• JustFab

JustFab

Write a Review

Overview

JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
702
Neutral
84
Negative
405
215
See all photos
How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,081)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (137) shopping experience (60) right size (44) return policy (41)
Thumbnail of user kellyw1662
2 reviews
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Thumbnail of user nian31
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

I have been a member for so long because it was always extremely hard for me to find my size (11) in stores and I was tired of the headache and heartbreak. Thank goodness I found JustFab. I have been able to get exactly what I want. Only a couple block heels I've bought with the backing and single strap have had too much space in the back so it didn't feel secure and too big, but other than that, I've had an amazing experience and will continue to use JustFab for my go-to shoe shopping!

Thumbnail of user vanessac863
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

The site is easy to navigate and the filters are all ones we appreciate, size, colour etc.

Sometimes my size is out:-( but I always find something else - I'm an 8.

JustFab NEVER disappoints. I always buy in multiples.

Thumbnail of user darlenej156
4 reviews
0 helpful votes
  • Send Message
September 13th, 2024
Verified purchase

My overall experience with JustFab has always been good. I purchased a pair of casual shoes for my husband and he loves them. They are very nice, and I am happy to be able to now purchase for both of us from JF.

Thumbnail of user kristar160
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Placing an order is so easy and anytime I need to talk to customer service (which I can count on one hand because I very rarely have had an issue in my over 10 years ordering) they are pleasant and knowledgeable. The description and for are always on point.

Thumbnail of user brittanyg660
1 review
0 helpful votes
  • Send Message
October 24th, 2024
Verified purchase

When I'm in need of a fabulous boot, JustFAB always produce! The quality and detail of each shoe keeps me coming back for more. My last purchase I added to my collection 8 new pair, ranging from low ankle booties to knee high thigh huggers. I love them all!

Thumbnail of user melodyg184
1 review
0 helpful votes
  • Send Message
October 25th, 2024
Verified purchase

I ordered a few things and they came very quickly.
Polo Crochet Dress - very comfy and I love the color.
Belted Trench Coat - cozy. I ordered large to fit over blazers so need to hem the sleeves. Nice rose smoke color matches with lots of my outfits
Rolled Sleeve Blazer and Wide Leg Pleated Front Trousers in Dark Mauve. Great material and love the flow.

Thumbnail of user kamb26
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

I was made aware of JustFab because I wanted shoes from Target but the price was too far out of my budget. In searching for a similar pair, I found identical ones on the JustFab website, and when I saw that I was able to get my first pair for $10.00, I knew I just had to. Before I placed the order, I spoke with customer service and the employee was very kind and understanding and answered my question efficiently. Afterwards, I was a bit stressed about the delivery window for my shoes, as the last day they could get to me I'd be gone to the event that I needed them for. However, the shoes came extremely fast (before the first date on the shipping window), and they're such good quality. I am so so so happy about this purchase and have told everyone I know about the company.

Service
Value
Shipping
Quality
Thumbnail of user vickim787
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

She explained to me about rules you guys have about my money you guys put into points.as long as I've been with this company. Nobody explained to me. But at the same time if you guys take away my points you have to by law return my 40.00 that's taken out of my account every month

Thumbnail of user monicah777
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase

I have been shopping with JustFab for about 8 or so years and have never been disappointed. I shop for myself, daughter, sister, daughter n law, friends, and everyone is always happy. They have a great variety. I love JustFab.

Thumbnail of user gemia
5 reviews
4 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

I love JustFab. I shop mainly for heels, purses and booties and I am always impressed by the variety and plethora of colors. The mix and match outfits with the purse and heels are always fun to view to get ideas on what to pair with what.

Thumbnail of user leannet79
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase
• Updated review

I have incredibly big feet. Therefore I need to shop online for a size 12.I. Also like the variety That just fab offers me. I primarily only buy the boots during the winter. Because I actually have to wear men's Tennis shoes during the summer. So this is a perfect match for me. I love just fab

Shoes are getting expensive
August 11th, 2022
Verified purchase
• Previous review

The reason I buy shoes from just fab os because you have size 12. But all the good shoes are usually gone by the time I have to shop. The wide shoes are always more expensive as well

Thumbnail of user cherylh1748
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

I appreciate how easy it was to make an exchange. I called JustFab and the friendly agent informed me to return the item in the original package to any USPS location along with the return label that was emailed to me. There was no postage to pay. In about 2 weeks, my refund was posted to my card.

Thumbnail of user karent2458
1 review
0 helpful votes
  • Send Message
September 30th, 2024
Verified purchase
• Updated review

I have been a customer of JustFab for several years. While I don't always find my style - because I am 67 - I have purchased many lovely sweaters & shoes from JustFab. I receive lots of compliments whenever I wear them. I tell them about JustFab, including the VIP program. I love the VIP program. It makes it easy to purchase because I know the money is there for me to use. Thank you, JustFab.

Affordable, fashionable clothing
November 24th, 2023
Verified purchase
• Previous review

I bought a couple more of the long sweaters. I love them so much. Keeps me warm and are so soft and comfortable. The silver walking shoes are a bit bright, but I just need to break them in so they don't look like neon. LOL

I love JustFab. I just wish you had a larger selection of clothing that I like, but there is enough for now that I have no trouble spending my VIP rewards.

Thumbnail of user alisham195
1 review
0 helpful votes
  • Send Message
August 18th, 2024
Verified purchase

I highly recommend this site for your purchase! I ordered 9 pairs of shoes & at the time was moving, so I had them sent to a friends house…after a month & a half they still would not give me the shoes, so I called to see if they could get the shipping company to pick up the shoes & deliver to my new address, but they could not, however they did try to reorder & ship ALL pairs of shoes to me at no cost to me but 2 of the shoes were out of stock so they refunded my money! I thought it was my problem so I didn't expect them to replace my shoes nor did I ask…they did that on their own & the gentleman who answered the phone was amazing…thanks again for going over & beyond! A loyal customer!

Thumbnail of user jessicaw2460
1 review
0 helpful votes
  • Send Message
August 21st, 2024
Verified purchase

I've had efficient and reliable service with JustFab. I'm so excited for my recent purchase. The consistent great customer service and support, in addition to the great deals, the fashioned are always the latest.

Thumbnail of user melissat1721
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

I had never ordered from Just Fab before, but took a chance on extra wide calf boots. I LOVE them and the price cannot be beat. The shipping was super quick as well.

Thumbnail of user trudyb135
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

As always, JustFab continues to be one of my favorite places to shop, the quality is always excellent and the service is exceptional, I've been a VIP since they opened, and my closets are proof of that! Thank you JustFab for being so fabulous!

Thumbnail of user lindap3754
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

Very satiftied love the boots unbelieveable great quality purse unbelievable great quality never would of thought for their price they would be anything like them thank you very much deffinitly would recommend you site
Linda Pringle

Thumbnail of user paytons48
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Shoes were a good price and on getting them, they fit great and are nice quality especially the ShoeDazzle brand. Exactly what I wanted. I got 6 pairs and am happy with all

Thumbnail of user chrisitnes
2 reviews
0 helpful votes
  • Send Message
August 23rd, 2024
Verified purchase

Love my boots and shoes! Can wait for some though high quilted riding boots! I'm thinking Black, Navy, Brown or Mid-Tone Tan, Ivory, and al ways a must Maroon - Burgundy is a color you can wear with any neutral color or print color way including lighter tones of the neutrals including Grey and White.

Thumbnail of user mariev433
1 review
0 helpful votes
  • Send Message
October 23rd, 2024
Verified purchase

These at least fit. Had to get smaller size. All their shoes run big. These are the first one that fits. Styles are for 20 something's not for a 50 plus.

Thumbnail of user amandat1595
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

This is my go to website when going out with the girls or I need a cute outfit for an event. Just fab never fails to amaze me. My shipments are always on time!

Thumbnail of user deninek1
3 reviews
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

It was very easy to order hardest part was so many choices
I have been looking for a few items an they exceeded my expectations sizes are pretty accurate as well
I bought a size or two up on a denim skirt an I should have stayed at my size
Plus I got them all on sale
So very happy

Thumbnail of user heathers2703
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Everything fit to size all the colors are vivid and would recommend just fab to friends and family I will definitely wear every pair this fall and winter

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

How do I know I can trust these reviews about JustFab?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JustFab?