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JustFab has a rating of 3.5 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
I was pleased with my first time entire experience!
Date of experience: December 1, 2020
Hello Amanda,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
Good experience. Fast delivery. Many compliments. Nothing more to say.
Date of experience: July 15, 2022
Hello Stephanie,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Everything is super cute and well priced! I get so many compliments on my shoes.
Date of experience: December 1, 2020
Hello Avery,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I'm completely in love with my shoes and boots. Thank You!
Date of experience: July 15, 2022
Hello Yveliss,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I can shop for myself and also my little ones at one shot
Date of experience: July 15, 2022
Hello Kristy,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Awesome I love it the material, styles, comfortable
Date of experience: April 1, 2023
Hello Rosa,
Thank you for the nice words that you said about the merchandise. We truly appreciate and read reviews like these, which makes us want to improve our products and services even more!
Best,
Bonnie
Ordering was really easy. Then presto my order is at the door! Love it!
Date of experience: April 3, 2023
Hello Carolyn,
We are glad you are enjoying our products and delivery timeframe! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!
Best,
Zeth
Awesome quality and great fit. Colors can be a bit runny during first wash.
Date of experience: April 1, 2023
Hello Kareem,
Thanks for writing a review about the merchandise! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email to assist you further.
Best,
Bonnie
I haven't received my order! Have called and get the run around
Date of experience: April 2, 2023
Hello Rebecca,
Thank you for taking the time to leave a review about your order. We value your feedback and the chance to resolve any issues that our members may have. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
Poor quality items - pants ripped after 1 hour of wear down the seams
Date of experience: April 2, 2023
Hello Kelsey,
Thank you for leaving a review about the merchandise. We always like to know what our members are thinking. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
One pair of boots were damaged and I had to return them.
Date of experience: February 17, 2023
Hello Cynthia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I never got my package, it was sent back ups told me
Date of experience: February 20, 2023
Hello Sarah,
Thank you for bringing this to our attention. Your feedback about the order you never received will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Everything that i order is so beautiful and on time. Thanks
Date of experience: February 17, 2023
Hello Brondis,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Fits perfectly. Came super early. I am very pleased
Date of experience: February 17, 2023
Hello Lasha,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love the product always on time with arrival great experience, and I will order again
Date of experience: February 17, 2023
Hello Regina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Frustrating and a waste of time with no resolution.
Date of experience: February 20, 2023
Hello Ann,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Heels doesn't fit like a 9.5 debating on what I want to do
Date of experience: February 16, 2023
Hello Kyshondra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very good experience and the quality of my shoes are excellent
Date of experience: February 16, 2023
Hello Kimona,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Haven't wore them yet, waiting on the outfit I ordered.
Date of experience: February 8, 2023
Hello Billy,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
My order arrived so fast. I was impressed. All the shoes were as described.
Date of experience: February 2, 2023
Hello Lisa,
We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've been a member of Just Fab for years and they never failed me yet
Date of experience: January 8, 2023
Hello Gail,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Read reviews and said runs small. Went up half size. Still very tight in the toe area
Date of experience: August 8, 2022
Hello Bryanny,
Thank you for taking the time to leave a review. Your feedback about the sizing of our products is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I have not received my order,...••••••••••••••••••••••••••••••••°°••
Date of experience: August 8, 2022
Hello Kelly,
Thank you for taking the time to leave a review. Your feedback that you have not received your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Brittnie,
Thank you for taking the time to leave a review. Your feedback about the credit is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark