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JustFab has a rating of 3.4 stars from 9,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Wow this experience was amazing would do it all over again.love my purchase
Fast shipping, fit perfectly, beautiful colors and materials
Hello Krystal,
Thank you for trusting us to be your source for top-quality items and great services. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Well pleased.
Professional customer services and done in a timely manner.
Came as seen in the picture. Lovely footwear with quality leather. I love it.
Hi Chidumebi,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Ordered 2 pairs of shoes way too big. Cute but now what?
Hello Amanda,
Thank you for writing a review regarding our sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
The footwear I have gotten from justfab so far has been comfortable and of great quality.
Hello Prisca,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services.
Best,
Mary
Amazing, comfortable. They arrived very early. I'm so excited to wear my boots
Hello Maria,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
The item was tight on me even though I sized up already
Hello Dyvona,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
All sizes I wanted were available. Easy checkout. Fast shipping
Hello Bonnie,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Exchanges are incorrect and returns take forever for reimbursement.
Hello Sherri,
Thank you for your review. Our Member Services Team will contact you right away to address your concerns about the exchanges.
Best,
Renz
The boots was very nice and looked beautiful my church family wanted to know where I got them from
Hello Cheryl,
JustFab, would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. Hope to hear more from you in the future!
Best,
Mary
Easy order and nice products I have not yet been disappointed with anything I've ordered.
Hello Gladys,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Expensive…shoes are overpriced and low quality. No reminder to skip month.
Hello Rosita,
We appreciate the feedback you shared regarding our products. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Quality shoes at reasonable prices. I am very satisfied with my purchase, it came in good time.
Hi Rabiatu,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!
Best,
Kim
Shipped sooner than I expected, awesome quality and very stylish!
Hello Liana,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Both pair of boots are just what I wanted. They fit perfectly.
Hello Jacqueline,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Everything I have ordered so far has stood up to my expectations.
Hello Diane,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
I still have not received my order. Was supposed to be here yesterday.
Hello Brittany,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My purchase and experience was great. The items were as described
Hello Francesca,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
The boots I received had creases like they we worn before
Hello Vanessa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ugly, I mean absolutely hideous boots. Unable to return.
Hello Buzz,
Thank you for sharing your experience with the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordered online. Beautiful shoes. Slight delay in delivery.
Hello Catherine,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Both pair fit great and I love them! Thanks so much
Hello Elizabeth,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great Quality and the delivery absolutely on time.
Hello Jessica,
Wow! Glad to hear that you love our quality and your order arrives on time. Have a great day!
Best,
Nelle
Allowed me to skip, no questions, they are always accommodating.
Hi Barbara,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Cotly-Marie,
Thank you for sharing your great shopping experience.! It was really a pleasure doing business with you! Hope to hear more from you in the future!
Best,
Mary