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JustFab has a rating of 3.5 stars from 9,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Everyone is asking me where I got this winter jacket from keeping it a little secret for myself.
Date of experience: February 1, 2023
My return was fast and I had a great experience. Thanks
Date of experience: February 1, 2023
Hello Erika,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
My problem was solved with efficiency and friendliness.
Date of experience: November 23, 2022
Hello Molly,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Great as always enjoy buying from Just Fab get the order in reasonable time.
Date of experience: February 1, 2023
Hello Liz,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I absolutely love my new boots! They are comfortable but also very fashionable!
Date of experience: November 23, 2022
Hello Katlin,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Shipping was fast! The boots are packaged well and made of good quality. LOVE!
Date of experience: February 6, 2023
Hello Maicie,
Thank you for the great feedback! It feels good that our members appreciate the effort we put into ensuring we provide the best quality products and services!
Best,
Mary
Fast shipping, high quality product, great $10 deal
Date of experience: February 1, 2023
Hello Brynn,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I purchased 8 pairs of boots and received them much sooner than expected.
Date of experience: February 1, 2023
Hello Judith,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shoes are true to size, good quality and very cute
Date of experience: November 23, 2022
Hello Julie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
My orders came fast and I got a good discount from the vip pass
Date of experience: November 24, 2022
Hello Amannie,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
So comfortable and beautiful material as well definitely recommend.
Date of experience: November 23, 2022
Hello Sandeep,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Fast shipping, good quality shoes for the price! Look forward to purchasing more.
Date of experience: November 23, 2022
Hello Shae,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Charged credit card without any notice.
Used site once.
Date of experience: July 4, 2020
I love the shoes and they were true to size will purchase from again. :)
Date of experience: November 23, 2022
Hi Shani’ya,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Wonderful I really loved my boots. Can't wait to wear them
Date of experience: November 22, 2022
Hello Markelle,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
Warm adorable shoes runs a bit small, the next size up works perfect w/thick socks
Date of experience: November 22, 2022
Hello Kerry,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will reach out to you right away.
Best,
Allison
Well pleased.
Professional customer services and done in a timely manner.
Date of experience: November 22, 2022
Over two weeks from order date to delivery. Seems like that is extra long.
Date of experience: January 6, 2023
Hello Shirley,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Justfab is one of the most trust sites... quick shipping time. And their products are true to size.
Date of experience: June 1, 2020
Hello Desiree,
Thank you for sharing your wonderful shopping experience with us! We love to hear that your order fits well! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
I will always purchase from JustFab. Timely shipping. Best items/Product
Date of experience: May 17, 2023
Hello Tonetta,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Well worth the money I spent my daughter loves them
Date of experience: November 27, 2022
Hello Sabrina,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Delivery was very fast and the boots fit perfectly
Date of experience: November 26, 2022
Hello Kelechi,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Fit perfectly can't wait to see how fall selection will look.
Date of experience: October 4, 2021
Hello Denisha,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Was pleasant only things is ur promo code can be a bit confusing when applying
Date of experience: November 26, 2022
Hello Shawnt,
Thank you for taking the time to share your positive feedback! We want you to know how much we appreciate you doing business with us We hope to hear more from you in the future!
Best,
Mary
The shoes are cheaply made and took too long with me paying express delivery
Date of experience: November 26, 2022
Hello Yolanda,
Thanks for sending your review! Your feedback about our product quality and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Niki,
Thank you for the kind words that you've said about the jackets we have online. We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary