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JustFab has a rating of 3.4 stars from 9,097 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I ordered two dresses and pairs of shoes. Very pleased with all.
Love the shoes, pricing, & shipping from this company. Would recommend.
Hello Annie,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Love shopping with justfab, always a great selection.
Hello Debbie,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
The pairs of shoes that I purchased were super uncomfortable. Never again.
Hello Brenda,
Thank you for writing a review! We are sorry to hear if you are uncomfortable with your shoes. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Customer service helped me resolve my issue really fast and super effective.
Hi Melissa,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Just Fab is my favorite! One order got lost in the mail and they replaced it.
Hello Kimberli,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
Easy web, good variety for decision and quality excellent. I loved!
Hello Lissette,
Thank you for writing a review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Very comfortable and fits perfectly in size. The dresses fit well.
Hello Vee,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Twice I've had my issue escalated, but yet it continues.
Hello Betty,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Satisfaction always been there.
Happy and Comfortable experience.
Hello Laslayla,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
The shoes I bought were beautiful. They run a bit small. But are good qualities.
Hello Charmaine,
We appreciate the feedback you shared regarding the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I love shopping at justfab! There is a lot to choose from and the prices are great!
Hello Michelle,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I love my new boots and can not wait to wear them out
Hello Melodee,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Tired of not having stock to exchange items when purchased, will be closing my account
Hello Rhea,
Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very comfortable waiting for winter to wear them with my dresses
Hello Donna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I told multiple members in your chat and email that you send my package to a different address
Hello Nanncy,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Fabulous apparel and amazing shoes with affordable pricing.
Hello Christina,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
The quality of my clothes and bag were very good. I definitely enjoy shopping on this site.
Hello Tanisha,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy shopping!
Best,
Mary
I like the short time frame in which it takes to receive your item.
Hi Kim,
Thank you for your wonderful feedback! We're very glad that hear that you received your package on time. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
He was very friendly and helpful while processing my return label.
Hello Lori,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
The service was great. Good quality on time delivery.
Hello Sandra,
What an awesome review! Thank you so much for the positive overall feedback on our products and services! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Good job except my boots were no longer available in stock.
Hello Tracie,
Thank you for taking the time to write an awesome review! Check out our new selections on the 1st of the month and we encourage our members to shop at the beginning of the month when the new styles are usually released to ensure availability. Have a fabulous day!
Best regards,
Chad
Trying to cancel. Not done. Keep getting hung up on via chat!
Hello Michel,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hi Margaret,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina