JustFab

I have been charged for the last 8 months without my consent (315GBP). I am guilty of not reading the last line of the fine print because I trusted them! Obviously I shouldn't have!

DO NOT BUY FROM THEM OR YOU MAY BE THEIR VICTIM AS WELL!

I have been a fan since 2012 who have mainly purchased JustBags. The totem I purchased was more-so duffle size which wasn't in the description but it was still nice enough to keep!

So I am very angry
I ordered boots from just fab back in October and it was fine ibwas happy no complaints... i have a seasonal job it just came to an end a week ago so any little bit of money I really need I had my tax money in my account that I was saving for emergencies I needed milk for my baby and diapers i went to look at my account nd my jaw dropped I had 59 dollars gone put of my account I didnt know wtf happened I went online to go see where it came from nd sure enough it said just fab had taken out the money when I did not place an order I immediately called my bank nd told them about my situation and now its under fraud investigation I almost cried I needed that money and I could not believe this was happening to me I know it was a little amount but at this time any money helps right now I have children nd they did not only take money from me but they took food away from my children I am not happy and will not be ordering from here ever again

I love shopping but The shoes I have ordered aren't the right fit even with my size 10 and I havent seen alot I like anyways... not really interested anymore... I want to cancel my account.

I've been waiting for an order off them for about two months and now they've told me they've refunded me my money when I've had weeks off work to wait for my order and they didn't even tell me this until I've repeatedly emailed them. But yet everyday they can email me everyday trying to sell me stuff because all they care about is the money not making their customers happy. I wouldn't suggest anyone to order off them because the delivery is just crap as well they couldn't even deliver past three when everyone works in the day and then just repeatedly kept trying to deliver it after I said I wasn't in. Like where is the logic in that I just can't believe how unorganised and $#*! it is seriously. I basically do their job for them I chase up my own order all the time and have to try to get them to deliver it when I'm actually at home but they can't do that. And to top it all I live across the road from a click and collect point and they wouldn't even deliver to that either then had the cheek to say I should of got it delivered to my work what so I can carry a massive box on the bus home why would they not just deliver it when I'm in they just make it so much harder then it has to be its hilarious really they have no common sense.

I ordered these because they looked very cute online. They were cute in person as well but the material is so cheap it scraped my skin off and has left me in severe pain. DO NOT ORDER THESE SHOES.

Watch your account after purchase
You might get charged for stuff you didn't agree to
Product quality is not what you expect
Return shipping is on you

I have never had an issue with purchasing from JustFab. There has only been 1 or 2 items that didn't fit properly, but overall, I have loved everything I have purchased from JustFab.

Very tricky! WATCH YOUR CREDIT CARD! It's one of those companies you HAVE to read the small print and KEEP THE DATES/ NAMES of who you spoke to when you call in with problems or to cancel. I ordered a purse that showed up having the quality of material looking shabby (not at all like the photo). I paid out of pocket because the company didn't honor the return policy. I called into cancel and gave them a 2nd chance on quality control only to be let down again.
This company caters to women who don't have time to shop. I am very busy and didn't notice till 4 months later I was being billed 39.95 a month. I tried calling the *******906 cust. Service line only to find out it's barely answered. If you are diligent like me and continue to follow up and wait you need to have names and dates of each time to get even part of your $ back.
Best I can recommend is DON'T GET INVOLVED. I wish someone had posted this before I ended up paying 4 months of a membership I never intended to get.

Smiles Tracy

I had got a pair of boots not too long ago, and they don't fit at all. But I couldn't return because the box was tore up and the receipt was tore up as well apon delivery. I was very sad...

I had an account with Justfab and placed one ordered. That one order was at the very end of July. After that, I skipped the month, thinking it would be another MONTH before I had to skip again not get charged. Well, apparently it doesn't mater what part of the month you create the account and skip, each month restarts at the 5th. I was charged. I called and requested a refund. The woman denied it. I called back again and spoke to someone else to request a refund, this woman denied it as well and went on to say, "I see you have several accounts with us so I'm not willing to give you a refund". It says nowhere in the terms that you can't have a second account. She told me I had to use the credit then I could cancel, but they couldn't refund me for the credit. I placed an order and used the credit. Two days later, I go in to check on the order and they cancelled it! They cancelled the order that I placed with the credit they charged me $39.95 for! The same credit he refused to refund and told me that I had to use. I called back and explained the mess and told them what they had done was illegal. They charged me for a credit, refused to refund me, then wouldn't allow me to use the credit I paid for. After going in a circle, the woman finally refunded me (or so she said-I have to wait 3-5 business days) and cancelled me account. This place is SHADY! Go to Charlotte Russe or Forever 21. This place has poor quality products and will take your money!

I love saving money -- and I love purchasing shoes...

But you do NOT get the best of both worlds with this website. Every time that I have ordered from there I have complications. Every time I call to cancel and repeat that I'm canceling over and over again, they basically tell me know and keep me for way too long (one time it was an hour and a half conversation). Once I was finished with the conversation he had added a $10 credit to my account for the inconvenience. I finally went to go use that to buy my sister a present and the ten dollars wasn't taken out of the account. So I called, again...
She said that there was nothing I could do about it. There was a website wide promotion going on then and that is what didn't allow me to use the credit...
Excuse me - but if you say the reason I couldn't use it was because of a promotion that I didn't have to type in, I think that's silly. In addition to that, she stated that they can't use the credit when there's a discounted product... um hello, 40 seconds ago she told me that the VIP membership (which is what basically everyone has) IS a discounted deal. So if I could use it then, then I should be able to use it now. Don't you think? Wait to buy your shoes from a GOOD company that has their CUSTOMERS in heart and in mind... One that will listen to the needs of the consumer and stop talking over them when they want to cancel and giving them false hopes on using the ten dollar credit you gave them for being a pain in the first place.

Beware! I learned about the monthly $39.95 credit charge to be used on future purcahses. Ok i accepted. Read the Terms of Service from top to bottom which also identifies VERBATUM " Credits have no cash value and can only be redeemed toward purchasing an item". This month I allowed the $39.95 credit to be charged to my credit card. I went online to look through items i liked only to find a pair of shoes for $29.95 perfect great i was sold. I tried to purchase with my credit, only to find out that the $39.95 credit can not be used towards purchases other than $39.95.

I called the company pretty irritated, reading to them word for word their OWN terms of service. Initially i was pretty my SOL based on what the customer service advisor told me that they would increase the price of the $29.95 pair of shoes to $39.95in order for the credit to work! I held my ground and escalated for her to consult her manager. She came back offering to refund my monthly credit of $39.95 and therefore selling me the shoes for the price listed on the website for $29.95.

Overall be careful when you are purchasing for this website.! And READ the TERMS OF SERVICE.

Love it. Love what i ordered. Came just in time before christmas. Would like to shop here more often.

This review comes from someone that has been a JustFab costumer for more than a couple of years. Let me tell you something, every month they can take money from your bank account and that becomes 'credit' you can use anytime to buy them stuff, of course you have the option to 'skip the month' and they won't take any money. So I thought it was pretty cool and subscribed. I have been very pleased with the clothes and shoes, everything is relatively good quality. I have always 'skip the month' so I have never had 'credit' with them but this month I forgot to skip and now that I want to use that credit they're telling me they can't apply the credit and a discount (50% off sitewide) together... WTF? So basically, if you want to use your credit you have to pay the regular price. So what's the point on having a VIP membership and putting credit on your account if at the end of the day they won't let you use it combined with a discount. It's like they trying to make you believe that your own money it's a perk they're offering... I feel cheated on, I won't buy from them again!

First, they told my girl friend she can skip a month when ever she would like, but you can only skip a month between the 1st and 5th of every month is what it said when I looked it up online. On the website it clearly states that orders over 39.00 have free shipping. When they took money out of her account and we called to ask why and after about 30 Minutes Of trying to figurer everything out and why she was -70 in her account because of the money they took out, she tried to cancel after but the woman said she couldn't she had to use the points she was giving her because they wouldn't give us the money back just store credit, She used her points and it came out to 39.96, when she tried to purchase it. They already took the points away. So we called again and the guy told her that the order was not free shipping only with order that are 39.98 and over. She called him out for it and he said he would take away the change and it would be okay. I looked up videos and more reviews and some people love this place and others don't, just not a place I'm going to be go to or tell people about. Thank you

Before the first of the month I made it my point to be sure that i cancelled this membership after i purchase my first pair of booties. Lo and behold I just checked my banking app and was charged the $39. I promptly called the customer service number only to be treated by an automated system that was able to refund my money. However I wanted to be sure that I would be charged again so I waited on the line to speak to an actual person. Once this women gets on the line I let her know that I had deactivated my account online and she proceeds to tell me that she doesn't know how I did that and that the only way to cancel was over the phone. However I log in to justfab and it says right at the top that this is an inactive account. I did not appreciate the fact that she kept trying to tell me she didn't know what i was talking about. If you don't know the options the website displays you have no business being in customer service. Lastly I let her know that I need the account to be cancelled and she tries to offer me store credit. Uhh no thank you! Awful and misleading company.

I ordered some shoes because they were free and they never showed up I was supposed to bring them with me when I came to California and they weren't there so please if you give somebody something free please delivery room because they were for my daughter for her birthday and her birthday was June 16th thank you and I called you guys but you never responded back

I order from here once and I will never do it again. First thing I noticed was that half way through the shipment it went from fedex delivering it then all of a sudden it ends up with USPS so that's strike one. Once I got a tracking number from USPS it took days for them to track my package. For some reason my package couldn't be found. Then when I got my shoes almost two weeks later I noticed that one of the boxes had shoedazzle on them and the other had justfab. I ordered a pair of booties in a size 8 and they fit like a size 6 they were so uncomfortable. This is when the real problem kicked in I skipped the first month only because they sent a reminder because I had totally forgot. The second month I forgot to skip but I was only late by a day but they sent no reminder and took my money. I called customer service and canceled my membership and she told me that it will take 5-7 business days but it's going on two weeks now and no refund. When I tried to log onto my account it said my membership has been canceled. So since my membership is cancel, my money isn't in my bank, and I can't log into my account to use the credit where the hell is my money. They always have representatives that can barely speak English or barely know what going on so it makes it 10x more difficult.

The shoes are cute for the price, not high quality but as expected for the $. I knew I would need to cancel monthly in order to not be charged, and did forget one month. I didnt dispute the charge but called to cancel my membership (of course you can't do that online) and got the typical CSR reading a script of why I shouldn't cancel. I interrupted him to explain that I just wanted to cancel and didn't want a hassle. He continued to read his script. I let him continue until he again asked if I was sure I wanted to cancel, and I told him that I didn't understand why he was still talking since I had told him I didn't want a hassle, didn't want to hear about all my "options." I explained again, that I didn't want to hear his script, he could cancel my membership or connect me to his supervisor. Make sure you get a case ID number and the name of the CSR, so if you don't get the confirmation email that you cancelled you can still prove it. 2 stars because it was a huge pain in the butt to get out of, even tho I expected it to be. Avoid them unless you can stay on top of your membership.

I can get the shoes on but it's like I'm wearing a half size smaller when they're my size, I was just fitted for redwing shoes a month ago so I know it's the right size

I don't really care for this company. I bought boots the first week of October 2014, I wanted them before my birthday (18th) & they didn't appear to me how they did online... And they were too big! That true to size thing is not true. I average a 7 some times 6.5 but mostly 7. So I wanted to return them and here is where my problems began. I asked for a refund but they would have charged me 15$ restocking fee & I would have lost out on 15$ towards another pair boots when i originally spent $79.90 for my total. So I told them no because that's ridiculous Id rather have store credit that way I would could get my full amount back. Now I had to send them back and WAIT for them to receive, process and credit back my return. I sent the shoes back October 20. They got there October 28 at 6AM! Do you think I have my store credit processed yet? NO IM STILL WAITING as of November 4th... So much for birthday boots smh. And every time I call to check the status of my return some foreign woman answers that I can barely understand and He/she doesn't comprehend well so I have to do a lot of repeating myself. Ughh. Who wants to deal with all of this crap! This is why I wanted a refund not store credit. Whenever they decide to process my return I WONT be back...

So, I signed up about two years ago... and didn't read the fine print on how my account literally gets charged 39.95 every MONTH if I don't "pass" it or whatever. I went 5 months without realizing my card was getting charged, and those go to Just Fab credits. I immediately cancelled my VIP account. I got a notification the other day that those five months of payments were changed into gift cards so I was all pumped and ready to order clothes for my upcoming honeymoon. Only to find out that to REDEEM those gift cards that I PAID FOR... I have to once again sign up for VIP membership, which would mean $40 payment just for that, plus deal with the head ache of cancelling before next month rolls around. This company is a complete MONEY SAP, and carefully orchestrated to make you lose money either way. Complete bull$#*! and total waste of my money and time. I'm still mad they got $200 from me and I'll never see it. Because like heck will I put myself through that again. Basically, thankful that so many BETTER clothes companies exist that don't need to earn their living by SCAMMING people out of their money.