JustFab

I love JustFab site! Their shoes are absolutely amazing, true to size and reasonable! I always get many compliments on them! Customer service is also amazing and very helpful!

I had a great experience with JF. I loved the shoes. Although one pair did not fit me I called customer service and they were amazing sending a replacement.

I like my boots, I can't talk about quality because I haven't used them yet, but at first glance you can see that they are made with quality material.

I have been a member for quite some time. I love the shoes and accessories best but also have a couple of cute outfits. It's easy to skip a month. You only pay when you want to. There are good deals.

Returned never received refund. Sent out my return called and still after more than a month no refund attempted to skip this month and not letting me log in

I've been a Customer for over 5 years and I am always satisfied with my purchases. I get compliments on all of my shoes and boots. Prices are unbeatable.

Been a good experience being back with JustFab. The discounts are second to none. The only cheaper shoes you'll find are Wish/AliBaba quality! Great selection of wide width shoes.

I love JustFab. I've been with them for over 5 years and they have never disappointed me. I find myself constantly referring them because they are just that good.

The products are amazing and the speed of shipping is even better. I can't say enough about my experiences with this company. They are so easy to work with!

JustFab is a scam company that steals money from consumers. If you buy one item from their website, they start automatically charging your credit card $39.95 every month with no prior warning. They claim that you consent to the monthly charges when you purchase the item, but the warning is concealed in very small font and does not adequately explain that they will charge you the fee just by making one purchase. Even worse, when I called to cancel my membership, they didn't cancel it and continued to steal from me FIVE $39.95 charges. When I finally got through their sales robots and spoke with a supervisor, she just kept reading the tag line and said how great company is. I finally got her to refund two out of five charges that they stole, but she was still unable to show me the language that gave them the authority to charge my credit card in the first place. At that point, the supervisor supposedly cancelled my "membership" at JustFab... until April 2013, when I had another $39.95 charge from them for my "membership." This company is stealing money from people without any prior consent and should not be trusted. And to add insult to injury, the shoes that I did order that got me into this whole mess were very cheaply designed. I wouldn't even pay $5.99 for them at Payless.

After being charged $35 twice without notice, I called them to cancel this crap membership. They said my money couldn't be refunded and those credits would go to an electric gift card which I couldn't do anything with it because it only applied for regular items not the sales or clearance. Then a year ago now, I checked my bank account and they just TOOK MONEY OUT OF MY BANK AGAIN (this time is $39). This is the worst business ever... TOTALLY A SCAM! Be careful to check your bank account every month because this is sneaky and dangerous.

Justfab.com is a SCAM! Everything will seem fine AT FIRST-- until you try to cancel your membership with them. I had to scream at the lady on the phone because she REFUSED to cancel my account. Then they will lie and say it's canceled, but all of your info is still stored in their site and they wont remove it even if you ask. If you try to Live chat with someone they will just DISCONNECT on you. RUDE. I had to call my bank and have my card blocked and sent out a new one just in case these *** try something SKETCHY!

How is it that they have any stars at all? Okay fine the monthly deduction is in the small print and many of us got caught with that but HONESTLY should you frustrate us with poor customer service as well? Your delivery is terrible, we pay to sit on the phone for close to an hour just waiting to have someone tend to our issues with our orders. This is the worst eCommerce website! And what is up with the "recitals"? I am paying to have an issue addressed and not for you to tell me how I am a valued VIP member every 5 seconds! Why should cancellation be a frustrating venture? It's bad enough you take my money if I forget to skip but should me opting out of the contract be a problem too? Their goods are inferior. Their turn around time is appalling. They have sent me other people's shoes on two occasions and had to take four weeks to have then picked up. I'm currently waiting for boots I ordered in September and unfortunately I would be leaving the country soon and would not be available to receive my boots when they arrive... If they ever arrive that is! Kimora Lee Simmons should be embarrassed to be associated with these scumbags!

I ordered 2 pairs of JustFab shoes a few months ago. The packaging was very pretty, but I was not impressed with the quality of the shoes for the price. They were more like indoor shoes, clearly not made to withstand any weather or wear. One was a pair of flats, they felt like slippers: thin soles with no support. The other was a pair of booties, and I didn't dare wear them in any sort of snow. I've had the shoes about 8 months and though they were comfortable and pretty, they haven't held up well. Since I ordered my shoes, JustFab has been taking 39.95 out of my account because I had to become a "VIP" member to look at or buy anything. This is so irritating and not worth it for two pairs of shoes. I finally called to cancel the account. The attendant was VERY talkative, doing her best to promote the company and maintenance of membership. I had to interrupt her finally to ask for all of my money back and to cancel my account. She was pleasant enough and did so for me. Now I am waiting for the refund, hopefully will be quick.

My outfit was stunning received many compliments but as I'm leaving the dinning area my heel broke… wearing them for the first time I didn't expect that….

The issue I was calling about was resolved on the same call and in a timely manner. I'm very satisfied with my costumer service experience. Thank you JustFab

... boxes still not collected.- promised collection for a total of 5 days!... that's 5 days I've not stayed in and waited for the collection courier... JustFab absolutely no help!

Love their response to my review:
Ivy Taylaran (TechStyle Fashion Group)
Nov 12,5:10 PM PST

Hello
Thank you for writing a review! We apologize for any inconvenience we have caused you however, you have posted your review in our JustFab USA channel.

Kindly reach out to our JustFab UK team at 020 ******* 830 (local rate). We are available Mon-Fri 8:00 AM to 8:00 PM, Sat-Sun: 10:00 AM to 6:00 PM.

You may also contact our JustFab live chat UK team through this link:

https://www.justfab.co.uk/?action=gmschat.main

Thank you,
Ivy_______

PRICELESS!

Both pair of shoes do not fit. One pair was too small and the other was too big. I have had just fab a long time and I do not like the new subscription I think it is very unfair and your $$ should be returned not liking this NEW JUST FAB AT ALL

Ordered using their fast shipping option but still havent gotten my order. Super hard to get in touch too. I had to talk to them thru Facebook. Was just told theyll refund the shipping.

Just Fab fits my budget. Customer Service is fantastic. Returns are easy peasy. I love that I'm in control and that I am able to skip unlimited months in a row with zero hassle!

Every experience I have which is that is a fabulous one I've never had no problems and if I did have a problem they reimbursed me and made me happy I have no complaints quality shoes quality clothes and quality service.

They dont let you delay your shipment unless its close to ship date. When I remember to go on the website it doesnt allow me to skip the month because Im being too proactive.

So. You guys. After you sign up and out in all your info and blah blah blah. There is this video that says in the video! Close to the end of the video. I know the video because my boyfriend made me listen to the whole video! It says on the 1st of every month. You have to log in to your account and press skip for all the offers. Canceling of the offers goes from the first of the month to the 5th of the month. This is how your card doesnt get charged. I will admit after seeing all yalls reviews I got scared as $#*!. I have a bad memory and there is only a slight chance I will remember that I have to go in to the website and unlike offers. Well thats it. Oh and I called customer service. If you are cut and dry like my boyfriend then they dont ask u questions they say ok and hang up. I asked for a confirmation that my account is canceled and they said I would get one in 24 to 48 hours and reconfirmed that I would not get charged again.