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JustFab has a rating of 3.5 stars from 9,751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
I bought some items at a great price for my daughter, she is satisfied.
Date of experience: June 21, 2022
Hello Felecia,
We're so glad that everything worked out for you. We here at Justfab try our best to provide the best service to our members. Hope to hear more from you in the future!
Best,
Mary
Still haven't received my items or money back. I probably won't order again
Date of experience: February 17, 2023
Hello Leslie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love the Items I purchased, lots of great comments
Date of experience: February 17, 2023
Hello Janice,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
As ordered and speedy shipping. My niece really likes the boots
Date of experience: February 17, 2023
Hello Dorinda,
Thank you for taking the time to share your awesome review! We’re glad your niece is enjoying her boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Styles were comfortable and looked great. I could wear them with a variety clothing.
Date of experience: June 20, 2022
Hello Gilda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
3/4 of the purchase didn't fit so well.
I will be returning them asap.
Date of experience: February 16, 2023
Hello Blessing,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the fit of our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The online process went smoothly! Package arrived quickly!
Date of experience: February 16, 2023
Hello Dolores,
Thank you for taking the time to share your awesome shopping experience with others! We always welcome feedback; it helps us know where to improve! We strive for 100% satisfaction, so our Member Services Team will reach out to you you right away to help resolve any concerns you have.
Best,
Chad
They know the information and help you solve your problems
Date of experience: February 17, 2023
Hello Mayra,
Thank you for the wonderful review and for taking the time to share your awesome experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I ordered two pairs of shoes and both were the wrong size
Date of experience: February 16, 2023
Hello Bernez,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Easy to find what I needed and prices were awesome
Date of experience: December 10, 2022
Hello Faviola,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
My order still has not made it too me it's past the delivery time I want a refund
Date of experience: December 10, 2022
Hello Kamelia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Awesome boots quality and timely shipping. I have been a customer for 3 years
Date of experience: December 10, 2022
Hello Tracey,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love the quality of clothes! Fit right to size! And very fast shipping?
Date of experience: June 19, 2022
Hello Candace,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
My order arrived in a timely manner and was exactly what I expected! Awesome boots
Date of experience: December 10, 2022
Hello Tonya,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
This purchase was made without me knowing. I would like my money back!
Date of experience: December 10, 2022
Hello Nayeli,
Thank you for sharing your experience on an unauthorized order on your account.We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Actually look better in person Love the shoes and great price!
Date of experience: December 10, 2022
Hello Trish,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love the shoes so comfortable and fit perfectly
Would definitely recommend to others
Date of experience: June 20, 2022
Hello Sharon,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Loved each shoes bought and can't wait for fall/winter to wear them.
Date of experience: June 19, 2022
Hello Shavi,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I purchased 5 items and paid 7.00. Love being a part of this online subscription!
Date of experience: December 10, 2022
Hello Shannon,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Excellent service and quality. So happy with purchase.
Date of experience: June 20, 2022
Hello Sandra,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Renz
Shipping was pretty fast. Shoes came in good condition.
Date of experience: June 19, 2022
Hi Jasmine,
Thank you so much for your amazing review about your shopping experience! We value feedback like this because it motivates us to enhance our products and services even more! We are delighted that we were able to meet your requirements. We hope you continue to have a wonderful time with us in the future. Have a great day!
Best,
Kim
I have been with Just Fab for years love their shoes and clothes
Date of experience: June 19, 2022
Hi Stephanie,
We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Not much updated styles for shoes but I found a few.
Date of experience: June 19, 2022
Hello Renee,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the styles we offer. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Product was of very good quality. It arrived within the estimated time period.
Date of experience: December 10, 2022
Hello Temi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Rose,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz