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JustFab has a rating of 3.5 stars from 9,756 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Fast shipping, good quality shoes for the price! Look forward to purchasing more.
Date of experience: November 23, 2022
Hello Shae,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Charged credit card without any notice.
Used site once.
Date of experience: July 4, 2020
I love the shoes and they were true to size will purchase from again. :)
Date of experience: November 23, 2022
Hi Shani’ya,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Wonderful I really loved my boots. Can't wait to wear them
Date of experience: November 22, 2022
Hello Markelle,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
Warm adorable shoes runs a bit small, the next size up works perfect w/thick socks
Date of experience: November 22, 2022
Hello Kerry,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will reach out to you right away.
Best,
Allison
Well pleased.
Professional customer services and done in a timely manner.
Date of experience: November 22, 2022
Over two weeks from order date to delivery. Seems like that is extra long.
Date of experience: January 6, 2023
Hello Shirley,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Justfab is one of the most trust sites... quick shipping time. And their products are true to size.
Date of experience: June 1, 2020
Hello Desiree,
Thank you for sharing your wonderful shopping experience with us! We love to hear that your order fits well! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
I will always purchase from JustFab. Timely shipping. Best items/Product
Date of experience: May 17, 2023
Hello Tonetta,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Well worth the money I spent my daughter loves them
Date of experience: November 27, 2022
Hello Sabrina,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Delivery was very fast and the boots fit perfectly
Date of experience: November 26, 2022
Hello Kelechi,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Fit perfectly can't wait to see how fall selection will look.
Date of experience: October 4, 2021
Hello Denisha,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Was pleasant only things is ur promo code can be a bit confusing when applying
Date of experience: November 26, 2022
Hello Shawnt,
Thank you for taking the time to share your positive feedback! We want you to know how much we appreciate you doing business with us We hope to hear more from you in the future!
Best,
Mary
The shoes are cheaply made and took too long with me paying express delivery
Date of experience: November 26, 2022
Hello Yolanda,
Thanks for sending your review! Your feedback about our product quality and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I'm very satisfied with everything I have ordered from just fab
Date of experience: November 26, 2022
Hello Christine,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Justfab has been so easy to shop and exchange items. I love my boots! All 6 pair! Lol
Date of experience: November 26, 2022
Hello Amy,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Very pleased with product's
They were exactly what I ordered
Date of experience: November 25, 2022
Hello Korn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Just Fab always delivers excellent quality products.
Date of experience: November 24, 2022
Hello Dawn,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
My boots!
Run little tight bought 9 1/2
Exchange for size 10 great fit.
Date of experience: November 25, 2022
Hello Verneila,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Love the selection of boots. They fit well and are very comfortable.
Date of experience: November 28, 2022
Hello Alexis,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Fast service and quality product
Love it will be going back to purchase very soon
Date of experience: February 20, 2023
Hello Leerow,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Loved all my boots exactly what I was looking for!
Date of experience: February 19, 2023
Hello Catalina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I have brought 12 prs.of boots from JustFab and love every one of them.
Date of experience: September 1, 2020
Hello Dianna,
Wow! Thanks for the great feedback! Glad to hear you love all your purchases! Have a great day!
Best,
Nelle
Had to call customer service and they were disrespectful.
Date of experience: September 1, 2020
Hello Alisha,
Thank you for writing a review! We are sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Sandeep,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia