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JustFab has a rating of 3.5 stars from 9,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Every item ordered was too small and had to be given away.
Date of experience: June 16, 2022
Hello LeAnn,
Thank you for taking the time to let us know that you are not happy with our size and fit. Your feedback is essential to us, and we want to respond as soon as possible. Our Member Services Team will get back to you as soon as possible to address your concerns.
Best,
Clark
Boots are pretty Lilac colour. Good for our rainy seasons here! Built in shine adds pizazz!
Date of experience: June 16, 2022
Hello Christine,
We're glad you enjoy our unique styles! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very satisfied with shoes at that special pricing.
Date of experience: June 16, 2022
Hello Lelia,
Thank you for the nice words that you said about our products and the promotions we have. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Speedy shipping great products. Will continue to order
Date of experience: June 16, 2022
Hello Sabrina,
We are glad you are enjoying our products and the shipping process! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Very satisfied and faster than what I was expecting
Date of experience: June 16, 2022
Hello Chinel,
Thank you so much for the awesome feedback! We are happy to know that you love our service! Have a great day!
Best,
Renz
Not happy about the Charge / credit with this busy month.
Date of experience: December 7, 2022
Hello Martha,
Thank you for taking the time to leave a review and your feedback about our skip-the-month feature is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
A lot of choices, smooth ordering process. Order came in quick!
Date of experience: December 7, 2022
Hello Sadie,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Everything was great. My boots are fantastic, and I loved them.
Date of experience: December 7, 2022
Hello Valentina,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Date of experience: June 16, 2022
Hello Rekha,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your return label concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Easy to use, customer service has always been prompt but seldom needed.
Date of experience: December 7, 2022
Hello Pamla,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
This company is just a scam. The products are dollar tree quality at department store prices.
Date of experience: December 7, 2022
Hello Regina,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was a pleasure shopping on justfab. They always have pretty shoes and caters to my foot size.
Date of experience: December 7, 2022
Hello Lanell,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Great experience as usual. Always a pleasure to shop with you
Date of experience: December 7, 2022
Hello Kimberley,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The boots are always a hit. I never return and looks for more each month.
Date of experience: December 7, 2022
Hello Denise,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My experience has been great...Thank you JustFab!@@
Date of experience: December 6, 2022
Hello Martha,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Wonderful prices, quality, style on boots and shoes
Date of experience: December 6, 2022
Hello Annette,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Very knowledgeable and professional customer service.
Date of experience: January 5, 2023
Hello Felicia,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in us. Every day we are looking forward to serving you.
Best,
Mary
Justfab used to have better shoes, now most of them are really ugly in my opinion..
Date of experience: January 5, 2023
Hello Liz,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love my shoes! Came in good condition and they are exactly what is displayed on the site
Date of experience: August 8, 2022
Hi Yolanda,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Everything was as described. Fast shipping and a good value!
Date of experience: August 8, 2022
Hello Jena,
We are glad you are enjoying our shipping and pricing! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Shoes looked a lot better online but was low quality not well made
Date of experience: January 8, 2023
Hello Ashley,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered 2 pairs of boots. The quality was amazing and they both are really stylish
Date of experience: January 4, 2023
Hello Rashanna,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
So comfy! Love the material and everything about my order!
Date of experience: January 4, 2023
Hello Mechell,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Great deals on good quality shoes! Love every pair!
Date of experience: January 8, 2023
Hello Fadzayi,
We are glad you are enjoying our products and promos! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Valeria,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz