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JustFab has a rating of 3.4 stars from 9,112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Love the leggings I purchased from JustFab. They are so comfortable and at a great price.
Fit perfectly can't wait to see how fall selection will look.
Hello Denisha,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
The shoes are true to size, good quality and very cute
Hello Julie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I love the quality of boots and they are true to fit!
Hello Sabrina,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
So comfortable and beautiful material as well definitely recommend.
Hello Sandeep,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The process is really simple and they have pretty good shoes
Hello Kim,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excellent experience. I don't know what else to say. Hope this meets the 50 characters required.
Hello Alice,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Fast shipping. Great price. Good quality. Will definitely purchase again.
Hello Cameal,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Received my 3 pair of shoes in 4 days! True to size and inexpensive!
Hello Dajanae,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Excellent material and true size it fits very comfortable.
Hello Carolina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Fast shipping, good quality shoes for the price! Look forward to purchasing more.
Hello Shae,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My sandals were very sloppy… one was way bigger than the other… poorly made
Hello Mary,
Thank you for writing a review! We are sad to know that you are not happy with our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
My experiences with Just Fab have all been wonderful.
Hello Suzannah,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Arrived on time and I was very pleased with the quality of my shoes!
Hello Andree,
Wow! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
Return//Exchange was a simple process. Drop off locally and had my shoes within 2 days.
Hello Corinne,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Love their shoe selection. Site super easy to navigate. VIP perks rock.
Hi Brandi,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!
Best,
Tina
It easy to shop but when the products arrived they were very bad quality.
Hello Krystal,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes I ordered fit great and arrived in a timely manner.
Hello Bonnie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I love my new boots! They're comfy and looks nice.
Hi Silkia,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Very happy with the selection
Looking forward to purchasing more boots
Hi Regina,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
How do you join and what are the rules. They were not clear to me.
Hi Judy,
We truly apologize for your experience! Your feedback about the subscription is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Painful shoes - poor quality - cannot generate a Returns receipt
Hello Danielle,
We are sorry to hear if you are uncomfortable with your shoes. We will contact you within 48 hours for further assistance.
Best,
Nelle
I love the shoes and they were true to size will purchase from again. :)
Hi Shani’ya,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Love the material,colors on clothes and shoes,perfect fit.
Hi Jennifer,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Deb,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane