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JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
The shoes I bought fit perfectly and looked great. The pants, however, didn't fit at all. To make then look good, I would have had to have them totally remade. I treturned them for a credit. The process was painless but still disappointing.
I found an outfit I wanted to buy but I had nothing but problems trying to place the order. First, mu password (one I have used for years on this site) wasn't recognized. Then the sizes I wanted were unavailable in the colors I selected. I ended u[ ordering nothing.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Just Fab didn't recognize my log in. When I tried to change my password, I was directed to a site with instructions to press the button. There was nothing to press. After a time, an entry appeared but when I pressed it, I was told that my request had time out. This happened 3 times. I finally gave up and bought the sandals elsewhere.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered shorts and they fit perfectly. The rest of the order was returned
Ordered 4 items and have only received one. The other three were supposed to be delivered today, but were not. It's been two weeks. The next day I ordered 4 more items and they haven't even been shipped.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Placed an order for first day of school! Never received after 3 was! Customer service rep didn't want to return my funds! Thinking of canceling the whole account none of the shoes are ever knew anyway I have just about every pair that they make in my size which is 12
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Camille,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. We are also saddened to know that you are thinking of closing your account with us. We appreciate you for raising this matter, and someone from our Member Services Team will contact you shortly.
Best,
Chad
Clothes came altogether and were tracked. Shoes showed up randomly. They are NOT the just fab or shoe dazzle brands, and so they don't for the same. Never was alerted the shoes were on the way or delivered. This after MONTHS of racking up credits I didn't need or want because I was locked out of my account and couldn't get in.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Carol,
I'm truly sorry to hear about your recent experience with your order and account, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I am extremely disappointed with this experience. I placed the order in June and had not heard anything from this company. I finally received an email stating there would be a delay, but it was not very specific. I then had to call to find out where the order was and was told they would have to cancel my original order and create a new one for the same product. This worked and I received a discount, but it did not explain the reason for this mishap with my order. I hadn't ordered in a while and based on this experience, I am not certain I will order again.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kirby,
Thank you for reaching out to us. We want to sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand how disappointing it must have been to face delays and a lack of clear communication about your order status. We deeply regret that our service did not meet your expectations, and we want to address your concerns thoroughly, so we will be sending you a private message now.
Best,
Allison
Tried on the workout onesie and it ripped in the groin area. They should make that stuff sturdier. Especially since it's workout gear. Imagine squatting and it rips?! Terrible.
The dress has been durable though. I got a lot of compliments.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Erica,
We're really sorry to hear about the issue with the workout onesie—having it rip during use is definitely frustrating and disappointing, especially when you expect workout gear to be durable. It's great that the dress has been holding up well and getting compliments, though! Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I love the shoes. The color, the style, everything! I was so excited to receive them. I ordered them in my normal shoe size. When they came and I tried them on they were too snug and my toe hit the top. :( I'm really bummed, but hopefully someone else will love them as much as I would've.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Karlee,
I'm so glad to hear that you loved the shoes in terms of color and style. It's truly disappointing when the fit doesn't match your expectations, especially after looking forward to wearing them. It's understandable to feel bummed about that, especially when they seemed perfect. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately to provide further help.
Best,
Lia
I like the shoes, but I don't want anything sent to me. I.tried canceling my membership but the guy talked me into being on hold for 90 days and not be charged. I really want to cancel my membership now and not wait for 90 days
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Treva,
We're glad to hear that you like the shoes! However, we understand your desire to cancel your membership without waiting 90 days. We apologize for any inconvenience this has caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have been a customer of JustFab for several years. While I don't always find my style - because I am 67 - I have purchased many lovely sweaters & shoes from JustFab. I receive lots of compliments whenever I wear them. I tell them about JustFab, including the VIP program. I love the VIP program. It makes it easy to purchase because I know the money is there for me to use. Thank you, JustFab.
I bought a couple more of the long sweaters. I love them so much. Keeps me warm and are so soft and comfortable. The silver walking shoes are a bit bright, but I just need to break them in so they don't look like neon. LOL
I love JustFab. I just wish you had a larger selection of clothing that I like, but there is enough for now that I have no trouble spending my VIP rewards.
Product was great but the box was completely mangled look like a truck ran over it I keep all my shoes and boots in original box but I can't for these boots the box was completely destroyed upon arrival
Ordered two items, only one shipped. The other smells very weird. I cannot wear the shoes.kind of like fish?
They're now saying I didn't purchase 2 items. But I have email receipts and screenshots of everything purchased. Frustrating to have them try to scam money out of me.
Tip for consumers:
Keep records of all purchases.
Products used:
None of the shoes. Since I never received a pair, and the other smells like fish.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lisseth,
We sincerely apologize for the inconvenience caused by only one item being shipped. We're sorry to hear about the problems you've faced with your order and the unusual smell of the item you received. This is certainly not the experience we aim to provide. Your satisfaction is incredibly important to us, and we want to address both concerns as promptly as possible, so we will send you a private message now.
Best,
Allison
After placing my order, I waited about two weeks before emailing customer service to ask why my package was still saying "awaiting carrier pick up". They were VERY unhelpful stating that I would have to wait two more days before I can get any assistance because I was still in the delivery window. Yet, my package still hadn't shipped so there was no way it would be delivered within two days. After waiting the two days and still no update to my order, they told me I can reorder if I'd like. I told them I never canceled my order so I don't understand why I'm having to reorder. It's been almost three weeks now and still have not received my order.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kadi,
We're truly sorry to hear about the difficulties you've faced with your order and the lack of support from our Member Services Team. It's frustrating to wait so long without clarity on your package, and we completely understand your concerns about having to reorder. This is not the experience we want for our members. We appreciate you sharing this feedback, and we want to help resolve this issue for you as quickly as possible. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I placed an order on August 2nd and have not received my item. I contacted customer service and was told to expect them on August 22nd, the day I called. I asked how I would receive them today if they had not shipped out yet. They told me to wait 48 hours for delivery. Here we are four days later, and they still have not shipped, and it has been almost a month since I placed the order.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jessica,
We understand how frustrating this situation must be for you. It's really disappointing to wait so long, only to face delays and get conflicting information about your order. It's really disappointing when you're given a timeline that doesn't match up with the actual experience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I love JUSTFAB, I've been a customer for many years so this last experience was just a little disappointing. I couldn't use a coupon on already clearanced items together, which is unusual. Other than that the experience was fine.
Hello Liz,
It is with great regret that we received your feedback regarding the coupon that you have. I can understand how disappointing it must be when you can't combine a coupon with clearance items. Our goal is to ensure clarity and consistency in our offers. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I decided to try purchasing some
Fashion here(my history had been stictly boots). While they're are some good deals available and I think the items are of OK quality, they do not update their inventory often and it's the same old things month after month to choose from. It becomes frustrating and I generally just skip the month because there's nothing exciting to look at or purchase.
I would love to get an email like I used to get the first of the month reminding me to skip the mi th if I wish. I have not gotten that email in a year and there are no shoes on the site that I enjoy wearing, so I end up using the credits I bought, that I didn't want to buy to get shoes for my sister.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jade,
Thank you for sharing your experience, and we genuinely apologize for the frustration you've felt regarding the lack of reminder emails and the limited shoe options. It's understandable that you would want to have the same convenient experience you had before, especially when it comes to making choices that suit your needs. Your feedback is invaluable, and we're committed to improving our communication and offerings to better serve you in the future. We'll reach out to you as soon as possible so that we can assist you further.
Best,
Bonnie
I had trouble placing my order and after three phone calls, I had to order a pair of shoes that were half a size too small. Hoping that they would fit because it was part of a bundle, even though my size was in stock nobody seemed to be able to work around this, it was nothing but a headache and now I'm stuck with a brand new pair of shoes that don't fit. I cancelled my membership and would not recommend for anyone to deal with Just fab again.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Deborah,
Thank you for bringing this matter to our attention. We're truly sorry to hear about the difficulties you encountered while placing your order and the frustration you experienced with our service. We understand how upsetting it must be to end up with shoes that don't fit, especially after such a challenging process. It's concerning to hear that despite having your correct size in stock, we were unable to accommodate your needs and that you faced multiple phone calls without resolution. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We're here to help you address your concerns so we'll be sending you a private message shortly.
Best,
Allison
I ordered from JustFab because I really needed new shoes for work and a trip coming up. The order got split into two shipments, the first one arrived after a week and a half and one of the shoes in the box was not a shoe I had ordered. One of my ordered shoes got switched out with another shoe. The second box still hasn't shipped and it has been over two weeks now so I'm disappointed with that. I called customer service to let them know that they sent me the wrong shoe and the best they could do was to send me a shipping label to return it and once they receive the shoe back they will give me a credit to place another order for it. I don't think the handling for them sending me the wrong item is correct but I can't do anything besides what they recommend. Hopefully the replacement shoe and the second box that is missing gets to me in time!
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Meline,
We're really sorry to hear about the mix-up with your order and the delays you're facing. We understand that it can be frustrating to receive the wrong item, especially when you're depending on your purchase for work and travel. We understand how disappointing it must be to deal with multiple issues and the slow response time. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I'll be canceling my membership soon. I hate that i'm forced to pay whenever I forget to skip the month.Also, I can pretty much find for less money and same quality items on other online stores such as SHEIN …
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Niki,
We understand your frustration with the membership requirements and the pressure to remember to skip the month to avoid the monthly charges. It's really disappointing when a service doesn't meet your needs or feels like it's not providing the value you expected. Your feedback about our product quality is also important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I still haven't received majority of my order and I called and spoke to one of your representatives last week and they still haven't shipped the rest of my order. I'm very dissatisfied with this brand.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Hana,
We're really sorry to hear that you're still waiting for the rest of your order. It's understandably frustrating when you've been promised a resolution and it's not delivered. We can see why you're feeling dissatisfied, especially after reaching out to our Member Services Team without getting the issue resolved. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I still haven't received two pair of the shoes I ordered and I'm not even sure I want to keep the ones I did receive. What is taking so long?!?!?! You shouldn't be promoting a sale and styles you don't have on hand and making people wait without an option to cancel. I ordered these shoes for my birthday which has spay passed! This is ridiculous!
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Rene,
We're really sorry to hear about the delay with your order, especially since it was meant for a special occasion. We can understand how frustrating it must be to wait so long and not have the option to cancel or get updates. It's disappointing when promotions don't match up with the actual stock and shipping times. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I ordered several pair of shoes on August 3rd, 2024 and one pair was shipped out quickly and I received within a few days and was impressed. Unfortunately the other 3 pair of shoes have not even been shipped out yet (as of August 20th) even though it said it would take between 6-14 days. I understand delays happen but better communication as to why my purchase has yet to be shipped out would be appreciated. I was offered a 30% off coupon for my next purchase but I am unsure whether I will shop with JustFab again if it takes 3+ weeks to receive my items.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Amanda,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I highly recommend this site for your purchase! I ordered 9 pairs of shoes & at the time was moving, so I had them sent to a friends house…after a month & a half they still would not give me the shoes, so I called to see if they could get the shipping company to pick up the shoes & deliver to my new address, but they could not, however they did try to reorder & ship ALL pairs of shoes to me at no cost to me but 2 of the shoes were out of stock so they refunded my money! I thought it was my problem so I didn't expect them to replace my shoes nor did I ask…they did that on their own & the gentleman who answered the phone was amazing…thanks again for going over & beyond! A loyal customer!
I usually have great luck with shoes from JustFab. These sandals for some reason completely tore up the top of my feet. I have scares where it rubbed my skin so bad. The platform was taller than I expected and almost twisted my ankle a couple times. I'm bummed cuz they're super cute sandals.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Nicole,
We are really sorry to hear about the trouble you've had with the sandals. It's disappointing when something you were excited about doesn't work out as expected. We understand how frustrating it must be to deal with discomfort and potential injury, especially when the sandals were otherwise cute and appealing. Your feedback is valuable, and we'll take it into account to improve our products. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I've had efficient and reliable service with JustFab. I'm so excited for my recent purchase. The consistent great customer service and support, in addition to the great deals, the fashioned are always the latest.
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Siubhan,
Thank you for reaching out and letting us know about the issues you're experiencing with your recent orders. We're truly sorry to hear about the delays and confusion surrounding your shipments. We understand how frustrating it must be to receive only one item out of four and to face further delays with your subsequent order. We strive to provide you with an enjoyable experience, and it's clear that we fell short in your case. We will send you a direct message now to address this promptly.
Best,
Allison