JustFab

I purchase the shoes on sale but when they arrived they all cost full price. I had to return the box and go buy something for the event I was going to.

Every month I have to pick pair of shoes but there isn't enough good choices so I buy for my girls however they have to have matching shoes because of same issue.

The shoes are very cheap quality. They are super loose on the ankle and pop out with every step. Also they were worn once and started to tear significantly on the inside, with foam now coming out.

I received the wrong boots, now I have to go through the hassle of returning them and wait 7 days for them to send out the right ones. I am not happy.

Just fab always fits perfectly and its so exciting to receive the package always on time. I have purchased from JustFab for years now and will continue to do so for all my footware needs.

It was so difficult to get to talk to someone and she just kept differing the conversation away from the reason I called. And I feel like it's just one big scam

Not sure as where I should start... I have been a member with Justfab for over 2 years. I speculated fraud with my account back in the spring of 2018 when I had previously seen a large sum built up in my account to use. It was when I went to shop when the dollar amount was at $0. I started to question my sanity. Now, because there is NOT a transaction history with purchases and balances I had to call in and speak to customer support. He sent me an outline of the transactions from my bank account over the last two years without the purchases and balances, like I requested. Needless to say, I am a busy person and didn't want to investigate any further so I settled to believe them. A few months go by and I noticed that there was another charge to my account and I couldn't quite remember if I canceled my membership or not, but seeing as this was months, I must have. 6 months later I noticed a rather surprising charge to my account. So I thought 'well I should go check my online account', where the Store Credits shows as $0. I do my own little investigating and noticed they charged for the previous month too. So why is this not showing in my store credits? I looked further into it and calculated all the monthly transactions over the past 2+ years and took the difference between the credits I have used from my purchases and there is a total of roughly $270 missing. I am very disappointed to find this out.

**UPDATE** Called in again for a balance showing the monthly charges for the VIP membership and all my orders, they will NOT provide this in an email for me.

All the selections I make are great. I've only had to return 1 pair of shoes. I got the right size but the shoes were different (pointy shoes I think you have to go up a size).

Fast, exact and no complaints really. I ordered shoes, clothing and mask that came looking exactly like the pictures and feeling like the description. The items arrived on time and packaged properly

The quality of the products offered at JustFab has GREATLY DECREASED since the inception of the company. I used to be able to find decent quality bags and shoes, and now, they couldn't keep up with the cheap things you find at a 4th rate DISCOUNT store close out reseller. The styles, quality, and selection REALLY leave A LOT to be desired.

Definitely a moral booster to have at least one thing new and updated as I increased my wardrobe. I need to pull back and accent and wear the items I do have.

I ordered the boots and they arrived quickly very satisfied with the quality and the boot itself in every way. It was a very easy and pleasurable experience working with your website.

I just Love my Tiger Coat! It fit me just right! It is warm enough for me for the Winter! My daughter even Loves the Coat. She wanted one but at the time didn't have her size!

I was so shocked when I checked my bank balance and found out that a $39.95 was charged. I have never been warned about that and I want to cancel my membership ASAP! This is a scam

I placed order for 2 pairs of winter boots on Nov 9, slippers on Nov 11, slippers were here within 6 days (standard shipping) BUT Order from Nov 9 never got here till Nov 25, took 16 days from placement of order. I never had issues before, UNACCEPTABLE!

I am 60 ish and love dancing. I am also a fashion designer and love fabulous style shoes. I wish you had some stylish shoes in 3 inch pumps. The really fan style have 4 inch heels.

I always love my purchases from JustFab and get lots of compliments when I where the clothes, shoes and carry the purses. I have been a longtime customer and am a loyalist!

The shoe size I ordered was too small and I sent it in for return and I still have not received my return my new pair. Very disappointed where are my shoes?

In December of 2012 I made my first purchase from justfab. I can agree that yes I did like the quality of the she and there was no problems with me receiving my purchase, so no problem on that end. This is where my horror story begins. A month later I noticed in my bank account statement that justfab took 39.95 from my account for a subscription fee. After realizing that I spoke with a representative and went through the steps of canceling my account. From my understanding everything was fine. This year which it is now December I come to find out every since December of last year just fab has still been issuing the deduction of 39.95 in my account, with this bank account not being an active one of mine it results in several overdraft fees of an additional 35.00 dollars. I have went through the claim process and after speaking with one of Justfabs rude representatives named Arianna and a manager named Lane who accused me of recording the phone call. Just fab owes me a refund of over 500.00 dollars. I will NOT ever be purchasing from this company again, and will let everyone know the grief they have made me endure.

I am always pleased with the prompt service and the quick delivery of all of every item I have ordered and the products are such great quality. Satisfied client!

My experience was excellent I just love the quality and the product and the size is just right you don't have to worry if you choose your shoe size if it's going to be too small or too big

I Loved the quality products and speedy delivery of my orders. Impressed with the quality for the pricing same as most stores in my areas that I shop regularly.

I had a problem with a credit processing on my account. I contacted customer service via chat and it was resolved immediately. Nice work! I appreciate good customer service!