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JustFab has a rating of 3.5 stars from 9,751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 hours
I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Always lots of choices, fast shipping, good quality for the money and very well packaged
Date of experience: June 20, 2022
Hello Trish,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
The items are fabulous and I appreciate their return policy.
Date of experience: June 20, 2022
Hello Michelle,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Do not wasted your money buying anything from this site. Also, the vip ploy is a scam.
Date of experience: June 19, 2022
Hello Hailey,
Thank you for writing a review! We would love to assist you further with the concern you had with the quality of our products. A representative from our Member Services Team will email you right away!
Best,
Dean
The shoes fit just right.
I received my order much faster that expected.
Date of experience: December 10, 2022
Hello April,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Beautiful shade of green shoes to match an outfit I love. Delivered in a timely fashion.
Date of experience: June 19, 2022
Hello Phyllis,
We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
Always a positive experience with justfab from the very beginning
Date of experience: June 19, 2022
Hello Rachelle,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab! We hope you will always have a fabulous experience with us in the future!
Best,
Allison
It is always the best quality and exactly as pictured. I cannot stop shopping!
Date of experience: December 10, 2022
Hello Melissa,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Everything was good and I received all my order with no problem
Date of experience: June 19, 2022
Hello Gloria,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I love my shoes they are comfortable and arrived on time
Date of experience: June 19, 2022
Hello Katrina,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Got these to match a 70s style dress for my graduation in May, and they're perfect!
Date of experience: December 9, 2022
Hello Jakayla,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I like these shoes a lot. Great quality for the price
Date of experience: December 9, 2022
Hello Ann,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Very disappointed
Status say DELIVERED but is not true. Can't find my package anywhere I'm totally upset with this ser
Date of experience: December 8, 2022
Hello Paola,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I spent $10 and got boots that will last for years to come!
Date of experience: December 8, 2022
Hello Johnnie,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At JustFab, we try our best to provide the best service and unique style at an affordable price!
Best,
Mary
Ordered two pairs of sandals and both were too small
Date of experience: August 9, 2022
Hello Marlene,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Same beautiful as in the picture, I love my boots. Perfect heal very comfortable
Date of experience: January 5, 2023
Hello Elena,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I'm always satisfied with my justfab orders. The customer service is great too.
Date of experience: August 10, 2022
Hello Tasha,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I been shopping for years. Good quality and easy to order….
Date of experience: January 5, 2023
Hello Carmen,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
They're exactly what I ordered and great quality also
Date of experience: August 9, 2022
Hello Stacey,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
All items arrived quickly and were the perfect fit
Date of experience: January 5, 2023
Hello Lachrisha,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
The coat is okay. It's just a slightly cheaper looking quality than I expected.
Date of experience: January 5, 2023
Hello Janelle,
We regretfully note that we have received your comments regarding the item that you got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Items came in time for Christmas and always get exactly what you saw on line.
Date of experience: January 5, 2023
Hello Felicia,
Thank you for taking the time to share your positive feedback on your order! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Loved all my items. Everything fit very well. I will be shopping again
Date of experience: August 8, 2022
Hello Kayla,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
They sent two right shoes and won't fix it took i send them back
Date of experience: August 8, 2022
Hello Alexis,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Excellent customer service and good quality of the products.
Date of experience: August 8, 2022
Hi Rebeca,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Mariya,
Member satisfaction is our top priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!
Best,
Allison