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JustFab has a rating of 3.5 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
My order was delivered very quickly. It came within about a week. Items were as expected.
Date of experience: June 17, 2022
My new shoes are I am always able to order with ease!
Date of experience: December 7, 2022
Hello Arequlia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I placed my last order over a month ago and still have not received it.
Date of experience: June 16, 2022
Hello Dami,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Premium quality items. Well packaging. Delivery on time
Date of experience: June 16, 2022
Hello Shazia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Excellent prices and great customer service.
The variety is good.
Date of experience: June 16, 2022
Hello Sandra,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Everything I bought was not sized correctly. Very disappointed
Date of experience: June 16, 2022
Hello Rocio,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with our sizing. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
I love my new items an would definitely recommend to a friend!
Date of experience: June 17, 2022
Hello Toni,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best products that we can. This is such a great inspiration for us!
Best,
Renz
Recently ordered shoes and purse but found the quality not great. Still sitting in box used.
Date of experience: June 17, 2022
Hello Marie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I haven't gotten my order and its gonna be 1 month
Date of experience: December 6, 2022
Hello Nai,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Smooth experience. The shoes were cute. I would shop from Justfab again.
Date of experience: December 6, 2022
Hello Kathy,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future.
Best,
Mary
Boot don't fit at all must had sent the wrong shoes
Date of experience: December 6, 2022
Hello Latichia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
No problem getting order. True to size, good quality.
Date of experience: June 17, 2022
Hello Faith,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Good quality shoes for less. Just simply amazing!
Worth every bit you pay.
Date of experience: June 16, 2022
Hello Sviatlana,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
Great my daughter and granddaughter really enjoyed there gifts
Date of experience: December 6, 2022
Hello Pearlean,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I like the item purchased. So amazing. Recommended
Date of experience: December 6, 2022
Hello Maria,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Order arrived on time and was very satisfied with product.
Date of experience: June 16, 2022
Hello, Edith. Shorts are great everyday wear, especially when summer is just around the corner, we are glad your order arrived on time! Our company values each member every and will do everything to keep them happy and satisfied.
Best, Adriana
Nothing looked the photos at all kinda made me upset
Date of experience: December 6, 2022
Hello Neesha,
Thanks for sending your review! Your feedback about our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Highly satisfied. They always deliver my items in. A timely fashion.
Date of experience: June 16, 2022
Hello Gabriella,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to every shopping need of our members like you! Have a fabulous day!
Best,
Ivy
Boots fit well and look cute. I'm looking forward to wearing them in the fall.
Date of experience: June 16, 2022
Hello Beth,
We're so glad that everything worked out for you. We here at JustFab, try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our members' satisfaction.
Best,
Ivy
This site makes cancelling membership nearly impossible.
Date of experience: June 16, 2022
Hello Katherine,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Very easy return of my shoes/boots. Just took them to the fedEx drop off center and I was done!
Date of experience: February 3, 2023
Hello JoAnn,
Thank you for the great feedback regarding our return policy! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
Quick delivery and love the products every time I order.
Date of experience: June 16, 2022
Hello Jennifer,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
I have worn the sandals twice and they are already coming apart.
Date of experience: June 16, 2022
Hello Laura,
It is with great regret that we received your feedback regarding the item you purchase. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Finally got to use my credits! Nice and comfortable shoes!
Date of experience: June 16, 2022
Hello Kathya,
Thanks for your review. We are happy to know that you are satisfied with the quality. Have a great day!
Best,
Renz
Fast Shipping
Boots are exactly how they were listed!
Wearing them every Day!
Date of experience: December 7, 2022
Hello Marsha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Karen,
We are glad you are enjoying our products and delivery! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth