JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I absolutely love my shoes! The black ones with the pointy toe runs a lil small but other than that they are perfect! Great materials and awesome prices!
So far great experience, but the fact that I can't edit one of my reviews is absurd. So it's potentially causing disinformation when people are trying to read reviews for guidance on sizes.
Hello Rachael,
Thank you for your feedback on our service. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Do not buy from them. They steal money from innocent hard working people. One of the many unethical companies that sadly have forgotten how to be human.
Tip for consumers:
Don't
Please DO NOT buy form this site, they owe me money, I've never purchased from them yet they have accessed my PayPal account, all they respond with is we'll pay you back in 8 working days, the absolute worst kind of online retailer
I bought an amazing pair of leather black shoes with block heels for just u der $20! I got them delivered to me within the next week and a half! Incredible! Thanks JustFab!
Hello Debora,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Debora,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I had already purchased these shoes in a different color last year and LOVED them. They cute, comfortable and very well made; then my dog ate 1. Three days later a new pair arrived.
Hello Amy,
We are pleased that you have chosen our showroom here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
What can I say about JF? I have been a supremely satisfied member for 3+ years now, and can't see myself leaving in the foreseeable future. Their styles are amazing, and their quality exceeds that of comparable monthly online membership clubs by far. Something EXTREMELY important to note: DO NOT listen to ANYONE who says JF is a scam -- any responsible adult who knows how to read would properly acknowledge the terms and conditions. Reading saves lives -- educate yourself on what you're getting into, and you will be addicted to JF for LIFE!
Ordering from just fab is always easy, the packages arrive in a timely fashion and the shoes are great. These will be perfect for winter time in Mississippi where it doesn't snow but rains.
Hello Jessie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My purchases are always as expected. Justfab has good quality and I have noticed that they don't keep the same stock for a long time. There is always something new.
Hello Lucy,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Horrible experience with Justfab, refused to give my money back when I tried to skip this month. Their site is the issue but I get charged. Never buying from them again. It's just a scam so beware.
Worst experience with online shopping I have ever had both in customer service and quality. I was first sent a pair of shoes that were used with scratches and called to ask for a new pair, needing them for an upcoming event. They said they would send me a new pair within a week but never received them. I called back after not hearing back for 2 months and they said the person closed the case and I couldn't get a refund. After talking to higher up administration for hours I was given my refund. After being a monthly VIP customer for 2 years I was upset and asked for some compensation, all they offered to me was 20% off my next order. So I cancelled my VIP monthly membership and they revoked my discount. WORST COMPANY EVER
My package took entirely too long to ship and there were no updates available for more than a week and one of my shoes came the wrong size. They are so big I can't even wear them.
Hello Kendra,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Just fab does an excellent job getting the product to the consumer. I ordered 3 pairs of boots and I had them within a week! This is impressive considering some other sites take forever.
Hello Constance,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Beautiful parka fur coat. The warmest coat I have ever owned. Very stylish and unique! Excellent job designing it. Great quality! Thanks for shipping my package super fast.
Hello Demetria,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have been a "member for over 10 years. If one is not vigilant you used to lose $39 now $49 at the end of the month. It always gives me a bad feeling about an otherwise good company.
Hello Vanessa,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
It's been a month and i never received my package. When I go to look up the tracking info it says "awaiting carrier pickup". I've called several times but still no help.
Hello Randi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My experience with just fab was terrible. They trick you into paying full price for the shoes. I should have read the fine print. Will not be ordering fro m there again
Hello Amanda,
We sincerely appreciate the feedback you shared regarding the experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My boots look great and fit great. They took longer to get here due to two delays in delivery. I'm not sure why but this is the first time that has ever happened.
Hello Elise,
Thank you for sending your review! We're glad that your item fits perfectly! We will indeed forward your shipping concern to the appropriate team to improve our services and enhance our shipping method.
Best,
Bella
I bought a pair of slacks and booties both labelled burgundy but they totally clash. It would be nice if the colors with the same name went together. Save on returns,
Hello Angela,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!
Best,
Sherry
Surprised with the quality and they were in great condition. It's funny though because my family doesn't like buying or shopping online but now they want to get shoes from here too.
Hello Ann,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Ordered December 6, have been watching tracking like a hawk and just when I thought there was hope (today, 12/21, when I saw them scanned into Atlanta), 3 hours later they were scanned back at the origin of Indiana, where they began their long, arduous journey SIXTEEN days ago.
Does anybody wanna wager on when/if I ever get my boots? As much as I hate to bet against myself, I think it's the smart move!
Hello Poole,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
"I know you have to go through all this advertising, but can you just save that and cancel my account." I was off the phone with them in less than 6 minutes.
Hello Lindsey,
We are very sorry to hear that you are not happy with the service we provided. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
Sizes dont work, styles are cute but never think they might fit in shoes. Their company is confusing and works strangely i dont trust them from my experiences
Hello Em J.,
We’re sorry to hear about your recent experience with JustFab and we would love the opportunity to make it up to you. A member of member services will contact you shortly.
Best,
Samar
I have hard time finding shoes that fit my feet. It's trial and error. I'm so grateful for the ease of return that JustFab offers. That's why I've stayed with them so long.
Hello Francisca,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
This £35 subscription monthly fee is a joke. It all seems good when you get some really reasonable initial purchase for some very poor quality shoes. After that the prices are hiked up so the. £35 credit goes nowhere. AVOID THESE SCAMMERS AT ALL COST
Hello Jon,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Alexi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad