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JustFab has a rating of 3.4 stars from 9,112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Some of the items ordered were very off in sizing & description. I had to donate them.
Wonderful selection, great pricing and fast shipping!
Hello Brandi,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I'm 9 1/2 always! The boots that I purchased and loved do not fit me! They are to big on show size.
Hello Fernanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very pleased with the purchase and shipping came in a great deal of time
Hello Brooke,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love the apparel options and skip policy. It is super convenience shopping.
Hello January,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
The high boots if you don't have thick tight it going to
Hello Eve,
Thank you! Your awesome review made us happy. We strive to provide stylish, affordable items for our valued members like you!
Best,
Nelle
Very pleased with product's
They were exactly what I ordered
Hello Korn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The quality is very poor. It leaves furry parts all over.
Hello Edna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My boots!
Run little tight bought 9 1/2
Exchange for size 10 great fit.
Hello Verneila,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Just Fab always delivers excellent quality products.
Hello Dawn,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Dont ever buy from them. Its a con. Terrible customer service as well. They steal your money...
My orders came fast and I got a good discount from the vip pass
Hello Amannie,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I returned an order and they keep delaying it every day
Hi Lian,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
My problem was solved with efficiency and friendliness.
Hello Molly,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I absolutely love my new boots! They are comfortable but also very fashionable!
Hello Katlin,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
My boots were very pretty just what I was looking for
Hello Octavia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
All boots fit perfectly and there super nice delivery was very fast
Hello Nidia,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Great service. I love my product, the website was very easy to use
Hello Jessy,
Awesome! Thanks for sharing your great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Your sizes run very small and that should be disclosed when buying shoes.
Hello Vickie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I am thinking about my purchase and may end up returning one or both items.
Hello Hyacinth,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love your shoes and boots! Great pricing as well!
Hello Sherry,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Beautiful and comfortable shoes. I love that. Great customer service
Hello Vanessa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love a good pair of black loafers. These are perfect for me. Comfortable and stylish.
Hello Earlene,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
He was very professional and polite
Tried to help me
Hello Kit,
We appreciate your positive comments about our Member Services Team. We hope you will always have a great experience with us in the future!
Best,
Lia
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Jessica,
Thanks for writing a review regarding our sizing. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle