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JustFab has a rating of 3.3 stars from 9,116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Great Shoes! Very Comfortable! Fast and Efficient delivery too!
Will never purchase another pair of shoes again from this place bad customer service
Hello Adriane,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very knowledgeable and professional customer service.
Hello Felicia,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in us. Every day we are looking forward to serving you.
Best,
Mary
The entire experience went extremely smooth from beginning to end!
Hello Bug,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
Shoes don't fit at all and I sized up I'm so disappointed
Hello Jasmine,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Have not received the order which was supposed to arrive by 4 January
Hello Tasnim,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My dAughter lived her boots and i kn oi w im going to purchase more.
Hello Sonja,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Customer service sucks they don't listen too your issues
Hello Donna,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.
Best,
Zeth
I ordered 2 pairs of boots. The quality was amazing and they both are really stylish
Hello Rashanna,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
So comfy! Love the material and everything about my order!
Hello Mechell,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Never received my credit. For. Shoes. I sent back.
Hello Sharell,
Thank you for your feedback. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz
Ordering was easy. The boots were so beautiful and fit perfectly. Awesome price.
Hello Barbara,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Awesome clothes great price.,,,,,,,,,,,,,……….,,,……,,,,,,,,,….
Hello Kristina,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
…but not my calf size. Return went smoothly though.
Hello Kim,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My stuff kept getting lost? Shipping took forever.
Hello Lindsey,
Thank you for your review. Our Member Services Team will contact you right away to address your shipping concern.
Best,
Renz
Boots fitted just great very comfortable and affordable
Hello Nyeshia,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I bought three pairs of shoes, comfortable and run true to size, excellent quality.
Hello Clairol,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Thanks for making me panic abt the 50 something dollar fee ig
Hello Jocelyn,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Purchased with ease...very satisfying
Will do it again
Hello BJ,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Very happy and satisfied with the product great quality
Hello Marta,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We promise to continue manufacturing more beautiful products with good quality just for you!
Best,
Zeth
I placed an order in december and still haven't received my package
Hello Brittany,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Ordered three pairs of shoes (boots, sneakers). Super comfy
Hello Chanel,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love all 3 pair and so many more I've got from the site
Hello Annette,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Michelle,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary