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JustFab has a rating of 3.4 stars from 9,101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
Very good experience. Site is easy to get around. Package was packed well.
Everything I ordered fits great and arrived quickly
Hello Christine,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Had a good experience with Just Fab. Timely shipping and love the point system.
Hello Angela,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
Price is good. Boots are beautiful, delivered on time. Great overall experience
Hello Sonia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Good communication
Excellent knowledge
Problem solver
Hello Mary,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Its been over 2 weeks since I returned merchandise for a refund and still haven't gotten it.
Hello Lois,
Thank you for taking the time to leave a review. Your feedback about the exchange process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Tried to get an exchange and error kept occurring every time.
Hello Dezaray,
Thank you for your review. Our Member Services Team will get in touch with you right away to assist you with the exchange process.
Best,
Renz
The wedge shoe is a little too tight and doesn't fit well.
Hello Pamela
Thank you for taking the time to leave a review. Your feedback about our sizing is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Great shoes was fast and easy transaction. Hope to buy again soon.
Hello Allan,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Good selection of shoes. Shipping was fast. Will buy from again.
Hello Kiana,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products, shipping, and selections.
Best Regards,
Clark
My order arrived on time and the items were exactly as displayed
Hello Shellyann,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
Fast and sweet service - great assist to your company!
Hello Julie,
Thank you for your inspiring review and for sharing this with others. It feels good that our members appreciate the effort that we put into making sure we provide the best services!
Best Regards,
Clark
Everything went just fine, order delivered as promised.
Hello Debra,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Good buys on sale. Great sizing. Would prefer if prices were in Canadian dollars
Hello Michelle,
Thanks for sending your review! Your feedback about our exchange rate is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love being a member! It makes my shoe shopping easier
Hello Jalisa,
We are glad you are enjoying our products and the VIP membership! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Flimsy material, poor quality. Wear 2-3 times and just throw away.
Hello Eunice,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Just what i was looking for, great fit and arrived on time
Hello Tanya,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I love those boot, there are one of the best shoes for fall
Hello Lynn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Shoes always delivered in a box and we'll taken care of. Thank you
Hello Angelic,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Sadly I loved the look just not made right and now being charged a monthly fee
Hello Alicia,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I DID NOT ORDER FROM THEM. They popped up on my bank statement. I've been trying to reach someone, with no success!
Hello Angela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Easy process of ordering merchandise. Receive order in a timely manner.
Hello Gail,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Comfortable looks good with all attire ordered two more pair in a different color for my daughters
Hello Gloria,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Quality of items was always decent. Styles became repetitive.
Hello Lyndsay,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Sheila,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz