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JustFab has a rating of 3.5 stars from 9,751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Loved the new styles. Found some great buys and they were delivered within a few days.
Date of experience: August 8, 2022
Beautiful boots as advertised, and for a phenomenal price!
Date of experience: July 16, 2022
Hello Stacy,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Ordered 2 pairs of shoes way too big. Cute but now what?
Date of experience: July 13, 2021
Hello Amanda,
Thank you for writing a review regarding our sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
I've used JustFab for a lot of cute accessories, like bags and scarves. Always nice quality!
Date of experience: December 11, 2022
Hello Amanda,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Never again. The shoes do not fit and they hit your bank for fifty bucks every month.
Date of experience: December 11, 2022
Hello Deborah,
Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Cute but unfortunately the quality is terrible. They don't hold form.
Date of experience: December 10, 2022
Hello Lucia,
Thank you for sharing your experience with the quality of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am very pleased with the look and quality of my purchase.
Date of experience: December 10, 2022
Hello Deborah,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great winter boots. Good quality and very fashionable
Date of experience: December 10, 2022
Hello Andrea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Very confusing on how to use your perks or the money you pay every month.
Date of experience: August 9, 2022
Hello Rita,
Thank you for taking the time to leave a review. Your feedback about member credit usage and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Items from delivery are in good shape when they arrived.
Date of experience: August 9, 2022
Hi Winnie,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Fast delivery and friendly service well made Boots
Date of experience: December 10, 2022
Hello Trena,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great communication w/shipping...received oder quick! Boots look cute...good quality.
Date of experience: December 10, 2022
Hello Patsy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Great experience. Just fab shipping has always been so fast.
Date of experience: December 10, 2022
Hello Nancy,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Comfortable, good material, true to size
Arrived on time
Date of experience: December 9, 2022
Hello Nilsa,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Right fit, great quality and sizing. I love their stuff
Date of experience: July 16, 2022
Hello Jane,
Wow! Thank you for the great feedback with our products! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products! Hope to hear more from you in the future!
Best,
Mary
The boots are amazing they were delivered so quick
Date of experience: December 10, 2022
Hello Sara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love the JustFab team. They're super helpful if I have any issues with an order
Date of experience: June 21, 2022
Hello Jessica,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
All their shoes are dope! I love this website, I've been a customer for almost 12 years
Date of experience: June 9, 2020
Easy to order. Received shoes on time. Pleased with both pairs ordered.
Date of experience: December 15, 2022
Hello Teri,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Always a pleasure to pick out my items and see the new styles for each season
Date of experience: August 8, 2022
Hi Tamara,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I LOVE them! They look and feel great. I'm on my feet all day, but can still do it with style!
Date of experience: August 8, 2022
Hello Tamara,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Love the shoes will never buy any more clothes, they are not true to size
Date of experience: May 1, 2021
Hello Daphne,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
I received my products sooner than expected and everything was true to size. Love this. Site
Date of experience: August 10, 2022
Hello Allah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I loved working with JustFab, their products have the best quality and they arrive fast.
Date of experience: July 16, 2022
Hello Marlen,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Good quality but the size didn't fit in my son, I recommend it
Date of experience: May 1, 2021
Hello Luiz,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Irene,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison