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    JustFab

JustFab

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Overview

JustFab has a rating of 3.5 stars from 9,749 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 3rd among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 14 hours

Positive reviews (last 12 months): 61.9%
Positive
1,059
Neutral
95
Negative
558
View ratings trends
222
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How would you rate JustFab?
Top Positive Review

“Good deal, great experience”

Jessica G.
12/16/24

I purchased a womens Columbia ski jacket in good condition for under $16 and received excellent customer service from the seller. This was my first time using the site but rest assured I will do so again!

Date of experience: 12/6/24
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Top Critical Review

“Scam”

Stephon S.
11/19/24

This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.

Date of experience: 11/9/24
See critical reviews

Reviews (9,749)

Rating

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Reviews that mention popular keywords

customer service (1103) vip membership (232) credit card (217) vip member (176) shopping experience (63) right size (44) return policy (44)
Thumbnail of user veronicas620
North Carolina
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Buena calidad, rapidez de entrega y buen precio. Recomendable 100%

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hola Verónica,

¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por ofrecer a nuestros valiosos miembros productos de la mejor calidad y asequibles. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!

Saludos,
Chad

Thumbnail of user mariselac32
Texas
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

Me encanto mi pedido las botas venia bien, estan muy bonitas

Date of experience: December 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Marisela,

Increíbles comentarios! ¡Fue realmente un placer hacer negocios con usted! ¡Gracias por elegir nuestros artículos! ¡Esperamos que siempre tenga una experiencia fabulosa con nosotros en el futuro!

Best,
Mary

Thumbnail of user ednyc
Florida
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Calidad de producto, rápida entrega, gran variedad

Date of experience: June 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Edny,

¡Impresionante! ¡Nos complace que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de brindar los mejores productos y servicios! ¡Qué tengas un lindo día!

Best,
Renz

Thumbnail of user aidac55
Puerto Rico
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

LOS ZAPATOS BAJITOS LO PEDI WEITH Y ME LLEGARON NORMALES, PERO APARTE DE ESO MUY CONTENTA CON EL SER

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hola Aída,

¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!

Mejor,
Renz

Thumbnail of user rominag6
Florida
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

Me gustaron los zapatos y muy rápida la entrega, muchas gracias

Date of experience: February 17, 2023

Thumbnail of user chada40
Chad A. – JustFab Rep

Hola Romina,

¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tus zapatos! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!

Atentamente,
Chad

Thumbnail of user xiomarao11
California
1 review
0 helpful votes
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December 11th, 2022
Verified purchase

Me encanto mi producto estoy muy contenta muchísimas gracias

Date of experience: December 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hola Xiomara,

¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!

Saludos,
Chad

Thumbnail of user jaquelines26
Florida
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

Por primera vez que compro me gusto la calidad de los zapatos

Date of experience: December 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jaqueline,

¡Gracias por la genial retroalimentación! ¡Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad!

Best,
Mary

Thumbnail of user anao121
New Jersey
0 reviews
0 helpful votes
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January 19th, 2022
Verified purchase

LOS ZAPATOS SON DE BUENA CALIDAD Y SUPER COMODOS, SUS MODELOS SON SUPER A LA MODA

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hola Ana,

Gracias por una reseña tan maravillosa! Siempre nos esforzamos por establecer un estandar con la calidad y el ajuste de nuestros productos y nos alegra saber que te gustan.

Mejor,
Cathy

Thumbnail of user yanickam
Illinois
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Fullfilled Fullfilled Fullfilled Fullfilled Fullfilled Fullfilled

Date of experience: July 2, 2023

Thumbnail of user maryl2745
Mary L. – JustFab Rep

Hello Yanicka,

Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user cynthiab28
Washington
1 review
1 helpful vote
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August 25th, 2015

1

Date of experience: August 25, 2015

Thumbnail of user ericaj76
Arizona
1 review
0 helpful votes
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January 27th, 2020

Go vfyvv guy h gsgjfhvigudydhdyuduyoxoiuufigxozitzitzititdirzitzitzitsitsitstizisiitditshdkditditditeixitsfi

Date of experience: January 23, 2020

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Erica,

We love our members and we value your business. We want to thank you for giving us the opportunity to serve you. Our Member Services Team is always open to hearing feedback from you. Thank you!

Best,
Ivy

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 14 hours

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