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JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I placed an order with my credits.I had Suspended the month before that then after I made a Order You guys took my money on a day that it's not even supposed to pull With no authorization to do that Like I said, I had declined at the beginning of the month and they took it around the 20th
I have yet to receive a good quality pair of shoes. The only reason for my purchase is to use up my credits so I am no longer indebted to this company.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Makayla,
It is with great regret that we received your feedback about the quality of the shoes that you purchase. I'm really sorry to hear that you haven't received a good quality pair of shoes. We strive to provide high-quality products that our members will love, and it's disappointing to learn that this was not the case for you. Member satisfaction is always our number one priority. Our Member Services Team will be contacting you right away.
Best,
Lia
The boots were not what I was expecting at all. The back is a totally different texture than the front and one boot has a black speck on it that is noticeable
Hello Susan,
Thank you for reaching out and sharing your feedback regarding the boots. We're sorry to hear that they did not meet your expectations, especially concerning the texture difference between the back and front, as well as the noticeable black speck on one of the boots. We understand how disappointing it can be when a product doesn't align with what you anticipated. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
In addition to my purchase I was charged $20 by an affiliate link for a purchase I didn't make. This was very predatory and unlike my past experiences shopping on your site.
Hello Kawkab,
We're sorry to hear about the unexpected charge you received from an affiliate link. We understand how concerning it can be to see charges for purchases you didn't make, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
My order was a pair of shoes and a furry jacket. The shoes arrived first and they are a little uncomfortable. I was surprised the jacket was not in the bag and had no notification it would be late. The jacket arrived about 10 days later. It fit large and is not flattering.
Products used:
Shoes look good but are uncomfortable to wear for a lon period.
I've always been satisfied with all my purchases from justfab.the shoes always look good. I enjoy the mark downs and sales event...only always forget to skip the month.
I ordered a pair of shoes and was not told they weren't in stock. I only.recieved one pair I bought and not the other pair. I called and talked to an agent that's when I was told they didn't have them in stock. So I waited for 1 month and called back. The agent told.they were in stock and put the order I'm for me. I waited another month and they never came. Once again I called and was told they still weren't in stock.yet. Finally after 2 and a half months they got them in stock and.ordered them again. I didn't get them for another 3 weeks. Was not happy at all.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Joanie,
Thank you for bringing this matter to our attention. We're truly sorry for the extended delays, lack of communication, and the frustration your order has caused. It's clear that we fell short of providing the seamless and reliable service you deserve, and we regret that the issue was not handled more effectively from the start. We understand how disappointing it must have been to wait for an extended period without receiving accurate information about the availability of the item you ordered. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
Took my money, claimed the order shipped a few days later and it never shipped. Held my money for nearly three weeks then refunded and tried to keep me on membership despite clearly asking to cancel.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Morgan,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
My order didn't ever arrive, and apparently was returned to sender. NO ONE contacted me about it— NO ONE. How is that good customer service? I've been with JustFab for years, but I'm done now..
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Terri,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I love shopping on JustFab! I get to look at the latest trends in the comfort of my home and with their easy return/exchange policy, I never worry about my experience.
Site is easy to shop and prices are great. Returns can be done unless its a final sale. Sizes sometimes run a little small other times a little big so be sure to read reviews and descriptions.
Received items quickly and they weren't damaged and actually fit for once.
It says the delivery was August 21 but didn't come, August 22 it says out for delivery but couldn't find my address. It wasn't the first time I ordered from JustFab, and I'm supposed to use the sandals today.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Leny,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive your sandals. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I recently experienced very pleasant shopping experience w/ Justfab. I found excellent quality for such great deals and prices here. I just absolutely love Justfab! 🥰
There are no longer any styles nor sizes that apply to your STYLISH older audience. There is a dramatic shift away from my style. Now how do I spend my credits?
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Glynis,
Thank you for reaching out and sharing your concerns with us. We're sorry to hear that you've noticed a shift in our products that no longer aligns with your style. We strive to offer a diverse range of products that cater to various tastes and preferences, but we recognize that changes might not always meet everyone's expectations. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
I have been buying from Just Fab for years. I love the products and prices. It's very sad now that they mail my shoes that are in boxes- in big plastic bags. The boxes arrive crushed, ununusable.
Hello Amy,
Thank you for sharing your feedback with us. We're so glad to hear you love the shoes and have been a loyal member for years! We understand how frustrating it is to receive your items in less-than-perfect condition. Your experience matters to us, and we're actively working to improve our shipping methods to ensure your products arrive in the best shape possible. We appreciate your support and hope to restore your confidence in our service! We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I miss having my shoes come in nice boxes instead of plastic bags. The same with having the entire order shipped in a box.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My shoes were ordered on the 20th of August, and there was no shipping update as of September 4. I contacted support and the issue has not been resolved.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sinéad,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced regarding your order. We understand how frustrating it must be to have ordered your shoes and still not receive any shipping updates. We're also sorry that you have already reached out to us without a resolution. This is not the level of service we strive to provide, and we can assure you that we are committed to addressing this matter as quickly as possible, so we'll be sending you a private message now.
Best,
Allison
I bought these as they looked comfortable to wear, as I have a problem finding comfortable shoes as I am very flat footed, and to much of an arch can be miserable!, for more than a few minutes.
I ordered two pairs of booties and they arrived sooner than I thought they would. The fit and quality were excellent. I spent all day in them and have no complaints.
Was never notified that my package was delivered, the notes stated it was left in a parcel locker but I could not find the package. Really disappointing
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kiara,
Thank you for taking the time to share your experience. We understand how disappointing it is not to receive a delivery notification, especially when your package is stated to be in a parcel locker. It's frustrating to go through this without clear communication. We're actively looking into this issue to ensure that our delivery notifications are accurate and reliable moving forward. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Really liked my shoes/boots. Easy to navigated the site and make selections. Shipping was quick and product quality was on point. Bonus that everything was on sale.
I reached out because I needed to find out the status of my refund. They quickly explained everything was on its way and that they already processed my refund. Which they did. Perfect
Great experience first time buyer will definitely buy again. Shoes were very comfortable and fit. Perfect. Delivery was very satisfactory and early arrival. Price was a steal.
I reached out a month after ordering and was informed my order could not be fulfilled and I needed to cancel and reorder. This is something they should've reached out to me about themselves.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Rae,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand how disappointing it must be to have to reach out a month after placing your order only to find out that it could not be fulfilled and that you needed to cancel and reorder. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a private message right away to address this efficiently.
Best,
Allison
I placed an order on August 25, I paid expedited shipping and i didn't receive my order yet! The shipping doesn't have delivery date, worst experience ever
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Fiorella,
We are truly sorry to hear about the delay with your expedited order and the lack of a delivery date. We can understand how frustrating it must be to pay for faster shipping and still not receive your order on time. This is certainly not the experience we aim to provide. We are looking into this issue and will work to resolve it as quickly as possible. Thank you for your patience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I love my fashionable shoe wardrobe provided for and to me by my Just Fab VIP Boutique. The selections are variety forward and competitive pricing keeps my feet in the loop of well dressed.
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Heather,
We're sorry to hear about the confusion with your order and the unexpected charge. We understand how frustrating it can be to see a withdrawal that you didn't authorize, especially after skipping the month. Your experience is important to us, and we appreciate you bringing this to our attention. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth