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JustFab has a rating of 3.5 stars from 9,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Read reviews and said runs small. Went up half size. Still very tight in the toe area
Date of experience: August 8, 2022
I have not received my order,...••••••••••••••••••••••••••••••••°°••
Date of experience: August 8, 2022
Hello Kelly,
Thank you for taking the time to leave a review. Your feedback that you have not received your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Bought a lot of my christmas items and everyone loved them quick delivery too!
Date of experience: January 5, 2023
Hello Monica,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. Have a fantastic day!
Best,
Lia
Looks just like picture, fit beautifully, comfortable, arrived in a timely manner.
Date of experience: January 5, 2023
Ordered weeks ago and still have not received my order.
Date of experience: August 8, 2022
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you still haven't received your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Pretty bad, l haven't received the merchandise yet since after purchase
Date of experience: August 8, 2022
Hello Elda,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Order comes on time or before and shoes always looking amazing
Date of experience: August 8, 2022
Hello Ebonie,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
Love your clothes! Cannot send much info for I am taking care of a sick parent right now!
Date of experience: August 8, 2022
Hello Parker,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your clothes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Most items I've received are just low quality fast fashion. It is not what I want to purchase
Date of experience: August 8, 2022
Hello Saren,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was very easy to put the order in. I had no problems.
Date of experience: August 8, 2022
Hello Julianne,
Thank you for the positive feedback! We are happy to know that you're satisfied with your shopping experience! Hope to hear more from you in the future!
Best,
Allison
Only 2 out of the various shoes I bought fit me, truly disappointed.
Date of experience: August 8, 2022
Hello Migueliza,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love them fit perfectly. So cute. Great price. Going to get a pair in pink
Date of experience: August 8, 2022
Hello Elena,
Thank you for the great feedback on the products you purchased from us! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in JustFab!
Best,
Allison
Shows running small or not having anything I like in stock
Date of experience: April 22, 2022
Hello Carlotta,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very good experience shopping with just fab i love the shoes
Date of experience: July 15, 2022
Hello Cynthia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Miguel was helpful. And resolved my issue quickly.
Date of experience: July 15, 2022
Hello Maida,
We are so glad to know that you are satisfied with the help that was given by Miguel! We will definitely relay this review to the whole team to let everyone know of your positive experience! Your feedback about our return and exchange is also important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
Quick delivery, great prices, Excellent customer service!
Date of experience: May 1, 2020
Hello Leeann,
Awesome! Thank you! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. It is also great to hear that you received your order on time.
Best,
Nelle
They were great to wear and many compliments Recommended your brand
Date of experience: July 15, 2022
Hello Loretta,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Representative was very professional and helpful. Order came on time
Date of experience: July 15, 2022
Hello Dione,
Thank you so much for the awesome feedback! We are happy to know that you love our services! Have a great day!
Best,
Renz
I was not informed of any club and they owe me money.
Date of experience: April 2, 2020
Hello Debra,
We are sorry to hear about your negative experience with our VIP program. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
I had a great experience! Friendly and helpful representatives, nice shoes..
Date of experience: April 1, 2020
Hello Nneka,
Awesome! Thank you for sharing your fabulous experience with us! We sincerely appreciate you doing business with JustFab! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
My leggings are soft and not tight at all. Wonderful purchase.
Date of experience: April 1, 2020
Hello Margaret,
Wow! Thanks for writing your feedback! We are happy to hear that you're comfortable with your leggings! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
Terrible experience where no transparency in there
Date of experience: April 19, 2022
Hello Gauri,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Fast delivery, shoes and clothes of very good quality. I like it a lot.
Date of experience: December 7, 2022
Hello Belen,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
JustFab always has a great shoe/boot when I need them for whatever occasion.
Date of experience: December 7, 2022
Hello Charlesetta,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Ordered 4 pairs. None of them fit. Order 1 size up!
Date of experience: December 7, 2022
Hello Stacey,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Bryanny,
Thank you for taking the time to leave a review. Your feedback about the sizing of our products is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark