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JustFab has a rating of 3.5 stars from 9,751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Always on time and fits well. No problems using points or credits
Date of experience: August 8, 2022
It was ok too many places to look discounts codes credits. Should be more viewer friendly.
Date of experience: August 8, 2022
Hello Laura,
Thank you for your review. For assistance with further code checking, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Even during the holidays I received my package in a timely manner.
Date of experience: January 5, 2023
Hello Terri,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Poor customer service don't purchase from them very disappointed
Date of experience: August 8, 2022
Hello Patricia,
Thank you for taking the time to leave a review. Your feedback about our service is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Loafers w tassel super cute! Fit true to size. Thank you
Date of experience: January 8, 2023
Hello Jodi,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Got delivered in a timely manner and the product was what I ordered.
Date of experience: August 8, 2022
Hi Leslie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I've found that most of the shoes are uncomfortable.
Date of experience: August 8, 2022
Hello Marian,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Professionally, able to assist in making purchases easy.
Date of experience: January 5, 2023
Hello Delois,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Would like website to be a little bit more user friendly
Date of experience: January 8, 2023
Hello Marlee,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Selections are becoming more norm. Needs a better selection of boots since they all seem teh same.
Date of experience: August 9, 2022
Hello Melissa,
Thank you for sharing your experience with the selections we have online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I dislike that we can only get store/account credit rather than a full refund.
Date of experience: August 8, 2022
Hello Debra,
Thank you for taking the time to leave a review. Your feedback about the refund process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Everything came in boxes, it was a wonderful transaction.
Date of experience: August 8, 2022
Hello Cat,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love the convenience, products, and availability
Date of experience: August 8, 2022
Hello Jennifer,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Easy and fast delivery compared to other purchases I did in the past.
Date of experience: August 8, 2022
Hello Dineo,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Everything was accurately described and sized. Great prices as well.
Date of experience: August 9, 2022
Hello Jessica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
So much to choose from, great quality and very affordable.
Date of experience: August 8, 2022
Hi Angela,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Nice quality for the price. Fit was good. Would recommend.
Date of experience: August 9, 2022
Hello Joanne,
It is our desire to keep you satisfied with our good product quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
Fit perfect, quality outstanding, delivery fast and on time. 10/10 experience.
Date of experience: August 8, 2022
Hello Sharon,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I placed an order, received it and am very happy with my purchase.
Date of experience: August 9, 2022
Hello Michele,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I used to love Justfab, but not so much now. Their shoe selection is almost non existent.
Date of experience: August 9, 2022
Hello Robyn,
Thank you for taking the time to provide a review. Your feedback on the selections and shipping process is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
As always; pleased with my purchase! The return/exchange process is wicked easy.
Date of experience: August 8, 2022
Hello Misty,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I ordered 4 pairs of boots came early and fit great
Date of experience: August 8, 2022
Hi Letrica,
Thank you for the nice words that you said about the fit of the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Love the Shoes! Favorite place to shop they have everything you would want and need.
Date of experience: December 22, 2022
Hello Aracely,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
They are the best! I can't waiting for my boyfriend to buy me more shoes
Date of experience: July 15, 2022
Hello Malakia,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Boots came quickly, fit well, look goo, overall very happy
Date of experience: May 1, 2020
Hello Katrina,
Wow! Glad to hear that your boots were delivered on time! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Sharon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz