• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
702
Neutral
84
Negative
405
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,081)

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Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (137) shopping experience (60) right size (44) return policy (41)
Thumbnail of user alexis12
1 review
0 helpful votes
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September 18th, 2022
Verified purchase

I absolutely love my shoes! The black ones with the pointy toe runs a lil small but other than that they are perfect! Great materials and awesome prices!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Alexi,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user rachaelk83
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

So far great experience, but the fact that I can't edit one of my reviews is absurd. So it's potentially causing disinformation when people are trying to read reviews for guidance on sizes.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Rachael,

Thank you for your feedback on our service. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.

Best,
Clark

Thumbnail of user daniellec29
1 review
3 helpful votes
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March 25th, 2015

Do not buy from them. They steal money from innocent hard working people. One of the many unethical companies that sadly have forgotten how to be human.

Tip for consumers:
Don't

Thumbnail of user lisam338
1 review
4 helpful votes
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August 25th, 2016

Please DO NOT buy form this site, they owe me money, I've never purchased from them yet they have accessed my PayPal account, all they respond with is we'll pay you back in 8 working days, the absolute worst kind of online retailer

Thumbnail of user deboram103
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I bought an amazing pair of leather black shoes with block heels for just u der $20! I got them delivered to me within the next week and a half! Incredible! Thanks JustFab!

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Debora,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Debora,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user amyj196
1 review
0 helpful votes
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April 13th, 2019
Verified purchase

I had already purchased these shoes in a different color last year and LOVED them. They cute, comfortable and very well made; then my dog ate 1. Three days later a new pair arrived.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Amy,

We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user vivianc16
1 review
1 helpful vote
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March 12th, 2013

What can I say about JF? I have been a supremely satisfied member for 3+ years now, and can't see myself leaving in the foreseeable future. Their styles are amazing, and their quality exceeds that of comparable monthly online membership clubs by far. Something EXTREMELY important to note: DO NOT listen to ANYONE who says JF is a scam -- any responsible adult who knows how to read would properly acknowledge the terms and conditions. Reading saves lives -- educate yourself on what you're getting into, and you will be addicted to JF for LIFE!

Thumbnail of user jessiek94
1 review
0 helpful votes
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December 10th, 2022
Verified purchase

Ordering from just fab is always easy, the packages arrive in a timely fashion and the shoes are great. These will be perfect for winter time in Mississippi where it doesn't snow but rains.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jessie,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user lucyz36
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

My purchases are always as expected. Justfab has good quality and I have noticed that they don't keep the same stock for a long time. There is always something new.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lucy,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user clairer13
3 reviews
8 helpful votes
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December 10th, 2014

Horrible experience with Justfab, refused to give my money back when I tried to skip this month. Their site is the issue but I get charged. Never buying from them again. It's just a scam so beware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maddio
2 reviews
8 helpful votes
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April 13th, 2016

Worst experience with online shopping I have ever had both in customer service and quality. I was first sent a pair of shoes that were used with scratches and called to ask for a new pair, needing them for an upcoming event. They said they would send me a new pair within a week but never received them. I called back after not hearing back for 2 months and they said the person closed the case and I couldn't get a refund. After talking to higher up administration for hours I was given my refund. After being a monthly VIP customer for 2 years I was upset and asked for some compensation, all they offered to me was 20% off my next order. So I cancelled my VIP monthly membership and they revoked my discount. WORST COMPANY EVER

Thumbnail of user kendrap116
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

My package took entirely too long to ship and there were no updates available for more than a week and one of my shoes came the wrong size. They are so big I can't even wear them.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Kendra,

Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.

Best,
Renz

Thumbnail of user constanceb216
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Just fab does an excellent job getting the product to the consumer. I ordered 3 pairs of boots and I had them within a week! This is impressive considering some other sites take forever.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Constance,

Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user demetriaa7
2 reviews
0 helpful votes
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December 7th, 2022
Verified purchase

Beautiful parka fur coat. The warmest coat I have ever owned. Very stylish and unique! Excellent job designing it. Great quality! Thanks for shipping my package super fast.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Demetria,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user vanessah86
2 reviews
6 helpful votes
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February 5th, 2023
Verified purchase

I have been a "member for over 10 years. If one is not vigilant you used to lose $39 now $49 at the end of the month. It always gives me a bad feeling about an otherwise good company.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Vanessa,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user randih74
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

It's been a month and i never received my package. When I go to look up the tracking info it says "awaiting carrier pickup". I've called several times but still no help.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Randi,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user amandaf556
1 review
1 helpful vote
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March 1st, 2021
Verified purchase

My experience with just fab was terrible. They trick you into paying full price for the shoes. I should have read the fine print. Will not be ordering fro m there again

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Amanda,

We sincerely appreciate the feedback you shared regarding the experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user elisec48
3 reviews
1 helpful vote
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March 1st, 2021
Verified purchase

My boots look great and fit great. They took longer to get here due to two delays in delivery. I'm not sure why but this is the first time that has ever happened.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Elise,

Thank you for sending your review! We're glad that your item fits perfectly! We will indeed forward your shipping concern to the appropriate team to improve our services and enhance our shipping method.

Best,
Bella

Thumbnail of user angelam255
2 reviews
0 helpful votes
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January 24th, 2018
Verified purchase

I bought a pair of slacks and booties both labelled burgundy but they totally clash. It would be nice if the colors with the same name went together. Save on returns,

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Angela,

We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!

Best,
Sherry

Thumbnail of user annj546
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Surprised with the quality and they were in great condition. It's funny though because my family doesn't like buying or shopping online but now they want to get shoes from here too.

Thumbnail of user allisonc419
Allison C. – JustFab Rep

Hello Ann,

Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user brandip62
1 review
3 helpful votes
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December 21st, 2020

Ordered December 6, have been watching tracking like a hawk and just when I thought there was hope (today, 12/21, when I saw them scanned into Atlanta), 3 hours later they were scanned back at the origin of Indiana, where they began their long, arduous journey SIXTEEN days ago.

Does anybody wanna wager on when/if I ever get my boots? As much as I hate to bet against myself, I think it's the smart move!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Poole,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lindseym55
1 review
5 helpful votes
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October 4th, 2017

"I know you have to go through all this advertising, but can you just save that and cancel my account." I was off the phone with them in less than 6 minutes.

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Lindsey,

We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user emj4
4 reviews
4 helpful votes
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September 1st, 2017

Sizes dont work, styles are cute but never think they might fit in shoes. Their company is confusing and works strangely i dont trust them from my experiences

Thumbnail of user samarb
Samar B. – JustFab Rep

Hello Em J.,

We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Thumbnail of user franciscab17
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

I have hard time finding shoes that fit my feet. It's trial and error. I'm so grateful for the ease of return that JustFab offers. That's why I've stayed with them so long.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Francisca,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user jont275
1 review
0 helpful votes
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June 12th, 2020

This £35 subscription monthly fee is a joke. It all seems good when you get some really reasonable initial purchase for some very poor quality shoes. After that the prices are hiked up so the. £35 credit goes nowhere. AVOID THESE SCAMMERS AT ALL COST

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Jon,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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