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JustFab has a rating of 3.4 stars from 9,097 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Ordering and shipping were easy. Liked what I ordered
Hello Sharon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Nothing fit and I don't know how to send them back for a larger size.
Hello Amanda,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
John is amazing! Somebody give him a raise! Very happy with his customer service
Hello Mahaletwork,
Thank you very much for such a great review! We really work hard to provide the best service that we can. We will make sure to let John get the recognition he deserved. He sure is a great asset!
Best,
Renz
These shoes are super cute, and surprisingly comfortable. They were exactly what I was looking for.
Hello Erin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
These shoes were exactly as pictured and came faster than expected, great purchase!
Hello Jessica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It's been a couple months since I ordered the shoes and they haven't come in yet
The items are decent quality and somewhat stylish.
Hello Sarah,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I'm so happy with my purchase and the prices are a great deal! Will shop again!
Hello Vivian,
Thank you for your positive feedback and for spreading the word. It felt great to know that you are happy with your purchase at the low price.
Best Regards,
Clark
So refreshing to find stylish boots that actually fit me!
Hello Natasha,
Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you like our product and that the boots fit you well
Best Regards,
Clark
Had to call customer service and they were disrespectful.
Hello Alisha,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Took too long to get product won't shop there again
Hello Becky,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away.
Best,
Renz
The only place I buy my boots, they are very well made and comfortable.
Hello Lamanda,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Loved my weekender tote with shoe compartment. Have not tried the dress, looks super cute
Hello Karie,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The experience was excellent. Wonderful customer service.
Hello Nicoline,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Love that my shoes always fit perfect and I get such good prices
Hello Tracy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I been with justfab for 5 yrs or more good quality shoes and handbags
Hello Ayesia,
Thank you for the nice words that you said about the quality of our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Very good stretchy material and stylish. Quality is like a lululemon.
Hello Andrea,
Thank you so much for your feedback and for sharing this with others that you like our style and quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
I love the shoes, but it took way too long for them to be delivered.
Hello Darlene,
Thanks for writing a review! We are sorry to hear if you're not pleased with our shipping. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The sandals are super fabulous and she loves them.
Hello Orlando,
Thank you for such a wonderful review! We appreciate your time sharing how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Worst site, stole $39.95 from my 16 year old daughters check card
Sum of the earth company
I work for an online shoe retailer similar to yours and i understand business but i am very frustrated and disappointed with the ethics of your company. I know that this email will most likely be sent to a customer service representative and it will probably be deleted and not even bothered to be read.
I ordered two pairs of shoes at the end of september and was satisfied with the products and would have shopped again with your company. I noticed today a charge of about $55 on my credit THAT I DID NOT AUTHORIZE. I called and was prompted by a ridiculous automated service which i do not appreciate. After i was connected to customer service i advised the customer service person of the unknown charge and he advised me the charge was for the VIP membership. I told him i did not authorize this charge and was very distraught. I had no idea i was signing up for fraudulent activity and bad business. Perhaps it was in the fine print but had i known that i was being charged FIFTY FIVE dollars a month for a service that is free on any other shoe retailer website, i would not have signed up. This information on my VIP membership was NOT available to me and was unclear if it was. To shop you MUST be signed up for this membership and the "skip this month" option was not made available to be whatsoever. I did not know i was involved in a paid membership or any of the details about your websites offerings until i was talking to customer service today.
The person i talked to was prompt and advised me exactly what i needed to know and i understand customer service is trained to say what they do. However i feel bad for anyone that works for your company because they are fooling customers into a ridiculous "membership" and this is terrible business. I will be telling everyone i know about your scam and will not wish to ever shop with your company again. Im sure you will be tricking more and more people every day but hopefully these people realize your company is absolutely untrustworthy. I will be filing a formal complaint to the better business bureau.
I now have seen many reviews, videos, posts and comments about your website with situations similar to mine and people having issues canceling their account! Trying to sway customers into keeping their account is absolute $#*!! If someone wants to cancel, your customer service representatives should CANCEL the account, not offer them bogus points systems and other nonsense. I will be sending this email to your company as well as posting it to all of your social media sites and notifying everyone i know about your terrible company.
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Raven,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz