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JustFab has a rating of 3.5 stars from 9,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Fast shipping. Great price. Good quality. Will definitely purchase again.
Date of experience: November 23, 2022
My experiences with Just Fab have all been wonderful.
Date of experience: November 23, 2022
Hello Suzannah,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Return//Exchange was a simple process. Drop off locally and had my shoes within 2 days.
Date of experience: November 23, 2022
Hello Corinne,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
It easy to shop but when the products arrived they were very bad quality.
Date of experience: November 23, 2022
Hello Krystal,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our products. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes I ordered fit great and arrived in a timely manner.
Date of experience: November 23, 2022
Hello Bonnie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Love the material,colors on clothes and shoes,perfect fit.
Date of experience: November 23, 2022
Hi Jennifer,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Wow this experience was amazing would do it all over again.love my purchase
Date of experience: November 22, 2022
Hello Cotly-Marie,
Thank you for sharing your great shopping experience.! It was really a pleasure doing business with you! Hope to hear more from you in the future!
Best,
Mary
Came as seen in the picture. Lovely footwear with quality leather. I love it.
Date of experience: November 22, 2022
Hi Chidumebi,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
The boots was very nice and looked beautiful my church family wanted to know where I got them from
Date of experience: November 22, 2022
Hello Cheryl,
JustFab, would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. Hope to hear more from you in the future!
Best,
Mary
Easy enough to order, but this pullover fleece runs quite short.
Date of experience: November 26, 2022
Hello Nan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great customer service and product are good quality
Date of experience: November 26, 2022
Hello Jenifer,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
The quality is very poor. It leaves furry parts all over.
Date of experience: November 25, 2022
Hello Edna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the apparel options and skip policy. It is super convenience shopping.
Date of experience: November 25, 2022
Hello January,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
My sandals were very sloppy… one was way bigger than the other… poorly made
Date of experience: October 1, 2021
Hello Mary,
Thank you for writing a review! We are sad to know that you are not happy with our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
The agent was very helpful and answered all of my questions.
Date of experience: February 1, 2023
Hello Mattie,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
Everyone is asking me where I got this winter jacket from keeping it a little secret for myself.
Date of experience: February 1, 2023
Hello Niki,
Thank you for the kind words that you've said about the jackets we have online. We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
My return was fast and I had a great experience. Thanks
Date of experience: February 1, 2023
Hello Erika,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
My problem was solved with efficiency and friendliness.
Date of experience: November 23, 2022
Hello Molly,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Great as always enjoy buying from Just Fab get the order in reasonable time.
Date of experience: February 1, 2023
Hello Liz,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I absolutely love my new boots! They are comfortable but also very fashionable!
Date of experience: November 23, 2022
Hello Katlin,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Shipping was fast! The boots are packaged well and made of good quality. LOVE!
Date of experience: February 6, 2023
Hello Maicie,
Thank you for the great feedback! It feels good that our members appreciate the effort we put into ensuring we provide the best quality products and services!
Best,
Mary
Fast shipping, high quality product, great $10 deal
Date of experience: February 1, 2023
Hello Brynn,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I purchased 8 pairs of boots and received them much sooner than expected.
Date of experience: February 1, 2023
Hello Judith,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The shoes are true to size, good quality and very cute
Date of experience: November 23, 2022
Hello Julie,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
My orders came fast and I got a good discount from the vip pass
Date of experience: November 24, 2022
Hello Amannie,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Cameal,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia