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JustFab has a rating of 3.4 stars from 9,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 6th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I ordered a pair of shoes three weeks ago and have received zero updates about shipping or whether I'll be getting the package at all. Poor communication and the customer service chat doesn't give any answers. I don't even know if I can cancel the order for a refund at this point because it is so unclear what's going on.
The Items I purchased was beautiful! Great buys.
Will order again from JustFab
Hello Alberte,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.
Best Regards,
Clark
Finally got to use my credits! Nice and comfortable shoes!
Hello Kathya,
Thanks for your review. We are happy to know that you are satisfied with the quality. Have a great day!
Best,
Renz
I love my shoes. They have the right fit, look great and can be worn with just about anything!
Hello Karma-Jade,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Boots are pretty Lilac colour. Good for our rainy seasons here! Built in shine adds pizazz!
Hello Christine,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Fast shipping
Nice quality shoes
Very sturdy & so cute, looks just like the pics
Hello Michelle,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
The wait time can be a little annoying, and I wish they had more extra wide choices
Hello Toni,
Thank you for writing a review! We value your feedback on the product. Our Member Services Team will get in touch with you right away to assist you with your delivery concerns. Thanks!
Best,
Renz
Great experience with nice quality boots purchased.
Hello Jen,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great products, awesome price, fast delivery, perfect fits!
Hello Rebecca,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
The shoes are very comfortable and fashionable! Thank you so much!
Hello Dilnoza,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I bought these as a gift for my daughter's birthday. She loves them.
Hello Carolyn,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Returned items, no hassle and quick returning the money... thank you JustFab for great service
Hello Virgen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
Shoes, purse and dress are all poor quality items.
Hello Jessica,
Thank you for taking the time to leave your comments. We appreciate your feedback on the quality of our product and will respond as soon as possible. Our Member Services Team will respond as soon as possible to address your concerns.
Best,
Clark
Shoes not as expected. Will be returning all of them.
Hello Rhea,
Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Nice quality and wonderful designs i affordable prices
Hello Rashmi,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
No good experience with my size of shoes and yours
Hello Raisa,
We sincerely apologize if you are dissatisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
Product was provided in a timely manner and met my expectations.
Hello Yasheiva,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Very sturdy and durable. I do wish that it was a lil bit larger.
Hello Sonia,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Just as pictured! I love my shoes! Fast delivery too!
Hello Tammy,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great price. Excellent fit. Very comfortable.
What else do you need?
Hello Buel,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Bought 2 boots and they fit perfectly. Considering another pair
Hello Jennylyn,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Speedy shipping great products. Will continue to order
Hello Sabrina,
We are glad you are enjoying our products and the shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
In love...the style,fit, pricing, JustFab is awesome
Hello Misty,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I really like this shoes. Size and quality is perfect.
Hello Maryam,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I love shoes always have. Sale makes easier purchase exactly what want
Hello Vera,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Jennifer,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark