• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,097 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.8%
Positive
709
Neutral
85
Negative
412
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,097)

Rating

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Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)
Thumbnail of user carolynr951
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Love everything I got from JustFab. True to size and great quality

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Carolyn,

We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user lorraineb415
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I don't feel that Fabulous shoes should be taken people money off there CC people should not be taxed each month. You don't know people situations and you people want to take $50. Out of there account each month whether they buy or not. That to me is robbery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lorraine,

Thank you for sharing your experience with the tax and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user bridgett116
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Great quality, style and fit! Products always are delivered in a timely manner.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Bridget,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user entrich
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

It took forever for the website to download. I tried several different devices and the same thing. It kept telling me I had the wrong password when my password was set to populate automatically. I had the hardest time changing my password because the site was taking so long to go through that the site told me it had timed out. At one point it told me my account was suspended. Frustrating as heck.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Entric,

Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user hf22
1 review
4 helpful votes
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June 20th, 2016

I got caught out with 2 x£35. They will not refund I have to buy to the value. I ordered two jackets the worst quality I have ever seen. I spent £8 over my credit now they won't refund the £8 I need to again spend to that value, what a JOKE. Still waiting for goodtos be collected. They don't deserve even a one star. Please do not use this company. Customer service is appalling, they read from a script without listening to the customer.

Thumbnail of user sarinaj8
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

It's been a month and I still have not received my package.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Sarina,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user cynthiag1847
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Another satisfied experience- my sandals fit perfectly!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Cynthia,

We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user snewton0225
1 review
0 helpful votes
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August 17th, 2023

They charged me in the middle of the month and said it was because I didn't skip the month. I have email proof that I did and have money that I haven't spent because it has happened before. I was told it can't be refunded. DO NOT use them/ they take your money and when you try to spend it-you can't use all of it towards your purchase.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Shelly,

Thanks for writing a review about the skipping option and the Member Credits! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user dieeshah
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

My shopping experience was seamless. Hopefully I get a discount for this wonderful review.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Dieesha,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user megant273
1 review
1 helpful vote
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December 16th, 2021
Verified purchase

I've tried buying shoes twice now from JustFab and both times the shoes just seemed very cheaply made and were really uncomfortable. Most of them also didn't fit even though they were my size. When I went to return my first order, I had to call customer service because I wasn't able to have a return label created from the return area in my online account. For the second order, it isn't giving me an option to refund my credit card, even though I paid with a credit card. So I have to call customer service again. Overall, wouldn't recommend purchasing shoes from here.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Megan,

We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.

Best,
Bella

Thumbnail of user alejandran33
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Was very good experience I love mi new shoes thank you

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Alejandra,

We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user alexiar40
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Fast delivery and the jacket is beautifully made. Looks expensive

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Alexia,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user annr196
3 reviews
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I purchased two pairs of shoes for my great granddaughter and they are adorable!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Ann,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user valenan
1 review
0 helpful votes
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March 9th, 2023

After almost a year after I cancelled the account, I was charged this last month for the monthly subscription. I can not even get into my account because someone changed my email address so that I can not log-in to my account. On Just Fab's chat feature, they would not help me get into my account. I asked for them to cancel the account. They finally did cancel it. My money was refunded after stating that I would go straight to my card company because the account was hacked and I did not authorize the charges.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Valena,

We appreciate you taking the time to leave a review about your experience and a charge. We appreciate you bringing this to our attention. We'll reach out to you via email immediately to help you further.

Best,
Bonnie

Thumbnail of user michellej105
2 reviews
1 helpful vote
  • Send Message
April 14th, 2024
Verified purchase

I always get great choices and value for my money.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Michelle,

We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user lucilled79
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I hate the fact that my account was charged a "return shipping" fee.

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Lucille,

Thanks for sending your review! Your feedback about our return and exchange policy is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user ined1
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

I did not receive my parcel. It may have been mis-delivered

* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Ine,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user marieb1054
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I have ordered over the knee boots several times before trying to get the right fit, so I have been just blessing my friends with boots. My blessing came back to me with my last purchase, I love my boot and cant wait to wear them! Thanks Just fab!

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Marie,

Thank you for taking the time to share your awesome review! We hope you'll like your boots and please feel free to give feedback once you wear them. Have a fabulous day!

Best regards,
Chad

Thumbnail of user joannb6
1 review
5 helpful votes
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September 8th, 2014

I ordered one pair of booties of the site they weren't great quality at all they had creases in them with in the first 30 minutes... signed up for the stupid vip services then got charged the 39.95 after i called to cancel my account i just let it go was not a big deal called again and made sure they canceled the vip account, but i hate getting advertisement for the 2 pairs for 39.95 and there are absolutely no shoes in that section to even use the credit on seems just like a waste of money and time ordering from them again after i use my credit.

Tip for consumers:
just use shoedazzle i think their shoes are way better quality.

Service
Value
Shipping
Quality
Thumbnail of user klenad
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

I originally ordered these dresses at the beginning of July. After the first shipment was lost by the shipping company the chose. I was unable to receive one of the items because it was no longer in stock. Which kudos to them reimbursing me for said item. I finally received the second shipment which contained the dresses I ordered.
The 3 stars is for Justfab being amazing at customer service, but falling short on how the clothing actually falls short on the quality they show on their site.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Klena.

Thank you for sharing your experience with the quality and availability of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lannap
1 review
3 helpful votes
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November 7th, 2015

Literally a trap, you buy this infernal site and have to pay monthly using or not the credit. This month I was charged 39.95 and 40.00, and was researching the goods, immediately they have cashed in my account. Dishonest company. NOT COMPREMMMMM!

Thumbnail of user lisaa153
1 review
2 helpful votes
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February 21st, 2017

I just made my first purchase from just fab for a $10 bonus offer. I purchased a purse and was waiting with excitement to receive it. When it finally arrived, I was so disgusted at how cheaply it was made and even cheaper looking. No compartments, nothing. I will never purchase anything ftom them again.

Thumbnail of user laciee1
1 review
0 helpful votes
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December 14th, 2021
Verified purchase

I ordered 2 pairs of boots, they were too big. I exchanged them for the correct size. One pair was correct, the other was the wrong size and color. When I tried to exchange that pair the size I needed was sold out. They would only refund me. I sent the boots back and still have not gotten my refund.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lacie,

Thank you for writing a review! We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user hellow
1 review
9 helpful votes
  • Send Message
January 10th, 2015

Just fab is the just theifs they took $60.00 from my account for no reason they said they were going to charge me $16.00 and come out with 60 I don't even give them 1 star they don't even respond to their phone number you have to wait for 2 hours just to tell them

Tip for consumers:
Don't use just fab it will steal your money

Service
Value
Shipping
Returns
Quality
Thumbnail of user terahj
1 review
0 helpful votes
  • Send Message
January 8th, 2023
Verified purchase

I have not received my item yet. I was sent a notification that the item was shipping and it's been a month, so unfortunately I don't have any item to review. Have tried to track the item and contact about just cancelling the order, but have not gotten any updates.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Terah,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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