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JustFab has a rating of 3.5 stars from 9,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Bought 2 boots from this site and I should've saved my money instead
Date of experience: January 5, 2023
Hello Canesha,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about your purchase.
Best,
Renz
I loved the service received my order before Christmas.
Date of experience: January 5, 2023
Hello Shauntai,
Thanks a lot for the great feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I am very upset. Someone needs to find my 200 dollar order
Date of experience: January 5, 2023
Hello Donna,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Product was provided in a timely manner and met my expectations.
Date of experience: January 8, 2023
Hello Yasheiva,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Did not receive items. Wrong address. Postal service fault. …………………………………….
Date of experience: September 28, 2022
Hello Laura,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
Your sizes run very small and that should be disclosed when buying shoes.
Date of experience: November 23, 2022
Hello Vickie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love your shoes and boots! Great pricing as well!
Date of experience: November 23, 2022
Hello Sherry,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Beautiful and comfortable shoes. I love that. Great customer service
Date of experience: November 23, 2022
Hello Vanessa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I love the quality of boots and they are true to fit!
Date of experience: November 23, 2022
Hello Sabrina,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Received my 3 pair of shoes in 4 days! True to size and inexpensive!
Date of experience: November 23, 2022
Hello Dajanae,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Excellent material and true size it fits very comfortable.
Date of experience: November 23, 2022
Hello Carolina,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Very happy with the selection
Looking forward to purchasing more boots
Date of experience: November 23, 2022
Hi Regina,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Tina
How do you join and what are the rules. They were not clear to me.
Date of experience: November 23, 2022
Hi Judy,
We truly apologize for your experience! Your feedback about the subscription is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Horrible bc nothing it's a good size everything run small!
Date of experience: November 22, 2022
Hello Valeria,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product size. Our Member Services Team will contact you right away.
Best,
Allison
I returned an order and they keep delaying it every day
Date of experience: November 23, 2022
Hi Lian,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
Beautiful boots and super comfortable. I will surely continue shopping here. At a very good price
Date of experience: November 22, 2022
Hello Natalia,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Fast shipping, fit perfectly, beautiful colors and materials
Date of experience: November 22, 2022
Hello Krystal,
Thank you for trusting us to be your source for top-quality items and great services. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
The item was tight on me even though I sized up already
Date of experience: November 22, 2022
Hello Dyvona,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
All boots fit perfectly and there super nice delivery was very fast
Date of experience: November 23, 2022
Hello Nidia,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I told multiple members in your chat and email that you send my package to a different address
Date of experience: August 21, 2022
Hello Nanncy,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I am thinking about my purchase and may end up returning one or both items.
Date of experience: November 23, 2022
Hello Hyacinth,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love a good pair of black loafers. These are perfect for me. Comfortable and stylish.
Date of experience: November 23, 2022
Hello Earlene,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The process is really simple and they have pretty good shoes
Date of experience: November 23, 2022
Hello Kim,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excellent experience. I don't know what else to say. Hope this meets the 50 characters required.
Date of experience: November 23, 2022
Hello Alice,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Tonja,
Thanks for sending your review! Your feedback about returns and exchanges is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth