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    JustFab

JustFab

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Overview

JustFab has a rating of 3.5 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 14 hours

Positive reviews (last 12 months): 61.9%
Positive
1,061
Neutral
95
Negative
559
View ratings trends
222
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How would you rate JustFab?
Top Positive Review

“Good deal, great experience”

Jessica G.
12/16/24

I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“Scam”

Stephon S.
11/19/24

This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.

Date of experience: 11/9/24
See critical reviews

Reviews (9,753)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1103) vip membership (232) credit card (217) vip member (176) shopping experience (63) right size (44) return policy (44)
Thumbnail of user lilya119
Pennsylvania
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Package arrived on time and I got a free gift! Very satisfied

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lily,

Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!

Best,
Renz

Thumbnail of user sandrac2194
New York
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Satisfied with the experience. I would do it again.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sandra,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our services.

Best Regards,
Clark

Thumbnail of user amyh1924
Georgia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

The shoes are so cute. They run a size small if you have wide feet.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Amy,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user selmas21
California
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

All my items were well delivered in a timely fashion everything was good.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Selma,

On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!

Best regards,
Chad

Thumbnail of user berryh27
Massachusetts
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

I'll never ever buy shoes from anywhere else! Best quality and most beautiful styles :)

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Berry,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user palakp8
Canada
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Very disappointed. Asking for review when I still didn't receive order yet.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Palak,

It is with great regret that we received your feedback regarding the status of your order. A representative from our Member Services Team will contact you right away to help you.

Best,
Lia

Thumbnail of user chanelj17
Colorado
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Great prices, good quality fabulous choices, super fast shipping!

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Chanel,

Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

Best,
Ivy

Thumbnail of user carolyng647
Arizona
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

I bought these as a gift for my daughter's birthday. She loves them.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Carolyn,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user veraw79
Maryland
2 reviews
0 helpful votes
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June 16th, 2022
Verified purchase

I love shoes always have. Sale makes easier purchase exactly what want

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Vera,

We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user lokneecam
Pennsylvania
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

The items that are bought was for my birthday and I am very happy with all of them

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Lokneeca,

We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user tessm74
Kansas
2 reviews
0 helpful votes
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June 17th, 2022
Verified purchase

Bought a pair of tennis shoes. Slightly too small. The exchange process was free and super easy.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Tess,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user glendaw167
Virginia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Excellent, comfortable, affordable, and easy to order.

Date of experience: June 16, 2022

Thumbnail of user renza1
Renz A. – JustFab Rep

Hello Glenda,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user albertel2
Pennsylvania
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

The Items I purchased was beautiful! Great buys.
Will order again from JustFab

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Alberte,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product and services.

Best Regards,
Clark

Thumbnail of user laquitaj5
Virginia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Very affordable, comfy, and cute. Great for my summer outfits

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Laquita,

Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.

Best Regards,
Clark

Thumbnail of user krystalo42
California
1 review
0 helpful votes
  • Send Message
March 8th, 2023
Verified purchase

Fast delivery and easy ordering! Good quality merchant.

Date of experience: March 8, 2023

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Krystal,

We are glad you are enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user tonia204
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

The wait time can be a little annoying, and I wish they had more extra wide choices

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Toni,

Thank you for writing a review! We value your feedback on the product. Our Member Services Team will get in touch with you right away to assist you with your delivery concerns. Thanks!

Best,
Renz

Thumbnail of user jessicah1916
New Jersey
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Shoes, purse and dress are all poor quality items.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jessica,

Thank you for taking the time to leave your comments. We appreciate your feedback on the quality of our product and will respond as soon as possible. Our Member Services Team will respond as soon as possible to address your concerns.

Best,
Clark

Thumbnail of user virgenr3
Massachusetts
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Returned items, no hassle and quick returning the money... thank you JustFab for great service

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Virgen,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.

Best Regards,
Clark

Thumbnail of user shellyb145
Texas
2 reviews
0 helpful votes
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December 7th, 2022
Verified purchase

Easy ordering and delivery did. Ot take very long.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Shelly,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user tonyar197
New Jersey
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Will buy again service, different reading where good quality

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Tonya,

Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.

Best Regards,
Clark

Thumbnail of user rheas39
Ohio
1 review
0 helpful votes
  • Send Message
June 16th, 2022
Verified purchase

Shoes not as expected. Will be returning all of them.

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Rhea,

Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user rachaelp98
Colorado
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Great products, I am pleased‼ My new outfits will be so cute.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Rachael,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you enjoy our product.

Best Regards,
Clark

Thumbnail of user dayleu
Colorado
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Site is easy to use and there was a great selection.

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Dayle,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user byerss2
Virginia
2 reviews
0 helpful votes
  • Send Message
June 17th, 2022
Verified purchase

Loved my shoes and accessories. I got so many compliments on those earrings.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Sharon,

We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!

Best,
Zeth

Thumbnail of user idaliac10
Virginia
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Excellent and wonderful fast shipping experience. More of low-heeled shoes need to be enriched

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Idalia,

We are glad you are enjoying our products and shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 14 hours

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