• JustFab

JustFab

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Overview

JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 hours

Positive reviews (last 12 months): 58.9%
Positive
702
Neutral
84
Negative
405
215
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How would you rate JustFab?
Top Positive Review

“Great stuff... so glad to see some quality come back”

Kelly W.
9/30/24

Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.

Top Critical Review

“Scammed/No Delivery.”

Chrissy L.
10/21/24

I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379

Reviews (9,081)

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Reviews that mention popular keywords

customer service (953) vip membership (230) credit card (217) vip member (174) bank account (138) shopping experience (60) right size (44) return policy (41)
Thumbnail of user leahd242
1 review
0 helpful votes
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November 26th, 2022
Verified purchase

I have been asked to review my experience 3 times now and still have not received my package. When I click the tracking link it also does not even provide me any location as to where my package is!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Leah,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user cathyk362
2 reviews
2 helpful votes
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December 7th, 2022
Verified purchase

I found these boots very quickly online. I was excited because they had my size as this was an item low in stock. They arrived quickly and the fit and look is perfect

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Cathy,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user chandnip6
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

JustFab sent me wine gift voucher and I cant redeem it and I tried calling them call hang up automatically. It just gave me false hope and excitement 100$ off on buying wines.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Chandni,

Thank you for writing a review! We would love to assist you further with the concern you had with the gift voucher. Our Member Services Team will email you right away.

Best,
Dean

Thumbnail of user irisq15
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

I purchased a pair of wedges and on the first day of wearing them they busted at my daughter's graduation i had to look ridiculous in a busted shoe i was so embarrassed

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Iris,

Thank you for sharing your feedback with us regarding the unpleasant experience you had with the item you purchased. We value you as our member. You deserve only the best service, a representative from our Member Services Team will contact you right away to help you.

Best,
Allison

Thumbnail of user daniellem244
1 review
0 helpful votes
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October 4th, 2019
Verified purchase

Great Picks for me with exception of one shirt. The maroon one. I am not so in to designs on my clothes but I will wear it. I felt like my stylist really listened to me and understood me.

Thumbnail of user sharons2711
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I have used Just Fab for years. I love being able to select clothing with a diverse selection. It is easy to skip a month and use credits. I know my sizes and don't have to shop anywhere else.

Products used:
Shirts, sweaters, shoes, pants, bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sharon,

Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.

Best Regards,
Clark

Thumbnail of user daniellel150
1 review
3 helpful votes
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July 11th, 2019

Just don't do it. This used to be decent back when their items were actually priced to match the value of a "credit". But now there's no real way to get your money's worth even with the "VIP discount". Clothing quality is somewhere between Forever21 and the Gap, but the price is astronomical by comparision. They DON'T HAVE A SIZE GUIDE (seriously, how the f*ck do you not have a size guide as an online retailer?!?) and they WILL NOT REFUND YOUR CREDITS NO MATTER WHAT. Pleeeeease for your own sake avoid this company like the plague.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Danielle,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with JustFab! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user gloriaf702
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

I picked three pairs of super cute boots. One pair is too small, but the others fit to perfection! I will return the small pair for the next size up. Purchase was simple.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hi Gloria,

We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user sakethan
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I have almost ordered 6 pairs of shoes all of them very cute and perfect. I never found such a site where the price is cheap and the product is rich in quality.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Saketha,

Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At JustFab, we try our best to provide the best service and unique style at an affordable price!

Best,
Mary

Thumbnail of user debrab1118
2 reviews
0 helpful votes
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July 1st, 2021
Verified purchase

I have made quite a few shoe purchases from JustFab. The shoes have always fit me perfectly and held up well. Thank you, JustFab, for always giving me great value for my money!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Debra,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user debrab1089
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

The several pairs of sandals I have purchased, I have been quite happy with. They are not only quite stylish, but comfortable too. I will definitely be purchasing more shoes in the future.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Debra,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user isatoub
1 review
2 helpful votes
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December 16th, 2017

Ordered boots n got email dat it was shipped so have been tracking my package and this morning it said it was delivered at 7:0am by the USPS but I got nothing. The USPS does not deliver packages dat early.

Thumbnail of user sherrye11
Sherry E. – JustFab Rep

Hello Isatou,

We sincerely apologize if you have not received your package. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user gemmas11
1 review
5 helpful votes
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November 16th, 2015

Absolute joke, was tricked into this "VIP membership" scheme, claiming I was sent emails when I wasn't, anyway called to cancel after they took £44 from y account and they said they couldn't refund me, nonsense of course they could, so for an easy life I ordered an outfit and cancelled my account, then got an email saying my order was cancelled cos of high demand and I would not be charged. They took the money out of my account regardless and now I have cancelled my account so can't get back on to do anything about it! Will never order anything from this company again, it was fabletics I had the problem with FYI but same company

Thumbnail of user vickih627
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I love these shoes! They are a bit loose, but with thicker socks, they fit great and I love the look! It has been raining non-stop here and I don't have to worry about drenched shoes.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Vicki,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user kathyd236
1 review
0 helpful votes
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November 4th, 2019
Verified purchase

I am very happy with my purchase, I bought items for my daughters and myself. Everything fits all of us well, we are very different body types and sizes. We love the different styles JF offers.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hi Kathy,

Thank you for sharing your wonderful experience with us! We aim to cater to all shapes and sizes to make our members feel amazing and confident.

XOXO,
Jane

Thumbnail of user laram141
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

The prices and discounts are like no other. Once your a VIP, you can really save. The quality is not cheap but some things can be better quality. But that's sort of like anywhere you go.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lara,

Thank you for taking the time to express your thoughts. We appreciate your comments on the quality of our product. Our Member Services Team will get back to you right now.

Best,
Clark

Thumbnail of user tjb28
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

I have only good things to say about JustFab, I never had to speak to customer service about any of my purchases because every single item a bough was absolutely FABULOUS and there was NOTHING to complain about, the shipping was on time and the selection of clothes, shoes, accessories and everything else was JUSTFAB!

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello TJ,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user beverlym149
2 reviews
0 helpful votes
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January 11th, 2019
Verified purchase

I love your shoes and clothes. They are a great value and the styles are fun.
However because of where I live, it is often over a month before I get my orders. That is disappointing.

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Beverly,

Thank you for bringing this to our attention—it will help us improve our operations and services. If you ever need anything, let us know! We’re available 24/7 by phone 866-337-0906 and Live Chat.

Best,
Ivy

Thumbnail of user sheriam4
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

In one pair of my boots, it's like something is loose in the heel part, it rattles when I walk. I took the boot off and you can shake the shoe and hear something inside rattling

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sheria,

Thanks for sending your review! Your feedback about our product quality and sizng is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user juliab77
2 reviews
18 helpful votes
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October 8th, 2016

I see all these posts about it being a scam because of the monthly VIP thing. For those of you who are first timers for the site the ppl writing bad reviews don't listen to them they are just mad cause they didn't properly read up on everything loll. Anywais well this is my first time ever using this site and sorry but once my order was sent through there was a video to click on that explains EVERYTHING about the vip and how you can SKIP the $39 charge if you buy or log onto your account before the 5th of every month if you don't plan on buying so it WON'T charge your credit card loll. Ppl really need to learn to read and click on things when it says LEARN MORE ABOUT VIP. Hahaha gawd. And on top of that they send u a warning ahead of time letting you know to make sure you either skip or go shopping..

Thumbnail of user lorib63
1 review
2 helpful votes
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February 25th, 2016

I've been a member for quite some time and I did know that there was a $39.95 monthly membership fee which I needed to say 'yes' or 'no' to each month between the 1st and 5th. I know there was a month where I said 'no' but got charged anyway.

So right now I have 2 credits which annoys me but my favorite pair of shoes... and I usually spend a lot of money on good quality shoes which these aren't the best but they're okay... are from JustFab and I get compliments every time I wear them!

Fast forward to today. I know we're going to be gone on vacation and will not have access to email. Do you think I could just have them pre-cancel for March? Heck no! I emailed them on Monday and the automated response is I should have answer with 24 hours. Nope... no response. So... now is the night before I leave 3 days later and I don't need another 'credit' charge of $39.95 so I called them to much fanfare as others state. What a crock of crap! You can NOT pre-cancel for a month. Period. Paragraph. End of story.

So what did I have to do? I had to cancel my membership and hope and pray that they're telling me the truth... because God forbid they could actually email me what they promised (they can't)... that my 2 'Credits' will be processed at the VIP price but I have to call them in order to do it. They were trying to tell me before I demanded to talk to a manager that I would lose my 2 'Credits' and I said... No that's not happening... I demand to talk to a manager right now! What a joke!

Thumbnail of user maribers
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Me encantan los zapatos, son super cómodos y fieles a la talla

Thumbnail of user samanthaw645
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

I could only wear them for about 2 hours max. Someone who wears heels and wefges frequently ay my job, i wont wear these for an 8 hour shift againm But they look cute.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hi Samantha,

Thank you for providing feedback regarding the items that you ordered! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user robynnn1
1 review
1 helpful vote
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August 18th, 2019

I've had a membership with them for years and I always call in to get my credits moved to store credit so I can spend it more freely. Anyways this last time I called I asked that and the girl wouldnt do and then CANCELLED my membership

Thumbnail of user ivyt14
Ivy T. – JustFab Rep

Hello Robynn,

We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user jillw7
1 review
1 helpful vote
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February 22nd, 2012

What did I get from Just Fabulous shoes? I was forced to pay $17.85 to return two pair of shoes and cancel my membership! What a mistake. I will never recommend or purchased anything from Just Fabulous again. I bought two pair of shoes that were sent to me in one box. The shoes seemed cheap and I decided to return them and cancel the membership. Through the conversation with customer service I realized that if I wanted to stay a member, Just Fabulous would do anything to help me. I was offered extra member points to stay as well as a second pair of shoes on my next order 1/2 off and to top that I would not be charged for my return. When I told them thanks but that I still wanted to return the shoes I received and cancel my membership, they would not budge on anything. I was forced to pay the $5.95 restocking fee for each pair of shoes I bought even though they were being returned in ONE box (the same box they were sent in) and also $5.95 to refund the shipping fee they paid to send them to me! Never again!

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 10 hours

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