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JustFab has a rating of 3.5 stars from 9,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
I'm very satisfied with everything I have ordered from just fab
Date of experience: November 26, 2022
Justfab has been so easy to shop and exchange items. I love my boots! All 6 pair! Lol
Date of experience: November 26, 2022
Hello Amy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Very pleased with product's
They were exactly what I ordered
Date of experience: November 25, 2022
Hello Korn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Just Fab always delivers excellent quality products.
Date of experience: November 24, 2022
Hello Dawn,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My boots!
Run little tight bought 9 1/2
Exchange for size 10 great fit.
Date of experience: November 25, 2022
Hello Verneila,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Love the selection of boots. They fit well and are very comfortable.
Date of experience: November 28, 2022
Hello Alexis,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Fast service and quality product
Love it will be going back to purchase very soon
Date of experience: February 20, 2023
Hello Leerow,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Loved all my boots exactly what I was looking for!
Date of experience: February 19, 2023
Hello Catalina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have brought 12 prs.of boots from JustFab and love every one of them.
Date of experience: September 1, 2020
Hello Dianna,
Wow! Thanks for the great feedback! Glad to hear you love all your purchases! Have a great day!
Best,
Nelle
Had to call customer service and they were disrespectful.
Date of experience: September 1, 2020
Hello Alisha,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Ordered some off white duck booties and they are my go to. Love them
Date of experience: March 3, 2020
Hello Ebony,
Great! We're happy to hear you love your boots! Thank you for sharing your positive experience with us! Have a fabulous day!
Best,
Nelle
The items were carefully packaged. Everything fitted just fine. And free shipping!
Date of experience: February 2, 2023
Hello Resty,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Slow, misleading, and not what i was hoping for. Trying to get a refund but no luck thus far
Date of experience: December 19, 2021
Hi Kayci,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The boots looks great and we're exactly what I was looking for. They got here quickly too
Date of experience: February 2, 2023
Hello Molly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Easy shopping and fast delivery. Totally satisfied with my experiences
Date of experience: March 1, 2020
I'm 9 1/2 always! The boots that I purchased and loved do not fit me! They are to big on show size.
Date of experience: November 26, 2022
Hello Fernanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My package was stolen and I never received the boots
Date of experience: February 1, 2023
Hello Raven,
Thank you for taking the time to leave a review. Your feedback about the status of your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
2 great sweaters
Thank you,
Trish
I do not have 50 characters worth of thoughts
Date of experience: February 1, 2023
Hello Trish,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Love this site. Always able to find what im looking for at a great price.
Date of experience: March 1, 2020
Hello Deb,
Great feedback! We're happy to hear that you had an easy experience looking for the items you want on our website! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
Very pleased with the purchase and shipping came in a great deal of time
Date of experience: November 25, 2022
Hello Brooke,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Very sturdy and durable. I do wish that it was a lil bit larger.
Date of experience: January 8, 2023
Hello Sonia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I really like this shoes. Size and quality is perfect.
Date of experience: January 7, 2023
Hello Maryam,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
But I haven't received it yet! Where is the shirt?
Date of experience: July 15, 2022
Hello Zeta,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Pretty and comfy. Go for it if you're looking at a pair ya like ;)
Date of experience: July 15, 2022
Hello Mary,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Nice sandals but I hope the plastic don't hurt when walking
Date of experience: July 15, 2022
Hello Ismarah,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Christine,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth