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JustFab has a rating of 3.4 stars from 9,081 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery, and timely manner. JustFab ranks 5th among Shoes sites.
Proactively asks for customer feedback
This company responds to reviews on average within 10 hours
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats. I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit. Shipment #*******379
I've been trying to see when it's coming and it was ready to ship on 9/13. It's 9/23 and I'm still waiting for it to ship. I had them before and am really sad now because I usually had it by now.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered a size 7 bootie, and they sent a size 11?! I have been a JustFab customer for 8 years now, and have never had an issue ordering. I used a VIP credit for this order.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello TJ,
Thank you for reaching out to us about your order. We sincerely apologize for the error in sending you an incorrect size. We understand how frustrating this must be, especially after being a loyal JustFab member for years without any issues. Your satisfaction is very important to us, and we want to assure you that we take this matter seriously. We will send you a direct message now to address this promptly.
Best,
Allison
I like JustFab. The quality of their products is excellent, and their service is excellent. I needed to make an exchange for size, and it was an extremely easy process.
I ordered 3 pairs of Bruno shoes. 2 pairs for me and one for a friend. He normally wears a 10 but even my 9.5 shoes I ordered was way too big for him and I.
Hello Mark,
Thank you for reaching out to us regarding your order. We're sorry to hear that the sizes didn't fit as expected for both you and your friend. We understand how disappointing it can be when shoes don't fit properly, especially after making a special order. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
They are a wonderful boot it was just a 1/2 size to big I usually wear 6 1/2 but a size 6 would have been perfect. So now I have a pair of boots I can't wear 😞😞😢
I ordered my daughter a pair of fuzzy slippers, and I ordered them too large. I needed to exchange them for a smaller size. I was able to easily schedule the return and exchange through the app.
Keep asking for review after already wrote one. You have to make sure to skip the month every month. You cant cancel online and had to call to cancel.
Hello Michelle,
We're so sorry to hear about your frustrating experience with our website and cancellation process. We understand how frustrating it can be when things don't work smoothly, especially when it comes to managing your membership. We're committed to providing a seamless and user-friendly experience for all our members. We'll investigate this matter further to understand what happened and make the necessary improvements to our website and cancellation process. We appreciate your feedback and will use it to improve our service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The experience was a bit rough. Clicked an ad on Facebook and it took me to the website but when I added the shoes to the cart it showed regular price. Customer service was very delayed in that when the chat was going on hours would go by before any response. After three days of fumbling around the promo price populated and I completed my purchase. I don't think I will continue the membership beyond the trial. I'm not confident in the customer service or the validity of the product. When the package arrived I was hesitant as to if the product was genuine because the box was damaged and the website showed brunomarcshoes.com instead of brunomarc.com.
Have been looking at these style of shoes for some years. These are the first pair of brown dress sneakers I have purchased. Overall, I like the look though at first glance they are cheap looking, especially the shoe strings. Next is the fit. I bought a size larger because I wear thicker socks. The sizes run small and won't work with thick socks.
I bought two pair of flat suede booties. The quality and cut of the boots were fantastic. Economically I couldn't have done better anywhere else. Can't wait to wear them.
Made a purchase this month, it did take longer than usual to arrive but had to return item as it was small/ill fitting. Return process was easy and convenient
Hello Sharifa,
It's great to read your feedback about Yitty and we appreciate you taking the time to share your awesome experience with our return process! We aim to provide the best service to every member!
Best regards,
Chad
I don't love the auto charge. I don't always remember to cancel since life gets busy. I was looking for items to spend my 4 accrued credits on but the shipment has been delayed.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Aeryn,
Thank you for taking the time to write to us and express your thoughts regarding our VIP program and your order. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Had issues where the item never even shipped so I had to cancel and reorder and it's still really delayed, I usually don't mind but it's a little frustrating to deal with
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Cinthia,
It is with great regret that we received your feedback regarding your purchase. I apologize for the inconvenience caused by the slow shipping. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
My order was expedited…the earrings broke when I tried to put them on. The shoes came a WEEK LATE. My original order was supposed to take 14 BUSINESS DAYS‼ When I placed my order it said 2-3 business days. Justfab apologized said their website needed to be updated and gave me over night shipping…THAT STILL TOOK A WEEK! AND ARRIVED LATE! This is a horrible experience not the same Justfab from years ago. In the age of Amazon…this is unacceptable.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Purvis,
We're really sorry to hear about the shipping delays and the issues with your order. It's incredibly frustrating when you don't receive your items as expected, especially with expedited shipping and when they arrive damaged. We understand how disappointing it can be when the experience doesn't match what you've had in the past, especially with the convenience we've come to expect from other retailers. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth
I only received 1 of 8 pair of shoes. When I emailed, I learned that is no longer a form of communication. Then I called and it was almost 2 hours before I got a return call.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Shandrika,
We are really sorry to hear about the trouble you've had with your order and the communication challenges you've faced. It's frustrating to receive only part of your order and to experience long wait times for a return call. This is not the level of service we aim to provide. Your feedback is important, and we're committed to improving our communication and service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
My feet are not wide by any means and I've never had to wear a wide fit shoe. This sandal, however, fits extremely tight to the point that I can't even slide my small feet in.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Mark,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that the sandals you purchased are fitting uncomfortably, even though you don't typically need wide-fit shoes. It's disappointing when a product doesn't meet your expectations, and we understand how frustrating it can be to encounter such issues. We will send you a private message now so we can address this matter promptly.
Best,
Allison
I placed an order on 8/5/24. It is now 8/26/24 and I have not received it. I haven't received any updates or notifications about the status of my order.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jazmine,
We're really sorry to hear that you're still waiting for your order. That's incredibly frustrating, especially when you've been waiting for so long without any updates. It's understandable to feel anxious and upset when you don't have any information about the status of your order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Never received my boots and have been trying to get ahold of someone about it and have been charged a second charge without even receiving my first shipment
Hello Laci,
We are so sorry to hear about the issues you've experienced with your order. We understand how frustrating it is to not receive your order and to be charged twice. We are committed to providing a smooth and reliable shopping experience for all our members, and we are deeply sorry that we have fallen short in this case. We will investigate this matter immediately to understand what happened and ensure that you receive your boots and that the duplicate charge is rectified. We value your business and will do everything we can to resolve this situation as quickly as possible. We'll reach out to you via email as soon as possible to assist you further.
Best,
Bonnie
I wanted a pair of hot pink construction boots. Similar to timberlands boots but they never have my size in the color I wanted. But Just Fab did and I love the price
I canceled this order the minute I found out how much they were charging for tax was not the amount my state charges. They tried to gouge me with their tax in their country, not in my state.
Hello Jerry,
I'm sorry to hear about your dissatisfaction with our VIP membership and the additional tax charge. We strive to provide value and transparency to all our members, and I understand how frustrating it can be. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
Every pair of shoes or boots that I have purchased from Just Fab are my favorites! They look great, fit great and are very reasonably priced! This latest pair are So pretty! LOVE them!
I've shopped with Justfab for years and they have always been really accommodating. The only aggravation is skipping the first of the month and such. Other than that great prices and fun shoes.
I Love All my shoes Iam a vip customer since 2020. All the shoes I bought in the past in present 🎁 they are comfortable and I have a big size this is the only store have my size
Have not received my products. I ordered three pairs and have only received one pair. I have received apology emails but no status of date of shipping.
* JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Yaney,
Thank you for reaching out and letting us know about the issue with your order. We sincerely apologize for the inconvenience you've experienced with receiving only one pair of the three pairs of shoes you ordered. We understand how frustrating it must be to receive incomplete orders and not have clear information about the status of the missing items. Your concerns are duly noted, and we're committed to ensuring that you're taken care of, so we'll be sending you a private message now.
Best,
Allison
Gain trust and grow your business with customer reviews.
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
Hello Sheena,
We understand how disappointing it is to wait longer than expected for your order, especially when it was ready for shipping on 9/13. We apologize for the delay and the frustration it has caused you. We're actively looking into this issue to provide you with an update on your shipment as soon as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth