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JustFab has a rating of 3.5 stars from 9,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Horrible carrier, the shoes were damaged heavily. Probably won't be ordering from here again.
Date of experience: July 15, 2022
I have NOT received my package! Please provide me with the tracking details!
Date of experience: May 20, 2023
Hello Robyn,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Return, took them weeks to process. Called and received no assistance
Date of experience: November 29, 2022
Hello Wacosta,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
They're exactly as described and they fit perfectly!
Date of experience: November 28, 2022
Hello Tammy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I bought shoes for gifts they are affordable, but you don't have too selection
Date of experience: May 17, 2023
Hello Martha,
Thank you for leaving a review about the merchandise and our style selections. We always like to know what our members are thinking. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Shoes broke after 1 time wearing I emailed twice and no response
Date of experience: October 1, 2021
Hello Judi,
We are sorry to hear if your shoes were broken after the first time wearing them. We will contact you within 48 hours for further assistance.
Best,
Nelle
This coat is amazing and warm at that! The flats were everything I was looking for!
Date of experience: November 28, 2022
Hello Ebony,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Once again I am speechless o. How comfortable and affordable
Date of experience: May 17, 2023
Hello Elizabeth,
Thank you for the nice words that you said about the merchandise. We truly appreciate reviews like these, which make us want to improve our products and services even more! Have a great day!
Best,
Bonnie
I'm always satisfied with anything I purchased from these guys
Date of experience: May 17, 2023
Hello Anitria,
We appreciate your awesome review about your experience and the merchandise. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
I ordered 3 pairs of sneakers true to size and comfortable!
Date of experience: May 18, 2023
Hello Jodie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I enjoyed shopping and using my bonus points for a much needed pair of shoes.
Date of experience: May 18, 2023
Hello Vicki,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Must buy...comfortable...easy to wear...show stopper
Date of experience: November 26, 2022
Hello Atiya,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased the long sweater wrap around for me and my daughter. Love them!-
Date of experience: November 26, 2022
Hello Sandra,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Nothing fit and I don't know how to send them back for a larger size.
Date of experience: September 4, 2020
Hello Amanda,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
It's been a couple months since I ordered the shoes and they haven't come in yet
Date of experience: September 4, 2020
The shoes sizes vary wildly. It's hard to know if what you order will fit.
Date of experience: February 20, 2023
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best regards,
Chad
Beautiful. Look great on me! The gold ones were a little bigger than I expected but it's ok
Date of experience: February 20, 2023
Hello Melinda,
Thank you for taking the time to leave a review and your feedback about our sandals is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
They look really nice but are very hard to put on and the tongue rolls
Date of experience: February 19, 2023
Hello Gloria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Awesome experience! Shipping was fast and shoes are great!
Date of experience: February 19, 2023
Hello Taylor,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I order with no problems and they arrived quickly.
Date of experience: November 29, 2022
Hello Dawn,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Always on time thank you.have not had any problems
Date of experience: February 2, 2023
Hello Lisa,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Return process is long and complexed- things could be more simple
Date of experience: February 2, 2023
Hello Eliza,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Every purchase has been well priced, arrived on time and exactly what i was looking for!
Date of experience: February 2, 2023
Hello Jennifer,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
The leather leggings I ordered smelled bad and were not true to size
Date of experience: February 2, 2023
Hello Daniela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love this shoes. Comfort, Soft Elegant Beautiful
Date of experience: February 2, 2023
Hello Griselda,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Desiree,
It is with great regret that we received your feedback regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia