JustFab

So Dissatisfied by your service, I placed my order today and my account was charged twice. Called and the representative wasn't helpful at all and was

I ordered a wide size but the shoe is like an extra wide size. It was for my granddaughter but she couldn't use them. The shoe is very pretty but the their not true to size. Runs too big.

This was bulls* I ordered some boots for $10 considering it was my first purchase and next thing Ik like a month later they take $49 off my account and I haven't purchased anything.

It is impossible to get information about a gift card if you aren't a member. Their customer service is awful and it takes several phone calls to get answers.

I purchased boots which looked awesome in the photo. When they arrived, they looked cheap! Nothing like the photo!
Canceled membership due to poor quality merchandise!

I couldn't find where to return on the site so called, and the person was very helpful, was able to order me shoes in the proper size and get the return label for the ones that I originally ordered

Find it hard to find options that I like and sizes that fit correctly. Have ordered three different times had to send back because sizes weren't true to size.

Initially, I was really interested in JustFab. They had a sale for shoes, and I needed a pair. After setting it up, I purchased a pair of grey sneakers and planned to cancel within the week. They didn't fit but that's not really the issue here. JustFab created two accounts for me, and I had no possible way of knowing. I had no idea I was being charged from two accounts. Which means instead of getting charged the $39.95 in the bank, it doubled. A few times per month. Not once. Even when I remember logging into the site and skipping the month'. After a good panic attack, I call them to explain my issues the first time and how I need to my membership canceled as I have payed so much more than what I purchased. They of course tried to persuade me out of cancelling and did not refund me a dime. Those shoes I got? $15.74. What JustFab has charged me over this past month? Way over $160. I'm an unemployed student, I can't afford to lose that kind of money. I called them again. After losing another hundred or so and they weren't very helpful. However, after a long call, they cancelled my accounts and I was lucky enough to receive my refund, but it wasn't even half of what they took from my bank. This was my experience, but I know this has happened to others and I want to get this out in the air. Don't trust JustFab. It's not worth losing $39.95 a few times per month. It's not worth losing any money you worked for.

I'm so glad that I've been shopping with JustFab. I love the things I get. And I'll contentiously shop with JustFab as much as I can. Thank you JustFab for all the wonderful things you have.

JustFab shoes are generally pretty decent when/if I can find a style I like. They wear down a bit faster than I would like, and I've had quite a few boots have the sole detach. I decided to give their clothes a try and ordered a pair of shoes, sports bra, and leggings all in this print that I really really loved. Shoes and sports bra arrived and are perfect. The leggings I didn't even try on because I knew they weren't the correct size. Just holding them up I could tell they were way too small. Sure enough when I checked the tag, they were two sizes smaller than what I had ordered. Contacted support and requested an exchange. Ezpz. I sent back the original and when the new pair arrived the exact same thing happened. The bag they were in said my size, but the actual tag on the leggings was two sizes smaller. Contacted support again and they said we can try again or I can just have a store credit. I asked to try one more time and if it happened again I'll take the credit. It. Happened. AGAIN! Three times I was sent leggings two sizes smaller than what I ordered. Super sad about it as I love that print.

I got the notification of the delivery but the package wasn't there when I arrived home.

The rating isn't that I was u happy with an item I just never got them unfortunately

Before Covid your website is easy but seems like your website now is not easy to look around. It froze on me how many times and when I get in shopping around is not easy anymore

The shows that I got weren't my size. I then emailed them to exchange the boots or if I could get a refund. They took a long time to respond back. They ended up sending the same size boots back.

I have been trying to get a return label to return and refund products bought for days without success. Spoke to so many different CSRs who all promised to email return label which I am yet to get!

I still have not received all my shoes. I have reached out to justfab on two different platforms to get answers. Nothing! I have reached out to FedEx. Nothing! WHERE IS MY SHOES?

SCAM SCAM SCAM stay away from JUST FAB I cancelled my membership 6 months ago everything was fine then all of the sudden 39.95 taken out of my account when I called I was instructed to open up my membership so I could get my money back it's a dirty circle I had to cancel my card to get out STAY AWAY the shoes aren't worth it...

I ordered a size 8, because that's what I wear in ALL my shoes, and it was too small. I didn't want to go through the hassle of having to return them so I just kept them but I can't wear them.

I wore the tan booties out to the bar for the first time ever and the heel broke 3 hours in! I wasn't even doing anything reckless it just broke and I had to leave.

I was charged money to my credit card when the website repeatedly told me "I wouldn't get charged UNLESS I bought a product" but then charged my credit card and refused to refund me once I noticed the transaction.

I AM DISSAPOINTED BECAUSE JUSTFAB HAVE LIED TO ME AND HAVE BEEN TAKING MONEY FROM MY ACCOUNT EVERY MONTH! £35. THEY GIVE YOU SALE ON THE SHOES AND TAKE ADVANTAGE OF YOU BY TAKINg £35 EVERY MONTH AND NOT RETURNING YOUR MONEY BACK TO YOU! DO NOT VISIT THIS WEBSITE AND DO NOT BUY ANYTHING FROM THEM! LIARS LIARS LIARS! 0 STAR RATINGS

You have to go in every month to skip the month before the fifth. I do this every month and always get the confirmation email, but they still charged me as if I hadn't skipped the month.

I have tried multiple times to cancel my membership and have been unsucessful. The online chat takes too long and i was told it was deleted but then i saw i was charged and have a credit

I'm extremely disappointed - I bought this item as a bridle shower gift and was so grateful it didn't come in on time. The first time I received this item the plastic bag said medium, but the actual item in the plastic bag said XXXL so I returned it and the exact same thing happened again so I just sent it back again yesterday - hopefully this time i will receive the plastic bag AND the product in the bag both saying Medium