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JustFab has a rating of 3.4 stars from 9,126 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 6th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I ordered a pair of shoes three weeks ago and have received zero updates about shipping or whether I'll be getting the package at all. Poor communication and the customer service chat doesn't give any answers. I don't even know if I can cancel the order for a refund at this point because it is so unclear what's going on.
The items that are bought was for my birthday and I am very happy with all of them
Love there selection in shoes would definitely purchase again
Hello LuzAna,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Got my order really quick and was pleasantly pleased. Def worth the experience!
Hello Ashley,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Quick easy and great quality! Love JustFab! Definitely purchasing again
Hello Chastity,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Love all my items! Especially the triple bag setup.
Hello Chrystal,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Excellent prices and great customer service.
The variety is good.
Hello Sandra,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
Shipping was super fast and the boots are perfect.
Hello Stephanie,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I am very satisfied with the customer service, excellent quality products.
Hello Magaly,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
This site makes cancelling membership nearly impossible.
Hello Katherine,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you shortly to further assist you.
Best,
Dean
Friend recommended JustFab so glad I checked it out. Already brought 5 pairs to update my wardrobe.
Hello Jeanine,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have worn the sandals twice and they are already coming apart.
Hello Laura,
It is with great regret that we received your feedback regarding the item you purchase. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Very affordable, comfy, and cute. Great for my summer outfits
Hello Laquita,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
Over two weeks from order date to delivery. Seems like that is extra long.
Hello Shirley,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Overall good experience. Delivery was timely. Product same as pictured
Hello Wanda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I got a coat hat & bag and all of them are super cute n comfortable… fashionable
Hello Gina,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Very satisfied and faster than what I was expecting
Hello Chinel,
Thank you so much for the awesome feedback! We are happy to know that you love our service! Have a great day!
Best,
Renz
Every item ordered was too small and had to be given away.
Hello LeAnn,
Thank you for taking the time to let us know that you are not happy with our size and fit. Your feedback is essential to us, and we want to respond as soon as possible. Our Member Services Team will get back to you as soon as possible to address your concerns.
Best,
Clark
Poor service return labels, QR code doesn't work, therefore cannot package!
Hello Tonja,
Thanks for sending your review! Your feedback about returns and exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I loved the service received my order before Christmas.
Hello Shauntai,
Thanks a lot for the great feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I am very upset. Someone needs to find my 200 dollar order
Hello Donna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very satisfied with shoes at that special pricing.
Hello Lelia,
Thank you for the nice words that you said about our products and the promotions we have. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My ordeal was quickly rectified by JustFab. I greatly appreciate the support from this company.
Hello Tashima,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater to the needs of our members. Have a great day!
Best,
Mary
Justfab is the best! I love their styles of shoes and plus size clothing.
Hello Elizabeth,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
My boots arrived just in time and there so comfortable :))
Hello Jackie,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Lokneeca,
We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz