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JustFab has a rating of 3.4 stars from 9,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I bought 2 pair boots for $21 best purchase added to my collection!
It is always the best quality and exactly as pictured. I cannot stop shopping!
Hello Melissa,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
This purchase was made without me knowing. I would like my money back!
Hello Nayeli,
Thank you for sharing your experience on an unauthorized order on your account.We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Actually look better in person Love the shoes and great price!
Hello Trish,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Comfortable, good material, true to size
Arrived on time
Hello Nilsa,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Great experience so far and still waiting to be a partner of JustFab
Hello Mafouzatou,
Thank you for your purchase and for sharing with us your great experience! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Renz
Received my shoes super fast. Literally like 3 days later. Great quality
Hello Gabriel,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Got these to match a 70s style dress for my graduation in May, and they're perfect!
Hello Jakayla,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I like these shoes a lot. Great quality for the price
Hello Ann,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I loved them very good quality and super comfortable.
Hello Karina,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Great service delivery was fast and on time the boots are amazing
Hello Angela,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very disappointed
Status say DELIVERED but is not true. Can't find my package anywhere I'm totally upset with this ser
Hello Paola,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I spent $10 and got boots that will last for years to come!
Hello Johnnie,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At JustFab, we try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Slow, misleading, and not what i was hoping for. Trying to get a refund but no luck thus far
Hi Kayci,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Warm and comfy, hopefully it holds up for the winter...
Hello San,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
U sent the wrong size and now won't let me return them?
Hello Rebecca,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything went well, with all of my purchases and the one return I had to make.
Hello Jessica,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm very satisfied with my shoes, they are beautiful and soft
Hello Maria,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
Takes a time to arrived, but are so beautiful, comfortable, pretty.
Hello Yoselin,
Thank you for taking the time to leave a review and your feedback about our delivery service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Terrible customer service.no refund and my order was "lost".
Hello Jeniece,
Your feedback regarding your order is important! We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Zeth
Finding enough shoes to fit wide feet is so difficult.
Hello Danielle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I will keep buying from JustFab all merchandise are excellent material.
Hello Jacqueline,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Fast Shipping
Boots are exactly how they were listed!
Wearing them every Day!
Hello Marsha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Always positive experiences for five years and going strong
Hello Valeria,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Tried over the knee boots and realized these are very comfortable.
Hello Sandra,
We're happy to know that you love the boots that you've got from us and it fits perfectly! That is what we always aim for your satisfaction!
Best,
Bella
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Natasha,
Thank you for your review. We are happy to hear that you are happy with your purchase and our pricing. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark