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JustFab has a rating of 3.4 stars from 9,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Perfect! The boots fit just as labeled and are super comfortable.
Great shoes and accessories at not so tough on wallet prices
Hello Angela,
Thank you for choosing JustFab! We appreciate your feedback. We are happy to know that you are satisfied with our products. We will continue to keep our pricing as reasonable as we can for our valued members like you!
Best,
Bella
Still haven't received my order! Have been waiting a few weeks already!
Hello Liz,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
First purchase will definitely order again. Great styles and ordering was easy
Hello Stacy,
Thank you for choosing us! Glad to hear you did not encounter any troubles when you placed your order. We hope that you'll enjoy your first purchase!
Best,
Bella
Always get comfy, durable footwear. Reliable shipping
Hello Molly,
We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great quality and nice in actual.
I like the color.
Hi Irene,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Ordered shoes and they keep charging my charge 39.99
Hello Candace,
Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Jane
Really cute boots but all of them were too big on the ankles especially
Hello Kristina,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
All 3 pair of booties fit great and look awesome with my outfits.
Hello Kate,
Thank you for the great feedback on the products you ordered from us! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Allison
Till now I haven't received anything and know tracking making ur very confusing.
Hello Janet,
It is with great regret that we received your feedback regarding the status of your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Have not received package yet. Tracking says delivered?
Hello Shanaya,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Shoes are not true to size. I am very disappointed.
Hello Kantielle,
It is with great regret that we received your feedback regarding the item that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Great! I've had the shoes about a year now and they're perfect. Nothing wrong at all!
Hello Tyler,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
They sell cheap, ugly uncomfortable junk! I have never received anything of quality from JustFab.
Hello Cathryn,
Thanks for sending your review! Your feedback regarding our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I did not give permission to use my email go this purchase
Hello Brian,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your email concerns.
Best,
Bella
What can you say about all the bad reviews of your shop? I'm afraid it might happen to me.
Tip for consumers:
Study the sites and read all the bloggers message and reviews.
Shoes received are what I saw in the pictures online. Love them!
Hello Cassandra,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Fast and to get what you order from them just FIt right
Hello David,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Showed up fast. Perfect condition. Exactly as advertised.
Hello Anna,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I just love my boots and the experience getting them.
Hi Octavia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I love just fab, they are easy to use, and customer service is beyond great!
Hello Danyell,
Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!
Best,
Nelle
My mother really enjoyed the soft and comfortable slippers
Hello Chloe,
Wow! We love to hear your positive feedback! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Did not receive items. Wrong address. Postal service fault. …………………………………….
Hello Laura,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
Everything came on time and it was very easy to order
Hi Tonia,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I love them and my family loves their gift. Thank you Just Fab...
Hello Celine,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hi Megan,
Thank you for your amazing feedback about your shopping experience and we're glad that you love how the items fit. We are happy that we're able to provide the products that our members seek. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim