- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustFab has a rating of 3.3 stars from 9,116 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Last 2 pair of boots I got in my regular size and they are extremely too big
My shoes pretty much fell apart after a few weeks. Embarrassing
Hello Jiya,
It is with great regret that we received your feedback regarding your shoes, A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
There is not a wide selection especially of traditional shoe styles
Hello Kristin,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Love the Shoes! Favorite place to shop they have everything you would want and need.
Hello Aracely,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Easy to order. Received shoes on time. Pleased with both pairs ordered.
Hello Teri,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I've used JustFab for a lot of cute accessories, like bags and scarves. Always nice quality!
Hello Amanda,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great winter boots. Good quality and very fashionable
Hello Andrea,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Never again. The shoes do not fit and they hit your bank for fifty bucks every month.
Hello Deborah,
Thank you for sharing your experience with our items and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Cute but unfortunately the quality is terrible. They don't hold form.
Hello Lucia,
Thank you for sharing your experience with the quality of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am very pleased with the look and quality of my purchase.
Hello Deborah,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I purchased 5 items and paid 7.00. Love being a part of this online subscription!
Hello Shannon,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Came early, fit perfectly, nice sales, and the style is great on me. Nothing but positivity.
Hello DeAsia,
We're glad you enjoy our unique styles and promos! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Product was of very good quality. It arrived within the estimated time period.
Hello Temi,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Fast delivery and friendly service well made Boots
Hello Trena,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The boots are amazing they were delivered so quick
Hello Sara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Easy to find what I needed and prices were awesome
Hello Faviola,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Great communication w/shipping...received oder quick! Boots look cute...good quality.
Hello Patsy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It was pretty easy little pricey I love ordering but gotta slow down
Hello Pauline,
We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Horrible and customer service really acted like they didn't care about my dissatisfaction
Hi Niki,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
My order still has not made it too me it's past the delivery time I want a refund
Hello Kamelia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes fit just right.
I received my order much faster that expected.
Hello April,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Great experience with good quality products l like it
Hello Manal,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Very bad experience, they charged me and never returned my money, a scam
Hello Francisca,
Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Awesome boots quality and timely shipping. I have been a customer for 3 years
Hello Tracey,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My order arrived in a timely manner and was exactly what I expected! Awesome boots
Hello Tonya,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Erica,
Thank you so much for taking the time to leave a review! We'd be happy to answer any questions you have concerning the sizes of the two pairs of boots you ordered. Our member services team will get in touch with you right away. Thanks!
Best,
Renz