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JustFab has a rating of 3.5 stars from 9,751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
It was pretty easy little pricey I love ordering but gotta slow down
Date of experience: December 10, 2022
Sadly I loved the look just not made right and now being charged a monthly fee
Date of experience: December 8, 2020
Hello Alicia,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Great experience with good quality products l like it
Date of experience: December 10, 2022
Hello Manal,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Received my shoes super fast. Literally like 3 days later. Great quality
Date of experience: December 9, 2022
Hello Gabriel,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Love all the items received, every item is up to part... Great quality
Date of experience: August 9, 2022
Hello Elisabete,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My shoes arrived in a timely manner and I love them.
Date of experience: August 9, 2022
Hello Colleen,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Warm and comfy, hopefully it holds up for the winter...
Date of experience: December 7, 2022
Hello San,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My experience with the slippers was sort of very short, I'm not using them anymore :(
Date of experience: August 8, 2022
Hi Sa,
We truly apologize for your experience! We appreciate your feedback about the sizing of our product. We will be emailing you right away for assistance.
Best,
Tina
I have no complaints at all with Just Fab, always true to size and excellent quality
Date of experience: August 8, 2022
Hello Karen,
Thank you so much for sharing your feedback regarding our products. We always strive to provide our members with the best fit and quality. Have a fabulous day!
Best,
Allison
Finding enough shoes to fit wide feet is so difficult.
Date of experience: December 7, 2022
Hello Danielle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I ordered July 1st, still haven't received my package!
It's over a month later!
Date of experience: August 8, 2022
Hello Julissa,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Quick and easy with an on time delivery. Nice booties that feel good.
Date of experience: December 7, 2022
Hello Valerie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My packages arrived quickly and promptly, even during the holiday season with shipping!
Date of experience: December 7, 2022
Hello Breann,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I've shopped with JustFab plenty of times and have always had great service.
Date of experience: December 7, 2022
Hello Debbie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Package arrived in a fast timing. The return process was quick and easy
Date of experience: December 7, 2022
Hello Latifah,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Loved getting my order - everything fits and the quality is good, too!
Date of experience: December 7, 2022
Hello Suzanne,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I love the quality and true to size. Great products
Date of experience: December 7, 2022
Hello Peggy,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
Got my shoes in a timely manner and they were just like pictured on site, very cute!
Date of experience: December 7, 2022
Hello Emily,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Good customer service, and I like to purchase some more items
Date of experience: December 7, 2022
Hello Eseta,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have had nothing but good experience with JustFab purchases
Date of experience: December 7, 2022
Hello Theresa,
Thank you for your magnificent feedback! We're glad that you are loving your purchase from JustFab. Hope to hear more from you in the future!
Best,
Mary
I absolutely love these boots. Def a must buy. They fit perfect and look amazing
Date of experience: December 7, 2022
Hello Kayleigh,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Maru
Great experience. The shoes got here in a timely manner!
Date of experience: December 6, 2022
Hello Chondra,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
I bought two pairs of summer sandals. Both fit amazing and are very comfortable
Date of experience: July 16, 2022
Hello Jonell,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I will keep buying from JustFab all merchandise are excellent material.
Date of experience: December 7, 2022
Hello Jacqueline,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Pauline,
We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia