• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.8%
Positive
711
Neutral
86
Negative
413
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,101)

Rating

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Other

Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)
Thumbnail of user carlym13
1 review
0 helpful votes
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February 2nd, 2016

Everything from the clothes to purses to shoes are so cheap and poorly made, these are payless shoes and Forever 21 quality with double the prices, if not even more. I have never in my life paid $39.99 for a pair of FLATS! And everything is $39.99 if you use your credits, if you buy something on sale you have to pay out of pocket instead of your credit which comes out automatically every month. UGH I am soooo frusterated that I ever got involved with this company, it was way to hard to cancel my membership or return my cheap shoes that were so uncomfortable. There are too many sites out there to buy shoes and clothes from, do not limit yourself to strictly this site just because the commercials make it look appealing.

Thumbnail of user angelam3055
1 review
0 helpful votes
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July 26th, 2023

I've been a VIP Member for years. I can say all of the shoes I have ordered have always been very nice quality. The issue I have is, most of the time when I go on the app they are more often then not, sold out of the shoes I want to buy and it takes forever for them to restock. It's extremely frustrating.
I've had credits I want to use before canceling my membership but I can't find anything I'm interested in buying, in stock!

Tip for consumers:
Shoes (in all sizes) out of stock often

Products used:
Shoes, clothing & jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Angela,

Thank you for writing a review about our merchandise and selections! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.

Best,
Bonnie

Thumbnail of user elainem752
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

It is easy to navigate through and has a variety of item for me to choose from. They have many clothing in my size and the colors are just great for me. I like the booties and boots they have available.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Elaine,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user jodonnaf
2 reviews
7 helpful votes
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November 24th, 2015

Was ready to place a order then I had to read the agreement it was worse than buying a car. Way to much info. So after reading the reviews which most are good. I still don't like the fact they will charge my credit card by the 5th of every month if I order or not. I'm not going to remember to order. I just wanted to buy a few things for my girls for Christmas. But I will buy from a Department store. I had gone back and removed all my info and did not place a order. So im writing this review for a copy.
Jodonna F.

Thumbnail of user christinam680
1 review
0 helpful votes
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August 8th, 2020
Verified purchase

I love the shoes that I have ordered from JustFab. Everything fit perfectly and was of good quality. Only issue that I have is that it is difficult to cancel membership. I cancelled it a few months ago and the charges are coming out of my account again.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Christina,

Thank you for loving our great products! We are sad to know that you are thinking of canceling your account. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lindas4850
3 reviews
0 helpful votes
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December 10th, 2022
Verified purchase

I purchase a bucket load of boots and shoes for a low, low, low price, that I have bragged about my purchases to anyone who will listen. They seem happy for me (but they probably want me to shut up).
With price of some foods (like paying $3.71 for the price of eggs, I choose to buy shoes instead).
I lot of women don't like the idea of paying $39.00 a month (but I have only forgot to call a skip a month only twice in the last 2 years, I feel that this is by far the best way to buy shoes, boots, purses, hats, or anything else. THANK YOU JUSTFAB!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Linda,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user annes93
1 review
5 helpful votes
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January 24th, 2017

I wish I had known of this site before I purchased anything from justfab.com. Wow, what a scam. The shoes are cheap--seriously, this is what our oceans will be filled with because they are unwearable and not recyclable. The quality of the clothing is flimsy, doesn't last through one washing. I just tried to cancel my "VIP membership" via chat it it took 5 back-and-forths before the person would finally accept the fact that I wanted to cancel my account. Just horrible all around.

Thumbnail of user taylord16
2 reviews
17 helpful votes
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September 28th, 2015

I love this site, and I love all the shoes I've got from it, every pair. I tried another shoe dazzle and it was awful, nothing compared to it. The only thing is, I wish VIP members would get some of the great offers that new members get.

Thumbnail of user emyl2
2 reviews
3 helpful votes
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November 12th, 2016

Customers can't cancel via email, and they've complained that getting ahold of a customer service representative on the phone is an ordeal. Another confusing aspect of Fabletic's marketing is the use of the term "VIP member" which might make it less than clear that people are signing up for a subscription.

Thumbnail of user kb741
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

My shoes were great and perfect for the occasion, held up great. The first size I ordered was too small but switching them out was easy and they arrived before the date that I needed them. Cancelling my subscription was easy though the lady tried to entice me and get me to stay lol. Cute Shoes.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Kameron,

Glad to know that you like the styles! We always want to create unique designs for our valued customers like you! Have a great day!

Best,
Renz

Thumbnail of user juliah603
1 review
0 helpful votes
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April 22nd, 2022
Verified purchase

I purchased a sweat pant and low and below I was part of some gimmicks and 29 dollars be deducted from my account. I had no intention of being part of a subscription. All I wanted was items and your organization pocket 3 payments from my account. Don't tell all you had to do is use credit. I don't want any other items. I will never ever purchase an item from your organization. I kept telling my friends to run if they ever see any ad from you; run real fast. Have nothing to do with this company.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Julia,

Thank you for your review. We are sad to hear that you are not happy with our VIP membership program. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user lavonzelleb
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

When I gained weight, I didn't know that my feet were going to go up in size & width.
I didn't have any shoes for church or going anywhere nice, so thank you so much for all my shoes I ordered (9), fit perfectly!

God Bless You All!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello LaVonzelle,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

Thumbnail of user kayleighj
1 review
2 helpful votes
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August 8th, 2016

I clicked skip this month on my account as when you buy it joins you to VIP member but says you can skip as many months as you want. I went online on the 4th clicked skip this month as you have to do it before the 5th of every month and on the 6th email saying £35 has been added To my account! Emailed them and guess what they can't sort it out it has to be done over the phone but they will not ring you. You have to ring them and they keep you on hold for 20 or so minutes lucky I'm getting my money back. I skipped the month for a reason not for them to go and take my money anyway even though I went online and skipped that month!

Thumbnail of user nickib52
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

I ordered a few pairs of both athletic shoes and boots. I normally wear an 8.5. All three pair were too big. The next two pair I ordered, I got in an 8 and both pair fit really odd. I don't think I will be ordering any more.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Nicki,

Thank you for sharing your experience with the shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jackieg212
1 review
0 helpful votes
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September 30th, 2020

This place is a rip of charge my credit card lots of times vip member that I never noticed sighting up for and if I kept it I would get my 105 back to spend on there shop which I never wanted in the first place so don't get vip. They take 35quid out your card every month dam cheek scam I should learn from this mistake don't buy online total rip of place

Thumbnail of user nellep
Nelle P. – JustFab Rep

Hello Jackie,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user katt224
1 review
0 helpful votes
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October 26th, 2021

If i could rate this web sight negative starts I would. Anyway I'm a broke college student and just fab came up as an advertisement and that if you sign up for a membership you get your first pair of shoes for 10$ so, that sounds like a good deal right? NO wrong because then your automatically paying 39.99 a MONTH if you don't make a purchase with them or hit the skip button EVERY MONTH. It does not clearly state this anywhere, so they are basically stealing money from all of there costumers. So in my opinion this web sight is a POS. -1/10 recommend <3

Tip for consumers:
DONT USE THIS WEB SIGHT

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hi Kyra,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user jessicad2030
2 reviews
0 helpful votes
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September 12th, 2023
Verified purchase

I accidentally got the wrong size but they returned them and sent me the right size in a week if that and gave me a return label this was awesome and l now have them in the right size and they look amazing! Unfortunately the site is way to expensive for me after the ten dollar first buy but l do appreciate the first pair.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Jessica,

Thank you for taking the time to leave a review. We are sad that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you right away.

Best,
Chad

Thumbnail of user oliwiao
1 review
3 helpful votes
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May 10th, 2017

I was looking for cute inexpensive shoes for a concert, stumbled upon this site and decided to purchase from them which was a huge f***ing mistake on my part. An hour after purchase i changed my mind and wanted to cancel the order, and the website didnt let me, so i kept them. I d**n near killed myself just walking in them, the heel was crooked and so unbalanced I was so upset, i now had broken heels that I couldnt wear fix OR return to this god awful site. Next thing i know im being charged $40 because i forgot about my subscription, and when i try to use my credits they don't show up on my account. Don't sign up for this site, its a huge scam. Theyre unresponsive when it comes to any sort of communication and theyre product is worse than garbage. I hope they get sued or shut down asap, scams like this should not be up on the web.

Thumbnail of user samarb
Samar B. – JustFab Rep

Hello Oliwia,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user beckyb289
2 reviews
0 helpful votes
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February 16th, 2023
Verified purchase

Great experience; gorgeous shoes that looked EXACTLY as they did in the pictures. Colors were exact; that's so important! I ordered a sexy clear-heel tiger print sexy shoe...everyone will notice them! I ordered a denim shoe for my nice straight-leg pants & capris. They have a high wooden heel; adorable Spring look. I also ordered a green wedge-heeled shoe & they are just too cute. The color is exactly as shown; I bought a green crossbody w/leopard print shoulder strap. The shoes & purse match perfectly! I was blown away by the great quality! Thank you, Just Fab

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Becky,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user janet690
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I was looking for a replacement for my old shoulder bag. Found a small over the shoulder or backpack on the web and bought it. Then I found another replacement for my old black leggings. Those boots were still available in my size. Yep, bought them too. Great buys. Thanks again for your help.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jane,

Awesome! Thank you for the feedback! Here at JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!

Best,
Mary

Thumbnail of user amberw690
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

Hello!

I ordered from Just Fab back in January of this year. Unfortunately they were never able to be delivered and sent back. I talked to customer service, and were understanding provided me with store credit for one pair of shoes and shipped out the other again. The shoes were claimed to be delivered but I had never received them. I started a claim with lasership the shipping company they used and they just reported they could do nothing and encouraged me to speak to Just Fab. Just Fab only would offer me store credit. I explained that after two unsuccessful deliveries I wanted my money back instead of store credit. If there's no way for me to get the deliveries, I did not see a point in getting store credit. Just Fab just told me there was nothing they could do and also informed me that they could only provide store credit for one delivery that was lost but not for future losses.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Amber,

Thank you for your honest feedback! We're sorry to hear that your order was sent back to us. Our Member Services Team will get in touch with you right away. Thanks! &nbsp;

Best,
Renz

Thumbnail of user stacyp10
1 review
1 helpful vote
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February 2nd, 2014

The quality is not that good and the shoes are not the best fit. Also, when I joined JustFab last year the policy was that after a few purchases (about 5) I would be entitled to free member credit (equal to a pair of shoes) through their reward points program. They have now changed this policy and instead have some even cheaper stuff (rings, phone cases, shoe pads) that you can redeem only when you make another purchase. This is unacceptable. Especially seeing that the only reason I purchased as many shoes as I did was because I kept forgetting to skip by the 5th of the month. Now I have to subject myself to another pair of inadequate shoes in order to redeem my points for an equally unpromising pair or shades or something. No thanks JusFab. I accepted my losses and cancelled my membership. With so many online stores giving great bargains these days, JustFab has become a ripoff to me.

Thumbnail of user ashleyr239
1 review
0 helpful votes
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January 15th, 2019

I signed up to buy 1 pair of shoes. When I received them they weren't very comfortable but I let it go since I had purchased them. The next thing I know I have been charged almost 80$ for 2 months with out recieving any products or emails saying I would be charged. When I called customer service they told me that they charge my credit card every month so "I don't have to use my credit card at checkout". Literally the biggest SCAM! Do not sign up for any shoes because they will charge you every month after that!

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Ashley,

We count on our members to bring situations like this to our attention, so thank you. Here at JustFab, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user ap1721
1 review
2 helpful votes
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April 6th, 2018

I became a VIP member because they had a new member offer for boots. I purchased the boots but wasn't super impressed with the quality. Now I haven't cancelled my membership and accumulated >$120 in credits, but the items are all over-priced. They don't have any useful discounts for existing VIP members and only use discounts to lure new members in. Once you're a member, you're stuck paying full price and losing money every month for credits.

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello A P,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Thumbnail of user lindsayw218
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

The order itself went fine. I feel that the quality of the shoes is not as great as it used to be. I have a pair of booties that I wear regularly and not long after wearing them they started to fall apart. By the time I feel I have them worn in a bit they are also falling apart.
I have also noticed that the plus size selection of clothing isn't as great. Seems like most plus size clothing is just an after thought.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lindsay,

It is with great regret that we received your feedback regarding the quality and the options we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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