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JustFab has a rating of 3.4 stars from 9,097 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Shoes are supper tight and somehow I went from buying one 20 dollar pair of shoes to getting charged an extra 40dollar automatic payment for I'm not even sure what but I want my money back
I love them so much I have to order more boots I have to tell my friends about JUST FAB I will order from them on a special occasion. We you become a vip member you get your first pair for $10 and I like that way to go JUST FAB
Hello Cas’zire,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
ALL THE DRESSES ARE VERY NICE. TRUE TO SIZE. THE QUALITY OF THE DRESSES IS GOOD. I GOT THE DRESSES FOR MY DAUGHTER. SHE IS A PLUS SIZE AND SHE IS PLEASED WITH ALL OF THEM. I WOULD RECOMMEND JUST FAB TO ONLINE SHOPPERS. ALL THEIR MERCHANDISE IS GOOD.
Hello Adrienne,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Ordered for a wedding and I'll definitely be wearing them out again. They were super comfortable, fit just right. NEVERMIND, they are even cuter in person!
Hello Jade,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed your purchase.
Best Regards,
Clark
I ordered 3 items which were a weekender bag, black heels and a glitter sandals. I loved all my items. I started using my bag the weekend after receiving my package for a trip with family and friends
Hello Akeela,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Everything that I purchased came at a accurate date. I was very pleased and excited with the products that I purchased. I would definitely recommend this site and company to everyone
Hello Sanae,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
The ordering process was good. I like that my credit was automatically added to my checkout. I love the dress,but the collar is very overwhelming. I plan on getting it reduced.
Hello Cassandra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our dress. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
They were ok quality. A reason why they were only $15. Will be cautious before buying again. The wedges were good and the house slippers. The other pairs were sub par.
Hello Cheryl,
Thank you for sharing your experience with the products you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I brought a pair of boots and a jacket. The boots fit perfect but not the most comfortable. Sadly the jacket didn't fit so it will be gifted to someone else.
Hello Maritza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had a credit and I needed to use it. I used to subscribe to Just Fab but my circumstances changed. I enjoyed looking at the clothes and purchased an item with my credit. It was shipped quickly.
Hello Dawn,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I purchased some pumps and sandals. The pumps are great. Had to send the sandals (mules) back as the size was too small in the toe area. Exchange was really easy.
Hello Alysia,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
I love my purchase with Just Fab! The website is very easy to navigate, and I was able to find the styles and sizes I liked very quickly. So much variety is available and I'd recommend to anyone!
Hello Michelle,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I purchased 2 different styles of leggings and neither of them stay up properly. I found myself trying to pull them up and fix the waist band every time I moved
Hello Cassie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Slthough the calf was eude as i attempted to try on boots my foot could not go osst the snkle therefore i could never get the entire boot on. I had to return the boots for this reason and i was dissappointed.
Hello Terry,
It is with great regret that we received your feedback regarding the items that we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
I would not use JustFab again for shoe purchases. This is truly a buyer beware and I do hope companies like this learn this is not the way to do business.
The quality of their shoes is great. Their selection is huge! The review section is also helpful when finding out if a pair of shoes runs big or small. Highly recommend.
Hello Kasha,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I bought a pair of boots that to this day months later I never received. I ended up calling and I got a refund but I really wanted the beautiful heel boots and now I don't really trust the company.
Hi Liberty,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
My order was supposed to be here within a couple days. I've been tracking my order for 2 weeks now. There's been no tracking update available for about 1 week now.
Hello Alyssa,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I decided to finally make my first purchase and I find out my order has been cancelled now I have to call to cancel the monthly thing. I will not be ordering if my orders will get cancelled.
I ordered the boots for an event. They were exactly what I expected, but I didn't want to go through the hassle of returning them, so I decided to keep them.
Hello Veal,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They took 45 dollars out of my bank account, over drew my account, when I called and asked for that money to be put back into my account, the customer service rep insisted that I didnt need that money to buy food for my house, but rather I can buy shoes from justfab because that 45 dollars became a store credit. My account was OVERDRAWN and I had no money until I got my refund 3 days later
Hello Kasey,
Thank you for bringing this to our attention! We're sorry for the inconvenience we had caused you, especially for the refund that you haven't got. Rest assured this feedback will be forwarded to the proper team. In the meantime, our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
I loved the Moto Jacket the dye smell is a bit strong. Recommend laundering before wearing. Also, the Bag was great just a bit smaller than I anticipated.
Hello April,
Thank you for sharing your experience with the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The delivery service provided by JustFab was awful, the address and location that I gave is public knowledge there is no way you could have missed this entity, very disappointed very very disappointed if I could give a zero I would, they sent my boots back because they could not find this location, smh...
Hello Tessie,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
It said delivered but it never was. When i chatted with the representative they told to call the courier and they also couldn't help me. Extremely disappointed
Hi Wendy,
We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Money has been stolen from my account without my authorization, and my account information cannot be deleted, please do not put your bank information here
Hello Juliana,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hi Joelle,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy