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JustFab has a rating of 3.5 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Perfection! I literally have been a loyal customer for years & still am in love
Date of experience: December 6, 2022
I gave them to my daughter, which was disappointing for me.
Date of experience: December 6, 2022
Hello Corissa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love my shoes they got delivered pretty fast! Will be ordering again
Date of experience: December 6, 2022
Hello Daije,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I received my order quick, the shoes were lovely and just as described.
Date of experience: December 6, 2022
Hello Evelyn,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Just as pictured, great boots. Delivered very quickly and compliments galore
Date of experience: April 1, 2020
Hello Sherri,
Wow! It's nice to hear that you love your boots and your package was delivered on time! We will make sure to continuously create unique products that suit the needs of our valued members like you!
Best,
Nelle
The products always exceed my expectations but shipping takes forever!
Date of experience: August 8, 2022
Hello Hollye,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Excellent for years! Thank you!
I will stick to justfab
Date of experience: August 8, 2022
Hello Joanna,
It’s great to read your feedback about the services we provide and we appreciate you taking the time to share your positive experience. Have a fabulous day!
Best,
Allison
I love the look but they could not stay on my heel
Date of experience: August 8, 2022
Hello Stasha
Thank you for sharing your experience with the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Good company, with shoes that are different and well made.
Date of experience: August 8, 2022
Hi Cheryl,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Fast and easy. Very satisfied. Hope to reorder soon.
Date of experience: August 8, 2022
Hello Marielle,
Thank you for the great feedback on your order. It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience with us!
Best,
Mary
I DID NOT ORDER FROM THEM. They popped up on my bank statement. I've been trying to reach someone, with no success!
Date of experience: December 4, 2020
Hello Angela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Simple, low cost way to look great and show some style
Date of experience: July 15, 2022
Hello Lynn,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and style.
Best Regards,
Clark
Good selection and prices. No problem with ordering or shipment.
Date of experience: April 4, 2020
Hello Lawanda,
Wow! Thank you for the positive feedback! We are happy to know that you are satisfied with our products and services! We always make sure to make beautiful and quality items at the very affordable price just for you!
Best,
Nelle
Every single shoe fit weird or was too big. Serious issues with quality control.
Date of experience: June 17, 2022
Hello Evan,
Thank you for taking the time to provide feedback. Your feedback on our sizing is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.
Best,
Clark
U sent the wrong size and now won't let me return them?
Date of experience: December 7, 2022
Hello Rebecca,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with the sizing of your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just what I wanted; the product was gift to me. Love you dressed boots.
Date of experience: June 17, 2022
Hello Maria,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Takes a time to arrived, but are so beautiful, comfortable, pretty.
Date of experience: December 7, 2022
Hello Yoselin,
Thank you for taking the time to leave a review and your feedback about our delivery service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Always happy with my purchases. Never wait too long before receiving products.
Date of experience: June 17, 2022
Hello Beth,
Thank you for the positive feedback! We are happy to know that you love our products. Have a great day!
Best,
Renz
Wore my kitten heel sandals one time and the heels broke
Date of experience: June 17, 2022
Hello Olivia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Arrived fast and quality was there. I have no complaints.
Date of experience: June 17, 2022
Hello Junnie,
We are glad you are enjoying our products and delivery! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Everything fits my granddaughters love it all the shipment was on time.
Date of experience: June 17, 2022
Hello Anita,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
The shoes were comfortable, especially my slippers
Date of experience: June 16, 2022
Hello Carolena,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
Best,
Ivy
Shoes are so small I can't even get my foot in them.
Date of experience: June 16, 2022
Hello Lindsay,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Cute shorts, broken zipper. Not worth the hassle to return.
Date of experience: June 16, 2022
Hello Nora,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
The agent was patient, courteous and professional.
Date of experience: June 17, 2022
Hello Kenitris,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Fransheska,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad