• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
702
Neutral
84
Negative
405
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,081)

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Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (137) shopping experience (60) right size (44) return policy (41)
Thumbnail of user michelley709
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Anytime I've needed to return shoes or exchange shoes it has been an easy process. If I called for assistance I always spoke with a representative that was friendly, helpful and knowledgeable.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Michelle,

Thanks for taking the time to write a great review! We take pride in giving the best service to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!

Best,
Renz

Thumbnail of user michelled2226
1 review
0 helpful votes
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January 7th, 2023
Verified purchase

As always Just Fab comes through with my order. Everything well packaged and boxed. I am overjoyed to have continued my services with this company having been since the year 2008 ish

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Michelle,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user chandrah54
1 review
0 helpful votes
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September 19th, 2022
Verified purchase

I have bought almost all of my shoes from Justfab. I love them. They have every shoe for any occasion and they're the cutest, hottest styles. Customer service is amazing as well.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Chandra,

Thank you for the great review! We're so glad that everything worked out for you. At JustFab we always do our best to provide the best service and unique styles! Have a great day!

Best,
Mary

Thumbnail of user shekeithaj
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Been great. Receive items in a timely manner. Love the variety of clothes, shoes and handbags to choose from. Have never had to return any item I have bought loved each piece.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Shekeitha,

It’s great to read your feedback about our products and services, and we appreciate you taking the time to share your positive experience. We aim to provide satisfaction for every member! Have a great day!

Best,
Allison

Thumbnail of user tracyv158
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

It's like Christmas, whenever my JustFab packages arrive. Everything fit absolutely perfect and looked good on. Already have another order on the way!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Tracy,

Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!

Best,
Bella

Thumbnail of user mattd37
1 review
5 helpful votes
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February 10th, 2015

They charged me 3 times for a single pair of shoes and have been on hold for over 2.5 hrs without anyone picking up the phone to give me any sort of response. Never do business with these people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellel38
1 review
1 helpful vote
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January 15th, 2014

Worst website ever! Completely miss leading in how they get you to sign up to there vip membership. I'm now broke for the month because they won't refund me. Avoid this company!

Thumbnail of user karinac122
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

It is nice and comfy, doesn't cause any pain, and is good for walking around with them. These are one of the most excellent boots I have ever owned in my opinion.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Karina,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user adrianeh10
1 review
0 helpful votes
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March 4th, 2021
Verified purchase

Called to exchange 2 pairs of shoes they sent me a return label I asked if I can pay for shipping through another carrier instead of Usps I don't know about anyone else but our mail has been screwed up since November 2020 they told me I had to ship back with what was provided to me so i go ahead and I went on and mailed them back and it's been almost 3 months later still have not received my replacements mor my money back customer service sucks all the give is the run around I definitely will never use this service again it's not right what they do I'm just out of two pair of shoes I honestly paid for and returned

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Adriane,

Thank you for sharing your feedback regarding the exchange order that you processed. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user cindyf715
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

It was very good. The only thing is that most of your shoes are not wide enough for me. So I had to give one pair to my daughter. And I'm a lower boot girl and you don't have that many to pick from.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Cindy,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user tamarak16
1 review
9 helpful votes
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November 18th, 2016

I thought I was the only one being scammed for my money!

I originally ordered two pair of boots for $39.95, I received my shoes within 5-6 days of ordering them a week later I noticed I was charged an additional $39.95 so of course I called trying to figure out WHY/WHAT is this charge on my bank statement. Well, some guy with a thick accent (I couldn't barely understand him) said every month you get charged and it wasn't making any sense at all even though he tried explaining for 5 minutes nonstop. It was adding up. So he told me I would receive a refund with 2-3 business days depending on my bank. So I waited until the 10th day and my money is still not in my account! I end up just cancelling my membership but now I'm hesitant to call back because I don't wanna give them my personal info and then they end up taking more of my money. This is ridiculous. I knew those $10 & 2 for $39.95 deals were too good to be true. Smh! What a loss. Please do not order from them!

Thumbnail of user angelah86
1 review
7 helpful votes
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November 11th, 2016

I have just been blocked on Facebook by JUSTFAB for trying to tell people check what your ordering as if you click wrong bit you are subscribing and will have a payment of around £35 took from your account every month, READ THE SMALL PRINT, don't get caught out, stuff cheap and nasty market stuff anyway, i got caught out cannot even get refund through PAYPAL.

Thumbnail of user sarajikip
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

JustFab ships very quick, selection and specials are varied every month. I have received many compliments on my handbags and shoes (always try to match both), and the quality is great.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sarajiki,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Thumbnail of user dionnal3
1 review
0 helpful votes
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August 11th, 2022
Verified purchase

Some of the sports shoes are bigger than they appear and I need to send back but really don't have time and right now I am going through serious family problems.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Dionna,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user indiaw19
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

I have a foot problem so finding shoes for my feet can be difficult. I've return the same two pair shoes twice trying to get the right size. It was easy and a quick turn around each time.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello India,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping and return policy.

Best Regards,
Clark

Thumbnail of user nancyg76
1 review
7 helpful votes
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October 14th, 2016

Have tried for over SIX months to cancel my "membership" with them. Customer service says it's cancelled but they keep charging my card. So now, I'm getting a new card. Ridiculous!

Thumbnail of user candacea136
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Attempted to exchange them but it kept giving me an error message. I have ordered before without issue and I like the style of shoes I just want a different size!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Candace,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user joannep359
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

I really do enjoy that there is a wide range of shoes you can look through. Boots, flats, heels, sandals - for these shoes not to be brand names they're really stylish.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Joanne,

Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user keishad92
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

My overall experience with Justfab has been great. Our package was delivered in a timely manner and the boots are absolutely gorgeous! I will definitely be ordering again in the future.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Keisha,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user dawnr716
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Your shoes are always top quality. This is the only time they have had to be sent back. They usually always fit perfectly. That's a great average if you ask me!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Dawn,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user alissam82
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

JustFab is great! They have a wide assortment of shoes for any occasion. The ordering process was easy and the shipment was quick! I would definitely recommend this to my friends!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Alissa,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user ethelp32
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

My order from Just Fab was for family Christmas gifts. I am not sure of the fit but each member seemed pleased with their boots. The delivery time was fantastic and i had a great experience shopping.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Ethel,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user cynthiaf2
1 review
3 helpful votes
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November 1st, 2013

I can't even give this company any stars. Okay, I'm fine with the fact that I didn't understand the fine print rules at first and eventually caught on after being charged for 3 months without realizing it. My main issue is every shoe I wanted was not in stock and never back ordered. The jewelry was not worth 5.99 much less 39.95. How many purses can you buy with no matching shoes. When I called to cancel my membership because they had nothing I liked or had to offer any longer, I was treated like I was a 12 year old. It's unfortunate I had to get indignant on the girl but I should never have been spoken to like a second class citizen. I threatened that if my account was further charged, I will report them to the BBB and sue. Don't let no one bully you out of YOUR money. NO ONE IS OBLIGATED TO BUY ANYTHING FROM ANYONE!

Thumbnail of user ruthh1178
3 reviews
0 helpful votes
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October 19th, 2022

Quality items at good prices when on offer delivered promptly. Comfortable and good fit. Loved that I could break down the cost and pay in installments. Nothing else to add!

Thumbnail of user renza1
Renz A. – JustFab Rep

Hello Ruth,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user erikab292
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I'm a 35 year old mother of two and I just got three pairs of absolutely gorgeous boots! They make me feel sexy, beautiful and love myself that much more!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Erika,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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