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JustFab has a rating of 3.5 stars from 9,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Lots of fun, fashionable shoes to chose from! Great quality!
Date of experience: February 1, 2023
This is a system set up to rob people of their money
Date of experience: June 7, 2022
Fast and easy no problem just needs a better selection of shoes
Date of experience: July 15, 2022
Hello Delyce,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
It's over a month!, and I'm yet to get my order. What's going on?
Date of experience: July 15, 2022
Hello Aanu,
It is with great regret that we received your feedback regarding your shipment. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Ordered 2 months ago, was charged and still haven't received my purchase!
Date of experience: July 15, 2022
Hello Laura,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Some of the items ordered were very off in sizing & description. I had to donate them.
Date of experience: November 12, 2021
Hello Jessica,
Thanks for writing a review regarding our sizing. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
Ordered and received in a few days!
Great experience!
Date of experience: April 1, 2023
Hello Adriana,
What an amazing review! We appreciate your feedback about the merchandise and the delivery! We always strive to provide the best service for members like you! Keep rocking your merchandise!
Best,
Bonnie
Ordered a cute top and had it delivered to my home.
Date of experience: April 1, 2023
Hello Rachel,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Bonnie
Experience was fine. Just not that pleased with the products.
Date of experience: April 1, 2023
Hello Judith,
We thank you for leaving a review about the merchandise and for sharing your experience. Your feedback is important to us, and we hear you. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
Wrong sizes and no one who speaks french. Very disappointed!
Date of experience: July 15, 2022
Hello Anick,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Received all of my items in a timely manner and everything fit me so well!
Date of experience: April 1, 2023
Hello Jessica,
It’s great to read your feedback about the merchandise and the delivery, and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Bonnie
Love product and brand. The monthly drops are consistent with what I look for every month.
Date of experience: April 1, 2023
Hello Katelyn,
Wow! Thank you for the great feedback about the merchandise and the brand! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Bonnie
Not sure what this person bought with my information. Hope she rots in hell.
Date of experience: April 1, 2023
Hello Nancy,
We appreciate you taking the time to write a review. We appreciate you bringing this to our attention. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Always what I expect. Delivered to my house fast. Quality of product is worth the price.
Date of experience: February 19, 2023
Hello Louise,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I bought the black boots for my niece and she loves them
Date of experience: February 19, 2023
Hello Maxine,
Thank you for taking the time to share your awesome review! We’re glad your niece is enjoying her boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I almost never return the shoes. Only reason would be due to me picking wrong shoe heel height.
Date of experience: February 21, 2023
Hello April,
Thank you for bringing this to our attention. Your feedback about the product you got from us will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I have yet to receive any notice that they are shipped and it has been a month
Date of experience: February 2, 2023
Hello Kylee,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Very fast shipping and excellent prices.will shop with them again
Date of experience: February 2, 2023
Hello Robin,
We are glad you are enjoying our products and shipping process! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Nice quality and wonderful designs i affordable prices
Date of experience: January 8, 2023
Hello Rashmi,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Just as pictured! I love my shoes! Fast delivery too!
Date of experience: January 8, 2023
Hello Tammy,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great price. Excellent fit. Very comfortable.
What else do you need?
Date of experience: January 8, 2023
Hello Buel,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Excellent quality and design it will make me purchase more in the future
Date of experience: July 15, 2022
Hello Chona,
Thank you so much for your feedback and for sharing this with others that you like our quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
All sizes I wanted were available. Easy checkout. Fast shipping
Date of experience: July 1, 2021
Hello Bonnie,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Easy order and nice products I have not yet been disappointed with anything I've ordered.
Date of experience: July 1, 2021
Hello Gladys,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Everything I have ordered so far has stood up to my expectations.
Date of experience: July 1, 2021
Hello Diane,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Pamela,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth