to participate -- for example, if you don't see anything you want to buy that month -- you can "skip the month" from the 1st to the 5th and you won't be billed. There is no limit to the number of times you can skip. We would also like to let you know as a VIP member, we are sending you email reminders consistently, that's twice each month; one on the 1st to let you know about your new collection, and another on the 5th of the month for skipping reminders for you not to be billed for the month. You may also check your email preferences or set up an alarm on your mobile phone, so rest assured you will not be able to miss to skip the month. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month.

By Chad A. on 12/27/23

See more answers (11)

Question:

If i use the credit on the account will i be charged for it at the end of the month then? i did not know that! also, do i get charged $40 a month for being a member? really? that would be dumb if i got charged for shopping on the website! can i ever waste my reward points?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The $49.95 VIP credit can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. If you don't want to get charged, please visit the site between the first and fifth of the month and click "Skip the Month" on the Account Info page which is located in the drop-down menu next to your shopping cart. You can also find the skipping button if you're on the mobile app, just go to the "My Account" page. We send email reminders on the 1st and 5th of each month, reminding you to skip. You may also set a phone reminder. Apart from skipping online, you can also contact us and we will be glad to skip for you. You can also earn 25 reward points for every dollar spent, 100 points for sharing your thoughts on any product you've purchased, and 50 more when you upload a photo. If you reach 2500 reward points, you can use them to get $10 off for a $50+ order, 4500 reward points get you $15 off for a $50+ order, and 6000 reward points get you $30 off for a $75+ order. You may visit the Rewards Program page which is located in the drop-down menu next to your shopping cart.

By Allison C. on 12/27/23

See more answers (10)

Question:

I can't et the right number for jus fab can anyone help

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance, we are available 24/7 at 1-866-337-0906.

By Chad A. on 12/27/23

See more answers (6)

Question:

Do the shoes come big or small for sizing?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The items are true to size. If they don't fit right, you can take advantage of our hassle-free 60-day returns and exchange policy starting from the shipment date (excluding items under the Final Sale as per promo terms). You can exchange the item for the same style in a different size/color or you may also process a return for a store credit refund. You can process a return online and generate the pre-paid return label by visiting the order history and clicking "Return or Exchange".

By Allison C. on 12/27/23

See more answers (6)

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Whitney S.

Typically responds within 10 hours

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Overview

“Great stuff... so glad to see some quality come back”

“Scammed/No Delivery.”

Reviews (9,116)

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Timeframe

Other

Q&A (154)

I cancelled my account months ago. yet i am still being charged for the vip. if i have cancelled my account i should not be getting charged for anything. how do i get my money back?

Just fab has taken money i can't cancel my account due to no right number for them can someone give me the number

Can you cancel your membership whenever you want?

If i make an order right now and sign up for the vip membership, can i immediately call after and unsubscribe from it without getting charged?

How do you know that you're account did cancel

If i use the credit on the account will i be charged for it at the end of the month then? i did not know that! also, do i get charged $40 a month for being a member? really? that would be dumb if i got charged for shopping on the website! can i ever waste my reward points?

I can't et the right number for jus fab can anyone help

Do the shoes come big or small for sizing?

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From the business

Business History

Company Representative

How do I know I can trust these reviews about JustFab?